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5 Reasons Tim Hortons Sucks

For those of you unaware, Tim Hortons is an international1 coffee & donut shop co-founded by Tim Horton, a Canadian Hockey player (who died when he lost control of his 1974 Pantera at 100mph, while under the influence of alcohol and pain killers). By feeding off it’s inherently Canadian origins, combined with massive expansion, clever marketing and sponsorships Tim Hortons has managed to inject itself as key part of Canadiana – up there with Hockey Night In Canada, curling, cheap beer and The CBC.

Tim Hortons has done such an excellent job marketing their “Canadian-ness,” that many Canadians literally feel that it’s their patriotic duty to patronize the restaurant.

I am not one of those Canadians. Tim Hortons sucks!

1. Tim Hortons coffee is terrible!

A lot of Canadians hold Tim Hortons coffee in high esteem, “it’s great, like Canadian beer”. Most Canadians are probably only familiar with the “double-double” (2 shots of cream and 2 sugars). But really, almost any black coloured beverage would taste pretty OK with that much cream and sugar. I prefer my coffee black. I’ve tried to drink Tim Hortons coffee without cream or sugar, it’s completely unbearable. It actually tastes like the unbrewed grounds are just suspended in hot water.

As far as I understand, when a coffee actually tastes better with cream and sugar it indicates a cheaper bean. But, the Tim Hortons double-double has such a distinct taste, I think they’re actually trying to achieve a specific flavour profile that only works with cream and sugar. It does not taste like your standard cheap coffee bean + cream + sugar. It doesn’t exactly taste any better or worse really, just different, almost unnatural. I think this is how they convince the masses that such a poor quality product is actually “good.”

Tim Hortons’ recent foray into espresso based beverages has had even more terrifying results. My advice: just stay away.

2. Their food is hardly “always fresh”

For at least the past 15 – 20 years, Tim Hortons has used the slogan “Always Fresh.” Originally – back in the days when they were competing with mom & pop’s and truck stops – it was a guarantee that their coffee was never allowed to sit for more than 20 minutes. I’ve personally witnessed customers being served coffee older than 20 minutes, but that’s beside the point. The only thing worse than Tim Hortons coffee is Tim Hortons coffee that’s been sitting around for 30 minutes, no amount of cream and sugar can fix that.

Lately, the slogan is also being used to imply that their baked goods and food products are also always fresh. Nothing could be future from the truth. Fact is, as of 2001, Tim Hortons actually par-bakes their product in a central location in Brantford, Ontario2. Where they are then frozen and shipped to Tim Hortons stores across the world. Once they reach the store, the final touches – like fillings, sprinkles, etc – are added and the goods are baked in a highly visible oven, giving customers the impression that they’ve been make from scratch in store.

By Tim Hortons’ definition the frozen pizza I had for supper was also fresh!

The small stand-alone locations in airports, hospitals, etc are even worse. They don’t even usually contain the equipment to do the finish baking, so they have to import the products from other Tim Hortons stores.

As for their actual food – soups, sandwiches, etc – these are no more fresh than anything you would expect at any other fast food restaurant.

3. Tim Hortons is not Canadian owned

As of August 8th, 1995, Tim Hortons has been owned by the US-based Wendy’s3.

That means, buying Tim Hortons is no more Canadian than any other franchised restaurant.

As an interesting aside, the company that does the par-baking for Tim Hortons is a Irish subsidiary of a Swiss multinational4.

4. Inefficient Service

Tim Hortons seems to have a complete and utter lack of knowledge when it comes to food service efficiency. The main problem would seem to be the lack of a standard fast food assembly-line type process, combined with poor/non-standarized store layout.

