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5 Reasons Tim Hortons Sucks

For those of you unaware, Tim Hortons is an international1 coffee & donut shop co-founded by Tim Horton, a Canadian Hockey player (who died when he lost control of his 1974 Pantera at 100mph, while under the influence of alcohol and pain killers). By feeding off it’s inherently Canadian origins, combined with massive expansion, clever marketing and sponsorships Tim Hortons has managed to inject itself as key part of Canadiana – up there with Hockey Night In Canada, curling, cheap beer and The CBC.

Tim Hortons has done such an excellent job marketing their “Canadian-ness,” that many Canadians literally feel that it’s their patriotic duty to patronize the restaurant.

I am not one of those Canadians. Tim Hortons sucks!

1. Tim Hortons coffee is terrible!

A lot of Canadians hold Tim Hortons coffee in high esteem, “it’s great, like Canadian beer”. Most Canadians are probably only familiar with the “double-double” (2 shots of cream and 2 sugars). But really, almost any black coloured beverage would taste pretty OK with that much cream and sugar. I prefer my coffee black. I’ve tried to drink Tim Hortons coffee without cream or sugar, it’s completely unbearable. It actually tastes like the unbrewed grounds are just suspended in hot water.

As far as I understand, when a coffee actually tastes better with cream and sugar it indicates a cheaper bean. But, the Tim Hortons double-double has such a distinct taste, I think they’re actually trying to achieve a specific flavour profile that only works with cream and sugar. It does not taste like your standard cheap coffee bean + cream + sugar. It doesn’t exactly taste any better or worse really, just different, almost unnatural. I think this is how they convince the masses that such a poor quality product is actually “good.”

Tim Hortons’ recent foray into espresso based beverages has had even more terrifying results. My advice: just stay away.

2. Their food is hardly “always fresh”

For at least the past 15 – 20 years, Tim Hortons has used the slogan “Always Fresh.” Originally – back in the days when they were competing with mom & pop’s and truck stops – it was a guarantee that their coffee was never allowed to sit for more than 20 minutes. I’ve personally witnessed customers being served coffee older than 20 minutes, but that’s beside the point. The only thing worse than Tim Hortons coffee is Tim Hortons coffee that’s been sitting around for 30 minutes, no amount of cream and sugar can fix that.

Lately, the slogan is also being used to imply that their baked goods and food products are also always fresh. Nothing could be future from the truth. Fact is, as of 2001, Tim Hortons actually par-bakes their product in a central location in Brantford, Ontario2. Where they are then frozen and shipped to Tim Hortons stores across the world. Once they reach the store, the final touches – like fillings, sprinkles, etc – are added and the goods are baked in a highly visible oven, giving customers the impression that they’ve been make from scratch in store.

By Tim Hortons’ definition the frozen pizza I had for supper was also fresh!

The small stand-alone locations in airports, hospitals, etc are even worse. They don’t even usually contain the equipment to do the finish baking, so they have to import the products from other Tim Hortons stores.

As for their actual food – soups, sandwiches, etc – these are no more fresh than anything you would expect at any other fast food restaurant.

3. Tim Hortons is not Canadian owned

As of August 8th, 1995, Tim Hortons has been owned by the US-based Wendy’s3.

That means, buying Tim Hortons is no more Canadian than any other franchised restaurant.

As an interesting aside, the company that does the par-baking for Tim Hortons is a Irish subsidiary of a Swiss multinational4.

4. Inefficient Service

Tim Hortons seems to have a complete and utter lack of knowledge when it comes to food service efficiency. The main problem would seem to be the lack of a standard fast food assembly-line type process, combined with poor/non-standarized store layout.

