Subject lines are hard. Your subject line can fail if it is: Not descriptive enough. Tell me what the email is about, I need to know whether to read it, file it or delete it without reading the body. Too long. I need to be able to read the subject on my mobile device and … Continue reading People Suck At Email V, Subject Lines
If the email thread is already 29 messages long, do not reply-all with "Thanks."
It's 2009, I can't believe I just had to send this email. When you add recipients to the "CC" list you expose all recipients email addresses to everyone else on the list. By doing this you have inadvertently sent your entire client list to all of your clients. In the future please use BCC. For … Continue reading People Suck At Email, Part III: CC vs BCC
Ok. When I send you an email in which I discuss a 3rd party (let's call him Bob). And, if I've also cc'd this email to a seperate 3rd party (Jim and Francis). Do not forward the email to Bob. I have probably not included him for a specific reason. I've either discussed the subject … Continue reading People Suck At Email, Part II
Don't ask me if I received your email, of course I did! Email is very reliable these days, if you're emailed me before you're not going to show up in my spam folder. Of course I got your email! Whether I've read it is another question.