Never having been an employee of Tim Hortons, I don’t know what their manul dictates. But, these observations appear to be standard partices:

  • When you place an order, the same employee (“Cashier”) that enters your order and takes your money, is also responsable for preparing your order and handing it to you.
  • If you’re only ordering a coffee and a donut this generally works fine – donuts and coffee makers are generally within arms reach of the cash register. Service is fairly quick.
  • If the coffee maker runs out, the Cashier is responsible for refilling the beans – before bringing you your order! This obviously slows down the entire queue.
  • If your order includes anything other than a coffee and a donut – like a soft drink, specialty coffee beverage, bagel, “meal,” etc, the system completely breaks down! These items are generally not within arms reach of the front counter. While the bagels and sandwiches do have dedicated crew members, the preparation stations are often in inefficient locations (depending on store layout) causing the receiving process to be somewhat awkward. Either the cashier will bring these items to you, or you are expected to wait in a cafeteria style line, or you simply wait off to the side. It’s near chaos.
  • The specialty coffee beverages (iced caps, iced mochas, lattes, etc) are made by the cashier. Depending on the drink, this involves 3 to 5 steps, including stiring by hand! These stations are typically not located near the front counter. It’s not uncommon for a Cashier to take a minute or two to make these drinks.
  • During peak times, when a cashier is busy compiling a customer’s order, another employee will take the cashier’s place and begin on the next customer’s order. Depending on the layout of the store and the number of employees, this can sometimes delay the simpler coffee & donut orders by causing bottlenecks around the coffee stations.

I’m not an expert on fast food restaurant efficiency. It just seems to me that Tim Hortons is one of the most inefficient fast food operations. They need to re-organize the way they handle and deliver orders.

5. Cups Are Not Recyclable5

Tim Hortons uses a wax lined cup that is only recyclable in 3 small Canadian Cities: Moncton, NB; Windsor, ON; and Owen Sound, ON6. Also, Tim Hortons cups do not contain any recycled materials.

Tim Hortons may or may not be the only chain in Canada that uses this type of cup. But they are particularly bad for 2 reasons. 1) Their annual RRRRRoll Up The Rim contest. For those of you non-Canadians, this contest involves a prize being printed on the inside of the paper cup’s rolled up rim. While the contest is running, customer “eating-in” who would normally have their coffee poured into a reusable ceramic mug are given an additional contest cup. 2) “Double-cupping” seems to be a fairly common practice at Tim Hortons across the country. This is when the Tim Hortons employee will put an additional paper cup around the first cup to insulate your hand from the hot beverage. Apparently the concept of a paper sleeve has not caught on with the Tim Hortons Brass.

Recycling and environmentalism is a way of life for many Canadians. It’s completely unacceptable for such a “Canadian” company to have such irresonsable practices.

In conclusion, Tim Hortons is anti-Canadian!!7


Footnotes:

  1. It’s not common knowledge that they have locations in US, Ireland and UK. Check the Wikipedia entry.
  2. See this press release: www.timhortons.com/en/about/news_archive_2001f.html
  3. CBC Archive: archives.cbc.ca/on_this_day/08/08/
  4. The bakery is called Maidstone Bakery. I had to dig through the internet archive to find the page: web.archive.org/web/20080115134215/http://www.wendys-invest.com/timhortons.php The parent company can be found here: www.iaws.ie I’m pretty sure this company is the subject of an AIM Trimark commercial, but that’s another blog post.
  5. This blog post goes into great detail: www.buzzbishop.com/blog/2008/02/25/rrroll-up-the-un-recyclable-rim/, Tim Hortons own FAQ also concedes the fact, but tries to put a positive spin on it, stating that they are working to get more recyling plants built – rather than actually doing something on their end! www.timhortons.com/en/about/faq.html
  6. Tim Hortons helped build this recycling plant!!! (see their FAQ linked above)
  7. That said, I don’t really feel that any of these points are reasons NOT to visit Tim Hortons. I just feel like Canadians need to understand that Tim Hortons is not all that great and there’s definitely nothing Canadian about it. A lot of people I know enjoy going to Tim Horton and I will continue to join them, I just choose not to visit when the choice is mine.

440 replies on “5 Reasons Tim Hortons Sucks”

Coffee snobs are some of the funniest snobs. It’s just coffee for goodness sake!

For the record, I get a Timmies and bagel 2 or 3 times a week. Why? Because it’s an unpretentious place with no laptops to be seen and my breakfast costs less than 4 bucks.

If I want a decent coffee rather than a morning pick me up, I go to a decent coffee shop and pay more or make my own.

You are delusional. Tim Hortons is one of the biggest franchises in Canada aside from McDonald’s. If it’s soooo gross and disorganised, tell me why people still to this day go there? I’m a Supervisor at one of the busiest locations in Saint John, N.B. Here, EVERYONE goes to Tims 🙂

“If it’s soooo gross and disorganised, tell me why people still to this day go there?” 