Never having been an employee of Tim Hortons, I don’t know what their manul dictates. But, these observations appear to be standard partices:

  • When you place an order, the same employee (“Cashier”) that enters your order and takes your money, is also responsable for preparing your order and handing it to you.
  • If you’re only ordering a coffee and a donut this generally works fine – donuts and coffee makers are generally within arms reach of the cash register. Service is fairly quick.
  • If the coffee maker runs out, the Cashier is responsible for refilling the beans – before bringing you your order! This obviously slows down the entire queue.
  • If your order includes anything other than a coffee and a donut – like a soft drink, specialty coffee beverage, bagel, “meal,” etc, the system completely breaks down! These items are generally not within arms reach of the front counter. While the bagels and sandwiches do have dedicated crew members, the preparation stations are often in inefficient locations (depending on store layout) causing the receiving process to be somewhat awkward. Either the cashier will bring these items to you, or you are expected to wait in a cafeteria style line, or you simply wait off to the side. It’s near chaos.
  • The specialty coffee beverages (iced caps, iced mochas, lattes, etc) are made by the cashier. Depending on the drink, this involves 3 to 5 steps, including stiring by hand! These stations are typically not located near the front counter. It’s not uncommon for a Cashier to take a minute or two to make these drinks.
  • During peak times, when a cashier is busy compiling a customer’s order, another employee will take the cashier’s place and begin on the next customer’s order. Depending on the layout of the store and the number of employees, this can sometimes delay the simpler coffee & donut orders by causing bottlenecks around the coffee stations.

I’m not an expert on fast food restaurant efficiency. It just seems to me that Tim Hortons is one of the most inefficient fast food operations. They need to re-organize the way they handle and deliver orders.

5. Cups Are Not Recyclable5

Tim Hortons uses a wax lined cup that is only recyclable in 3 small Canadian Cities: Moncton, NB; Windsor, ON; and Owen Sound, ON6. Also, Tim Hortons cups do not contain any recycled materials.

Tim Hortons may or may not be the only chain in Canada that uses this type of cup. But they are particularly bad for 2 reasons. 1) Their annual RRRRRoll Up The Rim contest. For those of you non-Canadians, this contest involves a prize being printed on the inside of the paper cup’s rolled up rim. While the contest is running, customer “eating-in” who would normally have their coffee poured into a reusable ceramic mug are given an additional contest cup. 2) “Double-cupping” seems to be a fairly common practice at Tim Hortons across the country. This is when the Tim Hortons employee will put an additional paper cup around the first cup to insulate your hand from the hot beverage. Apparently the concept of a paper sleeve has not caught on with the Tim Hortons Brass.

Recycling and environmentalism is a way of life for many Canadians. It’s completely unacceptable for such a “Canadian” company to have such irresonsable practices.

In conclusion, Tim Hortons is anti-Canadian!!7


Footnotes:

  1. It’s not common knowledge that they have locations in US, Ireland and UK. Check the Wikipedia entry.
  2. See this press release: www.timhortons.com/en/about/news_archive_2001f.html
  3. CBC Archive: archives.cbc.ca/on_this_day/08/08/
  4. The bakery is called Maidstone Bakery. I had to dig through the internet archive to find the page: web.archive.org/web/20080115134215/http://www.wendys-invest.com/timhortons.php The parent company can be found here: www.iaws.ie I’m pretty sure this company is the subject of an AIM Trimark commercial, but that’s another blog post.
  5. This blog post goes into great detail: www.buzzbishop.com/blog/2008/02/25/rrroll-up-the-un-recyclable-rim/, Tim Hortons own FAQ also concedes the fact, but tries to put a positive spin on it, stating that they are working to get more recyling plants built – rather than actually doing something on their end! www.timhortons.com/en/about/faq.html
  6. Tim Hortons helped build this recycling plant!!! (see their FAQ linked above)
  7. That said, I don’t really feel that any of these points are reasons NOT to visit Tim Hortons. I just feel like Canadians need to understand that Tim Hortons is not all that great and there’s definitely nothing Canadian about it. A lot of people I know enjoy going to Tim Horton and I will continue to join them, I just choose not to visit when the choice is mine.

