User Feedback & Twitter

When we launched the new HipHopDX.com at the beginning of the month, I was quite surprised at the inital feedback I was seeing on twitter versus the email I was receiving from the contact form.  Twitter was generating 90-95% positive feedback, whereas emails were 100% negative! The few negative tweets were all fairly constructive and led to some good dialog. On the other hand, every single email was a variation of “new site sucks, change it back.”

I’m not entirely sure why the feedback was so contradictory, or what to make of it. I think it says something about twitter, I’m just not sure what that is.

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