My guess is prices. It’s cheap and  you get what you pay for.

I used to work for Tim Horton’s for about 5-6 years while saving/paying off for University and Rent, and it is by far the worst job I have ever had. All of those points are correct. Also all the store front/cashier/server staff get duties or ‘chores’ assigned to them every day (Sweeping, Mopping, Changing the garbage, cleaning the bathrooms). I used to know 2 people who I worked with who never wore gloves while cleaning the toilets!! Then they’d serve people their coffee, donuts and make their sandwiches. Most likely spreading toilet particles while handling customer products. Also the person that said their coffee is ‘always fresh’ and timed for 20 minutes is highly inaccurate. 95% of my coworkers, including myself, would mark the coffee pots for the designated 20 minute limit for throwing out, but we would never dump the pot after 20 minutes. If a pot was due for dumping because it was ‘old’ but we saw that there was 6 customers coming into the store and we were getting busy, obviously we need coffee. It would have been stupid to dump pots and make the customers wait for a fresh pot. Especially since it gets busy and some people buy in large quantities for (ie 6 Large double doubles). We would just erase the time on the old coffee pot and extend it. So in reality coffee pots could be 1-2 hrs old. Some employees didn’t even abide by the ‘marking 20 min pot’ rule or would forget. Either way 99% of the time customers couldn’t even tell the difference. Some of my coworkers on drive-thru would also give regular coffee to customers who specifically asked for Decaf, just because they were out of decaf. 

This was definitely the worst mediocre job I’ve ever held, I stuck it out because I need to pay for school and it was pretty much brainless work. You could be any unskilled dopey moron and work at Tim Horton’s. And many of my co-workers were idiots, whether it be disorganized, slow, rude, or just plain stupid. The management at Tim Horton’s is terrible and most managers are ineffective and laughable at best. You get treated poorly and slaved no matter how much of a hard or efficient worker you are. Not only the management though, some customers treat you like garbage, if you make an honest mistake (as everyone does sometimes) some of them would yell at the staff at the ones I worked at. I’ve seen people throw coffee’s through the drive through window because the staff wasn’t ‘fast enough’, not taking into consideration that the person in front of them ordered 6 coffees and 3 sandwiches and 2 dozen donuts. I’ve seen perverts come through the drive through without any pants on with their junk showing. I’ve seen customers call staff names (idiot, b*tch, etc). 

I the author is correct, the coffee is terrible and the food is not fresh. Tim Horton’s has genius marketing at the highest level. They are making large sums of money off of stupid people. Do people actually think that their $1.85 coffee is worth that much??? LOL It probably costs them 2 cents for that coffee and they are making over 90% profit off of peoples addiction to get their ‘Timmy’s Fix’. 
I remember usually during our morning shift (8hrs) we would average about $4000 grand in sales. That’s just 8 hrs!!! Add the other shifts and times that by 7 days a week, 31 days a month?, 365 days a year?. That’s a lot of money being made for crappy mediocre coffee (at best) and pre-cooked food. 

they made me drive all the way home to get 1 cent to pay for my coffee… tim hortons can suck my big white balls.. u fucking anti canadian faggets
 

I disagree on Tim Horton’s being U.S, owned as when I worked for Tim Horton’s in distribution it was announced that Wendy’s had purchased in 1997 13% of Tim Horton’s which was worth a mere 400 Million. It was a strategy that both Tim’s and Wendy’s used to purchase alot of the same products, with the obvious differences and also to share overall costs for being a Tim/Wendy’s combo in terms of real estate. I don’t like Tim Hortons for my reasons and I there were any type of competative compation in fast food; Ie. Dunkin Donuts, Tims would not be as sucessful as it is. If you only have one of anything and don’t have anything to compare it to, well of course it would be sucksessful. Tim Hortons you SUCK 

You have no idea what goes on behind the counter at a Tim Hortons! Work there for a week then come back and write about your experience there. Your an idiot.