440 replies on “5 Reasons Tim Hortons Sucks”

STAY FAR FAR AWAY FROM THE TIM HORTONS IN THE TORONTO ARIPORT TER1 GATE662. THE BREAKFAST ITEMS ARE COLE, VILE, AND DISGUSTING, AND PROBABLY BORDERLINE TOXIC TO HUMANS.

STAY FAR FAR AWAY FROM THE TIM HORTONS IN THE TORONTO AIRPORT TER1 GATE662. THE BREAKFAST ITEMS ARE COLD, VILE, AND DISGUSTING, AND PROBABLY BORDERLINE TOXIC TO HUMANS.

stumbled upon this site by accident and am always amazed at how much time people have on their hands to even bother writing this, let alone replying…and no, the irony is not lost on me. Who cares what kind of coffee you prefer if it is to your taste?? I like butter and salt on my rice and nothing else. Does that make me a bad Canadian??

Consider yourself lucky that you can afford to buy coffee in whatever form that may be and enjoy it. Some people in this world can’t afford to feed themselves or their children. What’s more important and where would your time be better spent??

With the new price increase at Tim Hortons, I paid $1.30 for a smal cup/black/with sugar. At that price I can make a far better tasting cup at home, for less costs. I find their coffee terrible tasting, but seeing I was away from home and at a hospital, I wanted an early morning hot drink, and against my better judgement, I broke down and bought one. That was early this morning, and I still can’t get that ugly old coffee taste out of my mouth this evening. Next time, I’ll have my great tasting home brew along with me in a thermos the next time I’m at the hospital. (My girlfriend is having chemo treatments monthly, and I have to remain at the hospital for 8 hours while she has that treatment)
For the price, it’s the worse coffee to drink, and their donuts are about the same, and far too small for the price.

you have an opinion and obvoius only 16 people on the world wide web aggree with you cause you full of shit!! and dont know what your talking about. And it is now again a CANADIAN company

Most of what you say is true, and I agree with you. I Unfortunately have to work there while putting myself through university. I’m not sure what kind of Tim hortons you visit, but we have someone who does soup and sandwich, the counter people are JUST that.. they give you the coffee and your doughnut. I can’t stand Tim Hortons, the only thing I ever get there is a green tea, and thats only because it’s free…. and we barely get anything free. I hope Canadians don’t feel it’s their duty to go to Tim hortons, thats sad. It’s disgusting it’s not “Always fresh” and even more disgusting it’s not even Canadian owned anymore… I’d hope most people realized that.

Has anyone else had paper cups that not only turn black inside and then outside and that turn to mush before getting 4 blocks? If there is enough left to drink even 4 sugars did not make it drinkable.

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I don’t go there, as I consider donuts to be pretty disgusting and I don’t like substandard coffee overrun by sugar.

The main target for my loathing is the entire fabrication of an identity they work so hard at. Their advertisements, most notably their television commercials, are embarrassingly bad. Their tedious attempt to portray some kind of wholeseome Canadian customer profile is laughable.
How about the dweeb couple who phone up their friend to tell her about a new offering at Hortons? The real killer is that when they phone her, it turns out she is four or 5 tables a way and enjoying the new sugar-laden, diabetes-contributing confection already!
Isn’t that a kneeslapper? Actually no, but it is creepy.
Scary people. I am happy they do not exist, at least not in my world. I would be very afraid for the great country Canada should this be type of people who line up like sheep for lousy stuff.

This is all I know for sure:
 
1.  That a few years ago I really liked the taste of Timmy’s double double and would buy one every day.
2.  Now I am lucky if every fourth double double tastes like it used to.  The other three are just gross no better than gas station coffee.
3.  M.D.’s coffee double double is just as good and the quality is consistant.
4.  7-eleven coffee may not be the best but at least I can add another creamer or suger to compensate if needed to suit my taste while I am in there.
5.  And ya the Timmy cup lids suck splashing coffee all over everytime I hit a bump in the road.
 
