• People Suck At Email V, Subject Lines

    Subject lines are hard. Your subject line can fail if it is:

    1. Not descriptive enough. Tell me what the email is about, I need to know whether to read it, file it or delete it without reading the body.
    2. Too long. I need to be able to read the subject on my mobile device and gmail cuts subjects after about 12 words. Gmail is just being generous though, 12 words is far too long. I’d suggest less than 6.
    3. Too short. One word is not (usually) going to be descriptive enough.
    4. Full of “Re:” and/or “Fwd:” more than one of either is too much, they waste valuable character real estate.

    As a rule of thumb, try to use 3 – 6 descriptive words. An extra word or two –  surrounded by separator like a pair of braces – for a tag is also acceptable if you need that for your GTD filters.


  • User Feedback & Twitter

    When we launched the new HipHopDX.com at the beginning of the month, I was quite surprised at the inital feedback I was seeing on twitter versus the email I was receiving from the contact form.  Twitter was generating 90-95% positive feedback, whereas emails were 100% negative! The few negative tweets were all fairly constructive and led to some good dialog. On the other hand, every single email was a variation of “new site sucks, change it back.”

    I’m not entirely sure why the feedback was so contradictory, or what to make of it. I think it says something about twitter, I’m just not sure what that is.


  • Google Streetview Rolls Out in Canada

    Screen shot 2009-10-07 at 10.05.17 AM

    Google has started to roll out it’s streetview across Canada. As of right now, cities include:

    Hopefully more cities will be added soon.