Tim Hortons coffee is getting worse and worse tasting. An hour after you drink a cup now, I get the worst after taste of nicotine or terrible smoky flavour. I travel all over eastern Ontario and have decided to stay away from Tims. What the hell have you done to your coffee for it to taste this way. No Thanks, I care about my health too much.

I worked for Tim Hortons and couldn’t agree more  with this blog. I quit due to the unfair treatment of employees. I agree that this is another factor that should be added in with regards to the list of why Tim Hortons is anti-Canadian. I witnessed unfair treatment  of employees because of other employees, because of customers, and because of management. While there were times that employees messed up a customers order accidentaly there were also times were customers were down right rude. I found my position at Tim Hortons de-humanizing when a customer would swear at me or say dergatory statements. I often thought when a customer would act this way with his kids next to him “How would you feel if some man was treating your daughter the way you are treating me?” Most of the employees at Tim Hortons are students and retired individuals and have no right to be de-humanized because of short staffing situations or accidents. The job does entail minimum wage but it does not make an individual any less of a human than the individual being served who may receive a higher wage. However, there were some highschool drop outs and individuals who live within the margains of society working at Tim Hortons as well. This still does not make this employee less human though. No one on here has the right to comment on how Tim Hortons employees should go to the library based on their priveldged position within society. It is a fact that people within the margains of society usually do not escape the margains of society because class mobility is unlikely. And it is the very attitude of calling these oppressed individuals “stupid” that further prevents mobility.
For me- Working night shifts at Tim Hortons was very hard and constantly stressful ontop of attending university fulltime. I think that alot of the individuals complaining about Tim Hortons employee’s intelligence would be surprised about how hard the job actually is if they were put in the same situation. An 8 hr shift usually consisted of 2 15 min breaks but the breaks were usually narrowed down by time spent making food or for simply no reason at all. On top of that being surrounded by the constant chaos of running around while having managers and other employees also say dergatory statements about you and eachother is very degrading.   
 

I don’t go to Tim Horton’s unless someone forces me to, I usually go to McD’s or DQ or one of those “Juice” stores (Booster and Jugo)if there is an option to. I just really hate the sheep-like mentality of the populace that really drives Tim Horton’s business practices.

Interesting little thing about recyclism and enviromentalism being a way of life for Canadians considering I see Tim Horton’s cups scattered everywhere and I yet have to see or hear of any town or city in Canada where citizens pick up trash without being asked or expecting anything in return.  

if you dont like it, then dont go there? i think ppl are smart enought to make their own decisons based on whether they like timmies or not. 

I work at a Tim hortons and you are completely wrong!! There is so much to do during the work day at Tims and it takes time to make all those fancy drinks. Our coffee that is older then 20 minutes goes into the “iced coffee” machine and is filtered. Things are always fresh because we have a new industry law to always be baking..even when the common baker leaves for the day. Our frozen food is preserved and then baked in the oven and decorated and filled with jellys or glazed FRESH!!! There is always 2 designated sandwich station workers. And all of the sandwich products are fresh.

“Our coffee that is older then 20 minutes goes into the “iced coffee” machine and is filtered.”

Wait, is that true? That sounds terrible!

I do not like their coffee,service and treatment of employees. I personally have boycotted Tims and sent letter to their head office that unless they improve service and more importantly treat their employees better ( most looked over worked and unhappy) I refuse to give them a penny. They also tend to hire a lot more immigrants and refugees who can be easier to abuse due to language , lack of options and new to country.

I prefer starbucks – yes they are not perfect but I can see that most employees are happy, have benefits, and some perks.

I work at a Tom hortons, I’ve tried to put up with the shit here for too long, the reason everything is messed up is because at my location the supervisors are all a bunch of idiots, they dont actually try to hire an able bodies worker, here they just hire any one who can speak English! It’s ridiculous! Even the supervisors are idiots. One night be supervisor abandoned me with the entire store by myself during a busy time, she was in the office talkin to her fiancé on the phone! It’s getting worse! I’m getting out of there as soon as possible