Conclusion:  I used to love it now not so much

I completely agree with your analysis. My family no longer visits any Tims locations. Their coffee used to be bearable but in the last year or so something has changed. I compare it to steeped dirt because thats what it taste like. I go to McDonalds now much much better coffee.

Hmm… to each their own I guess… i stopped reading your “hate-rant” after #1 because i LOVE Tim Hortons coffee a lot and i usually do drink it black… though once in awhile i put a little shot of maple syrup in it. I buy the coffee at the grocery, usually but sometimes from the chain itself… but I brew it at home in a Bunn – Tim Horton Home Coffee Maker… i also liked Tim Horton himself who played defence for the Leafs. 

The recent promotion of offering now only 10 timbits for $1.99 (when you got 20 for the same price  last season) was the last straw for me. After 30+ years of daily patronage, most often 3-4 trips per day I’ve called it quits. First they got rid of the pies & cakes, then they went for thawed donuts over fresh………McDonalds now has a decent coffee IMO and the quality is consitent at the very least. Best of all the prices aren’t downright offensive & the cups don’t leak 

Can’t believe you didn’t mention that you cannot add your own cream and sugar. This to me is an unforgivable flaw in their business model.  

actually i have worked there for three years and you most certainly can request your cream & sugar on the side. a lot of people on here really love to assume. its a fast food coffee joint. its not supposed to be some insane coffee pub in italy. it is what it is, and because of the type of buisness it is all the franchise owners want is the money and they can’t keep employee’s at all. we get treated like shit by customers all day, get minipulated by our managment, made to feel stupid by our co workers, and u act like its the end of the world because after our 8 hour day we acidentally put one too many sugars in your coffee. People need to get a grip, it is what it is, like any place some will like it, others won’t. to each their own. live your life and worry about yourself 🙂

Tim’s is also a terrible place to work. An employee of TIm’s in Napanee, by mistake, gave 2 girls larges rather than the regular size coffee they requested. Realizing this mistake he reported this to his supervisor and paid the difference himself. No problem… except the next day the owner fired the employee for this very act. So the moral of this story: honesty don’t pay in Tim’s. They can’t keep their staff because of the mentality of the franchise owners. No wonder when you go in your served by people who can’t figure out what’s going on. They’re all in training. 

Tim’s is also now VERY EXPENSIVE.

My wife and I go in a buy 2 coffees and 2 muffins… total just over $6

Go across the road to McDonalds and order the EXACT same thing…. just over $3, AND at McDonalds you get better muffins, better coffee and you can go back for a second coffee for no extra charge. 

Of coarse McDonald’s gives free refills,they are trying to take Tim’s market share. Tim’s biggest profit comes from coffee, McDonald’s is hamburgers…no refills on those! Basic business sense!

As for the comment about the cups not being recyclable…
 
They are accepted in the paper recycling bin in more cities than you know, like around Hamilton (birthplace of Tim Hortons.)
 
I make the timmies cup (my job) and the cups aren’t wax lined (hot coffee would melt wax, although wax is used for cold beverage cups)… but they are lined with a thin coat of plastic called poly. This coat of plastic is ESSENTIAL or else the hot coffee would completely soak and demolish the cup into a pile of mush within minutes.  Even the smallest defect can cause cup failure and we do our best to prevent these defects. Considering the amount of cups we make in a day (alot, probably more than you think) there are bound to be a few leakers getting through. That’s only to be expected.
 
But I digress… as far as the recycling topic is concerned I might as well bring up compostable cups too. We’ve tried making them and they dont work very well for coffee.

Okay, so this is old, but as of the date of this post (2008), “fact” #3 is flat-out wrong: Tim Horton’s was owned by a merger of Wendy’s and TDL from 1995 to 2006, but by the end of 2006, Tim Horton’s was independent and publicly traded under it’s own symbol. So, two years prior to this article being written, Tim Horton’s was not American owned.

Tim Horton’s cups (like all wax covered cups) are now recyclable in Calgary, but that’s a recent development (in the last couple of years).

I definitely agree their coffee isn’t great unless you load it up with cream and sugar. I prefer McDonald’s coffee to Tim’s.

As for the “not fresh”, it depends on what you mean by “fresh”. Technically, at most locations it is “fresh” in that the final baking occurs on-site. But it could be argued that finishing the cooking process isn’t “fresh”. It is definitely an “interpretation” thing.

Wikipedia disagrees with your interpretation of Tim Horton’s ownership structure: http://en.wikipedia.org/wiki/Tim_Hortons#Regaining_independence
15 – 18% was IPO’d in 2006 and at that time the company was still incorporated in Delaware. 

It was not until September 28, 2009 that the company was fully Canadian (ie. after this post was written).  

Re: fresh. I suppose it’s open to some level of interpretation. But generally, according to the dictionary, fresh means “Recently made or obtained; not canned, frozen, or otherwise preserved”: https://www.google.com/search?q=define%3A+fresh#hl=en&q=fresh&tbs=dfn:1&fp=1 and I feel like this is what most people think of when they see “always fresh”. Also, I haven’t stopped going to Tim Hortons since writing this post (there’s no real donut competition around here) and I’ve noticed that the quality of their pastries has continued to decline in the 3 years since I posted this article. It’s really quite sad.

There seems to be such a bias against Tim Hortons in this page. The first part of this page really irks me. What about the contributions to summer camp programs? What about sponsorship programs towards hockey? Criticism for the sake of criticism does not appeal to me. I would rather see constructive comments rather than this drivil

Thanks for your feedback. 

Unfortunately Tim Hortons’ corporate contributions have little bearing on the quality of their food and service. 
I suppose I’m glad that they’re Timbits sports program paid for my son’s soccer jersey and I’m sure their camps are good. But it’s sort of out of scope of the discussion raised in this post. 

Finally, a Canadian that has a similar belief as me. Their coffee is unbelievably terrible. It baffles me daily when people get so excited for their Timmy’s run. And their donuts, baking and food sucks too. The whole Tim’s thing is just bazaar to me.

After living abroad for 2 years I came home and tasted the reality of Tim Horton’s coffee it was horrible! I was suprised to find that not drinking there coffee constantly put me in confrontation with timi die hards.  People treat you like your either stuck up or un Canadian just for not drinking a coffee.  To me Tim Hortons is not just bad coffee its a bad image of what people believe is being patriotic and canadian and is actually quiet the opposite.

#1. it is one of the largest employers in this country and is not unionized. This is appalling. They treat their employees like garbage. If anyone is out there that wants to have a conversation about forming a Tim Hortons Workers’ Union, contact [email protected]

Tim Horton’s also has the most emasculating commercials on TV…. are the men on these commercials for real???  They seem more like the horrible mutant result of some deranged esterogen experimentation

Well you can all say what you want, but I just love Tim’s coffee and the food they serve.  I buy their product on a daily basis – so as I say, “each to your own”
If you don’t like their coffee or food, then don’t go and quit knocking them down.   JUST DON’T GO THERE BUT LEAVE THE OTHER WHO ENJOY IT ALONE.

I cannot argue with what you have wrote. Its much the way it is. The only reason i go through a Tim’s Horton’s drive thru is because of convenience and there are not a lot (if any) drive thru coffee shops in my area. As a contractor that has busy schedule (like most of us have) I am always driving buy a Tim’s and that is the main reason I drink their coffee. I much prefer the Just us Coffee which is a Canadian Company close to where I live who practice Fair Trade.  http://www.justuscoffee.com/locations/grand-pre-coffeehouse
The only time I get something fresh from Tim’s such as Boston Cream is when I get lucky. Most of the time they have been sitting there with flies crawling over them. That being said I am on my way there now to get a cup of that terrible coffee and a Boston Cram Doughnut that a fly crapped on. YUMMY!