J’ÉTAIS A U TIM HORTON DE ST ANNE DE BEAUPRÉ CE MATIN ET JE VOUS CONFIRME QUE SI TOUT LES RESTAURANT DE VOTRE CHAINE .  DU QUÉBEC ÉTAIENT AINSI JAMAIS JE N’Y RETOURNERAIS LA PROPRETÉ ÉTAIS DÉGEULASSE lA SALLE DE BAIN AVAIS DE POILS DE PUBIS SUR LES URINOIRES ETC   A CET ENDROIT IL EN EST DE MEME POUR PLUSIEURS ET ENTRE AUTRE AU bOULEVARD lAURE DE SEPT ILEOULES SALLES DE BAINS SONT MAL PROPRES S

I went to Tim Hortons in Canada and asked for a pure vegi soup. The manager including other two workers in the shop told me that it was 100% vegeterian and they are very confident as they make it everyday. I had it and felt a strange taste in it. Later I spoke to someone who also eats vegi only and mentioned that Minestrone soup is not vegeterian. I then checked Tim Hortons website and found that the soup has beef/pork flavouring which totally disturbed me and make me very upset. I called the headoffice several times and they only offered $50 for the incident and they didn’t seem to take it very seriously. This is making me more upset and I want to know what I can do in this situation? I want to sue THEM!

if you’re a vegetarian don’t buy food from fast food stores as they all most likely come into contact with meat items. so if you’re all religious about being vegetarian then cook your own damn food.

I work at a Tim Horton’s and it sucks. We are so short of workers, staff get get away regularly of coming to work late and not even showing up, the pay sucks, too many people rely on on Tim Hortons for their 400 calorie danishes and their triple triple coffee’s, it is a mess! I am a size 2 and they gave me size 10 pants. I can work anywhere else and not have to wear a stupid uniform and have better working conditions for the same pay or more. I only stay for the hours because they are so flexible. They are only flexible because they are so short staffed, which really creates an even more stressful working environment. There is supposed to be a cashier and a helper, but there is only ever one cashier and they have to do the helper/ beverage persons job. People get cranky and treat you bad. Drive thru is especially bad because people are too stupid to figure out who merges into the lane first. Then you hear swearing and car horns through the intercom and the customers get all worked up. You cannot keep tips. There seems to be a problem after another constantly. And the whole layout is not very practical.. Good thing I am only in high school, I will be quitting this crappy job very soon.

I work at Tim Hortons and a lot of this information is incorrect.
1.) Flavor is a matter of preferance, personally I enjoy it. If you think itt’s the worst you have not tried McDonalds coffee.
2.) Our coffee does stay fresh, at our store I am in charge doing that. If there is no one around we are not going to waste grinds but one pot at least is always fresh.
3.) Everything in the display cabnits are made at the store. At the end of the day left over food is thrown out
4.) The only unfresh food in our store is the timbits we give to dogs.
5.) Tim Hortons cups are recyclabe
6.) The reason we do orders ourselves is because some people ask for special things that you can’t type into the register (ex. A regular at our store always gets a iced mocha well stirred, more than the normal amount of stirs, yes we try to be so quick we count stirs)
7.) Typically there is not enough people working to have a line of 10 be done in 10 seconds, thatn general is crazy. If you want the right order and for it to be done properly do not rush us, we are usually going as fast as possible. Once you all are taken care of we get to relax until the next wave. So the quicker you’re out the quicker we get time to relax while cleaning.

If you work there a day you will understand. My first day I worked Saturday morning,until you accomplish that you do not understand what it takes to work Tim Hortons.

Oh and in the dt, please speak loud and clear with music right, it helps get your order right and saves time on your part.

After Dave Thomas died they reverted to Canadian ownership again and are now headquartered in Mississauga, Ontario.  However, I am pissed at Tim Hortons for selling out their Canadian customers by offering all kinds of coupons and special contests not available to Canadians to their American customers!

Fun to read, no doubt, but I must say I disagree with just about everything you have said. Here’s why:
1–coffee taste is subjective. Me–I find something good about most of it, as long as it’s fresh and, yes, Tim Horton’s is that. Fresh enough for me, anyway. $1.60 for a cup of coffee and some good company suits me just fine.  That leaves me with a few $$$ left for something else somewhere else :>) Hey, I’m not rich!
2–Honestly what do you expect for a $6-$8 meal? That level of quality will surely tack on a few more precious dollars. Besides, I’m too busy socializing or checking twitter to pay much attention to the grub.
3–As a proud (enough) Canadian: “Who the hell cares?”  I don’t own it durnnit! A Tim’s franchise seems to be a license to print money and I’m not getting any of it!
4–In my own experience, that doesn’t seem to be the case. The ones I frequent move things along nicely and the servers are just right–courteous without being too ‘in your face.’
5–Not really their fault, is it? Customers insist on using the stupid cups and–worse–throwing them around. I bring my own and I get a hefty discount for doing that. I consider that good stewardship.

Oh and (wait for it) I actually like (Oh my, I can’t believe I am saying this) McDonald’s coffee too.

once-upon-a-time, Tim’s used to be good.  I remember those days well.  Cookies were bigger than your face, donuts were made fresh in store, and the coffee really was the best around.  That wasn’t even that long ago!  It was the 90’s!  After Wendy’s bought it, it went down hill so fast.  The cookies are finally recovering from their ‘wendy’s induced’ crash to the size of a twonie. 

Today the coffee is the worst on the market.  I was a die hard, loyal customer, but the quality is so bad I can’t even drink it.  I refuse.  I don’t know what it’s like in other cities but in Toronto it’s terrible.  The coffee is always old, my order is always screwed up and ever since switching to milk instead of cream, it’s literally made me gag.  I mean that literally, I bought a cup of coffee on my way to work, took a few sips and had a big heave and lost the coffee.  It’s absolutely disgusting these days.  I never in my life thought I would ever WANT to drink Mcdonald’s coffee.  That’s how bad Tim Hortons has become.

Tim’s needs to wake up and switch back to being a COFFEE and PASTRY shop. No lasagne, no paninis, no inedible frozen donuts. Bring back strawberry tarts, eclairs, full-sized cakes. Rehire all the bakers and go back to baking all donuts in the store. Get rid of the breakfast sandwiches, the sausage wraps, and the other ridiculous products you have added over the past decades. Improve the coffee. Back to basics for you, Tim’s. If not, I’m afraid it’s bankruptcy. The writing is all over the wall, let the executives take notice!

everything you said is right on the mark,their chicken is horrible,and i can’t tell you how many times i’ve ordered something they ran out of,or if they do it’s stale.Coffee is not drinkable if you don’t have cream or sugar,I have to tell them to supply me with packets of sugar cause half the time they forget the sugar for some reason when i ask for it.And don’t leave your car parked there unless you buy something first from the Tim Hortons,cause if you go somewhere else first when you get back your car will be towed,they have 24/7 surveillance.When i used to live in the US i never had a problem with food service,food was always excellent,i could get better tasting,and fresher products from the general store,all the breakfast fast food in Canada is shit,no matter where you go

Tim Hortons does suck real bad. I’ve stopped buying from them months ago because their staffers don’t understand how to make coffee without burning it. I’d say roughly 70%-80% of all the coffee I bought was either burnt or getting very close to it. Tim’s coffee that sits tastes like real garbage. Go to your local gas stop with self serve Tim’s. Soooo much better without their annoying staff members messing everything up.

The Fancy donut is a decidedly Canadian invention. The larger donuts, Dutchies, Apple Fritters, etc, cost a bit more as they were larger. The donut needed to be larger so the inside was fluffier.

Tim Hortons that claims to be Canadiana made one size fits all donuts and sell the previously Fancy donut on a scaled down size thereby eliminating the fluffy centre.

Tim Hortons killed the Fancy and dares to call themselves Canadian.

Oh and the absolute worst coffee anywhere anythime.

Tim Hortons has sunk into downsizing it’s product and charging the same. I loved Tim Hortons 10 years ago. Never go there now. I’m I’m no fool, and there is a difference. The coffee is awful these days, Canada or not!

Go to google and punch in Tim Hortons Lies and go to the site that comes up under that name. Every single person on here should read this as this is one of the worst companies in North America. Investors beware as I was searching this on the net and was astounded that this site is up and Tim Hortons must be to stupid to realize this isn’t good for them.

A great blog to read and to help others who think they should invest in Tim Hortons and also a great site for those thinking that this is a money making machine…..couldn’t be further from the truth!!!

You’r claims are way off. I used to work at Tim Horton’s and I loathe them, but this article sucks! If you’re going to comment on something, at least check your facts! 