I agree 100% with everything you say about Tim Horton’s.
The coffee is horrid, and service is terrible. I like cream & sugar, & hate the way they do it for you- it should be like Starbuck’s where you add your own. Although Dunkin Donuts is far lower quality than Starbuck’s, at least they make it taste good. Tim Horton’s is either not light or sweet enough, or disgustingly light & sweet. Absolutely horrible in all ways, I find myself patronizing TH in my area due to lack if choices.

Used to hit timmies everyday… and now it’s mcdonalds. From the free refills, larger sizes, attractive new layouts of there stores, free wifi, and the addition to add a muffin for 49 cents… timmies is out of the picture.

I used to work for them and i noticed the decling quality. The horrible layout of the store, the “20” minute fresh policy (joke in night shifts), poor delgation of labour (10 staff and still massive line ups), the processed taste of “always fresh goods”.. it’s just a no go.

There coffee, is awful. I just can’t support them anymore. I would rather by into a global corpration then be asualted by this “canadian” coropration. Mcdonalds, better when your poor. If your wanting a good quality cup of joe, hit your local coffee shop for some higher quality beverages.. Good earth (regional- western canadian) and other indpendent shops just put both of theses options in the dust.

It’s time to take the gloves off regarding this supposedly Canadian
institution. Some may say it’s not relevant that Tim Horton’s was sold
to the American (Wendy’s) corporation decades ago, but it is relevant to
complain that this famous “coffee shop” is selling fake (instant)
espresso coffee in all it’s premium coffee drinks. In a move that most
people would  expect from a fast food outlet like McDonald’s, Tim
Horton’s is using an instant powdered concentrate in it’s espresso based
drinks. The shiny new machines that dispense this foul tasting ooze are
made to look like high tech espresso makers, yet no high pressure steam
is being forced through coffee (fresh ground or otherwise), which is
the only method that can and should be called “espresso’. Rather, an
instant powder concentrate is mixed with hot water to render a poor
simulation. One
can only guess as to the added substance that produces a mock “crema”
floating on the top of the cup. Ironically, McDonald’s is serving actual
espresso, made from fresh ground beans. I encourage the CBC to
enlighten Canadians as to what they actually are served when ordering an
espresso based drink at Tim Horton’s. 

It’s time to take the gloves off regarding this supposedly Canadian
institution. Some may say it’s not relevant that Tim Horton’s was sold
to the American (Wendy’s) corporation decades ago, but it is relevant to
complain that this famous “coffee shop” is selling fake (instant)
espresso coffee in all it’s premium coffee drinks. In a move that most
people would  expect from a fast food outlet like McDonald’s, Tim
Horton’s is using an instant powdered concentrate in it’s espresso based
drinks. The shiny new machines that dispense this foul tasting ooze are
made to look like high tech espresso makers, yet no high pressure steam
is being forced through coffee (fresh ground or otherwise), which is
the only method that can and should be called “espresso’. Rather, an
instant powder concentrate is mixed with hot water to render a poor
simulation. One
can only guess as to the added substance that produces a mock “crema”
floating on the top of the cup. Ironically, McDonald’s is serving actual
espresso, made from fresh ground beans. Tim Hortons can serve whatever fake drinks they wish, only they should not be allowed to call it espresso.

Wow. You’ve got it spot on. I drink black no sugar, and Tim Hortons coffee is like battery acid. My theory is, now that McDonalds coffee is actually improved, the fifth-rate coffee producers are now selling their crap to Tim Hortons at a discount.
   I live along the 401 corridor in Ontario, and a few, (but not all), of the new onRoute service centres now have Starbucks locations. What a blessing on a road trip! Real, palatable coffee! I am in no way, shape or form, a Starbucks fanboy, and, in fact, I purposely refused to patronise their shops for a long, long time. (I hated the “Starbuck-Speak”. On the rare occasion that I did buy from them I refused to say ‘Grande’.  WTF is that all about? “No, I want a LARGE”.
 However, Starbucks coffee compared to Tims is like comparing Chimay to Bud Light Lime.