Tim Horton’s still sucks. The coffee and food is the worst. Never has been fresh. Why do customers keep coming to them? They are stupid Canadians brainwashed by bad coffee. 

1) Franchisee training dictates that coffee is supposed to be thrown out after the 20 min mark – its the franchisees who tell their staff NOT to throw it out because that costs them money.
3) Wendy’s sold Tim Hortons back to them in 2006 at which time TDL became a publically traded CANADIAN company – so yes, they are Canadian!
4) This article is old and many of the items you list have been recitfied.
5) Recycling standards are dictated by municipalities, not TDL, therefore, the fact that a cup is not recyclable is the issue of your city, not the company.

Food is Appaulling, bordering on Euthenasia for the Elderly.
Tim Hortons has horribly poor quality food – loaded with hydrogenated oils, white flour and sugar. The sandwiches and soup are so laden with sodium my tongue is sore.

I’m mystified why this place is a magnet for old people. Is this some kind of end-of life instinct, like dolphins beaching themselves, to go to Tims?

Yes…Tim’s does kind of suck. But I wouldn’t say it’s disgusting. The coffee is pretty bad…but if I am in a hurry and have no alternative…I will drink it. And I drink my coffee black and unsweetened.

If I have a choice…I prefer Timothy’s coffee or The Second Cup for coffee. But I like my own cup of Jo at home best of all.

Timmy’s donuts are small. Usually they taste just fine. They seem fresh most of the time, even though they are mass produced in a factory and frozen. They are finished on site with icings, glazes and garnishes. gone are the days when they fry on site every morning.

For donuts…I prefer Country Style. They are bigger and they taste pretty good as far as donuts go. They offer more bang for the buck!

I have never had an issue with Tim’s service personally.

I don’t get coffee from Tim Horton’s anymore. It gives me the “wind” and sometimes the “runs”. And I’ve seen them not time the pots of coffee, especially on the late shifts. Also I’ve found their food incredibly salty – even the donuts! I once got served by someone who was picking the zits on her face just before bagging my muffin! I chucked the muffin. They have people handling the money at the drive through also handling the food. HOW HYGIENIC IS THAT!

T.H. is definitely the NOT the place to eat if you want a healthy diet!

I agree that working at Tim Horton’s is not an easy job. I work in customer service and I’ve worked for Tim’s also. But, I still cannot stand for bad service. It is your job to create good service, its in your job description. Time and again I have received horrible service at Tim Horton’s. I realize working with customers anywhere can be challenging. But in the end, it is what you make of it. If you treat your customers like a burden, you can bet they won’t be happy. And don’t forget, customers keep you in business.

I just want to say that I work at Tim Hortons and some of what you said is correct, and I know that many stores have bad managers who don’t keep up with things. Yes its true that our food is no where near “fresh” since its pretty much all frozen, my store does try to serve fresh coffee- at least during peak times. And I don’t know what Tim Hortons has one person taking orders, money, and doing drinks, b/c we have three different people to do that at mine. We have speed of service time and we try to get every car away from the window in about 25 seconds. Oh and I do agree that our stores are laid our very poorly! So anyways, thanks for the article, but I still like Timmy’s 🙂
But I agree that its not very Canadian…

Why can’t the management put more staff at 20159 88 Avenue, Langley, BC V1M 0A4. Clearly it seems the management wants to save money and I feel sorry for the employees who works there. Lot of staff turnover for this reason. The management needs to open their wallet to employ at the peak hours. They deserved to be pulled up and somebody complain to labour board about the management for sucking the blood of workers there.

Anyone that complains, and yet drinks Tim Hortons coffee, I have no empathy for them. Tim Hortons is the worst coffee one can purchase. You may as well go to Mc Donalds. Then again, people in Ontario do not have any conception of what real coffee is. You cannot find a decent place in Ontario in which to buy coffee. The only place that comes close and fails at the same time is the Second Cup and Starbucks. Tim Hortons coffee is a cheap and inferior grade of coffee.
Even going to the super market to buy coffee is better than Tim Hortons and that, is going some. I know my comment will make many people upset, however, it is a fact. Tim Hortons coffee is garbage.

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