Tim Horton’s food: Tim Horton’s should be charged a corporate public health tax for all the strain they are putting on our medical system.
Normally, I would seek out a ‘healthier’ option for lunch, but  rural Eastern Ontario is somewhat lacking in such options.  I made the mistake of ordering a bowl of soup at Tim’s, and the salt almost gave me instant hypertension. It was unbelievably bad to the point were I couldn’t finish it.
  

In addition to your excellent research, the staffing/service at any given Tim Horton’s is of “low-rent” in quality( basically white trash) as are the majority of it’s clientele! As a fellow Canadian I have to say what an embarassment this franchise is to Canada’s usual high standards.  I would choose Starbucks, 10 fold over Hortons!  This says alot, considering most American chains are at par with Hortons in terms of skid like environments.  Starbucks provides a cleaner more intellectual environment plus, it is clear that the majority of staffing at any given location reflects this mentallity as well.  Hence they attract a post secondary clientele.

Well done you! I should point out that people who work at Tim Horrible generally don’t care because (a) they apparently are treated like crap by management and (b) it’s just a McJob that will go nowhere and, (c) it’s mostly lazy people who can’t find work anywhere else. I got a call from Tim’s Head Office after I sent an e-mail through their corporate website (don’t go through telltimhortons.com – you will NEVER hear back) about an experience I had. I asked for 2 sugar and half cream and got 5 cream 3 sugar. I asked the girl WTF this is and if she didn’t look at her computer screen and gave me attitude. “Do you want me to fix it? There’s a line up behind you.” And I said, that’s funny, I was the only car in the line up when I ordered and if you got my order right to begin with, we wouldn’t be talking about it. A chimp could put two simple ingredients into a cup of coffee better than a paid employee at a Tim’s drive thru. They always pick the stupidest people to work at the drive thru.

since switching to prefab donuts, tims is a far cry from what it was decades ago. the walnut crunch for example, is half the size it used to be, maybe even smaller, and it is almost completely soaked through to the center with grease. also there are no more large chunks of fresh walnut, just the odd crumb or two.

crullers used to cost more than all the other donuts, not sure if they still do. they used to be a delicacy, they had such a delicate and refined flavour and texture. now, just like the walnut crunch and the others, it is mostly grease and the flavour and texture that once made them great is lost behind a wall of fat.

i think tim hortons figures that saturating them with monumental amounts of grease will aid in preserving them on route to their destination, as well it allows them to make the donuts much smaller while retaining or even upping the calories and save money on ingredients and storage/shipping space.

if you go to tims looking for quality donuts, i’m afraid that ship sailed over a decade ago when they made the unfortunate switch. at least there are those of us who can still enjoy memories of good tims donuts…

I agree.. But I would like you to know that Timmies is not a fast food restaurant people just misunderstand and take it for one. It’s a restaurant hence slower than fast food

I agree…they suck on all fronts. What’s worse is how people flock to Timmy’s like mindless cattle to a trough. We look down on drug addicts in this society..but close a Timmy’s down and you’ll see a bunch of confused mind-controlled idiots running around wondering what to do. Are people really that brain dead?

I worked at a Tim hortons where at one point one person says i needed to close the van door after putting in baked goods another says to leave it open the food will be fine yet one night I leave it open and I come back out to find a big rat running across the muffins so I tell the person I may need to make more since I seen a rat run all over the muffins they tell me no its ok to serve it let it be. How gross is this.

What “van door” are you talking about? I’ve worker as a baker for 7+ years while attending post secondary…I’ve NEVER been around a van of any sorts, please explain!

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