Comments on: Apple Store Service Sucks

By: Gotohoward

Gotohoward — Mon, 15 Aug 2011 19:54:00 +0000

I swear Steve Jobs watched the original Time Machine movie and was captivated by it so that he made his whole business model emulate it. The whole world is “Eloi” to this guy. (if you haven’t seen it, you should-pretty good retro movie-and you’ll see what I mean.

By: Gotohoward

Gotohoward — Mon, 15 Aug 2011 19:45:00 +0000

I agree with you totally about the system Apple has in place for checkout. I’d like to add that I went to one of their hiring seminars recently, and it was horrible. Not because there wasn’t enough clapping and hi-fiving. It was a bunch of little kids basically trying to be business people and grown-ups. Apple tries to sell this secretive “Everything is great, but we’ll tell you little of what’s going on” sort of philosophy. It sort of reminds me of getting paid in the dark. It’s not professional selling by any stretch of the imagination. Apple gets by selling seemingly cool and mostly well-functioning products. The rest is typical retail with even worse hogwash than I’ve ever seen. I’m not really old if that’s what you’re thinking, but I would never work there. The managers and higher named positions within the store were even ‘dipshots’. One manager type (the ‘high-five’ guy) talked about wanting food constantly for 2 hrs with pointing at his fat stomach as if to make it seem obvious as a joke. It was utterly ridiculous.

This had to be the worst exposure to retail I have ever had. On a positive note the store was beautiful and very high tech looking…a sharp contrast to the children and drones inhabiting it (including myself for being an idiot enough to be there).

By: dolce and gabbana perfume

dolce and gabbana perfume — Thu, 23 Dec 2010 20:07:00 +0000

Yaa i agree they need a designated check out area for sure!!

By: dolce and gabbana pefume

dolce and gabbana pefume — Sat, 18 Dec 2010 11:13:00 +0000

Yepp i totally agree!! Apple needs much improvement in this area, they are lucky they produce some great products and consumers return!!

By: iMac Ram

iMac Ram — Wed, 15 Dec 2010 04:04:00 +0000

Yaa..they really need to work on getting things more organized in their store. It seems like a chaos every time i go in there!!

By: claim for personal injury

claim for personal injury — Tue, 14 Dec 2010 17:01:00 +0000

I agree that the apple store is less conventional than some of the other stores. When you have a question as you are browsing, if all the customer service reps are busy with customers, you really don’t know where to wait in line for your question. Of course they do a pretty good job of asking if you are finding everything ok, when they are not busy with other customers however.

By: apple computer store

apple computer store — Fri, 10 Dec 2010 17:04:00 +0000

Nice blog.
Thanks for it.

By: jdc4

jdc4 — Thu, 04 Feb 2010 17:50:05 +0000

I had what I thought was a rather interesting experience at the Apple Store at Yorkdale, Toronto. I had purchased a MacMini. Never even opened the box. So I decided that I would like to go notebook. Returned the unopened MacMini and exchanged it for a MacBook. I told them that I wanted an extra 2 Gigs of RAM installed. They installed the RAM at the store. I never touched the computer. It was never opened and still had the store seal. I decided that since I was spending this much, I should go MacBook Pro. When I came to exchange the computer, the store manager said the following: “Do you know that you cannot return opened RAM.” My answer was that I never opened the RAM. I asked for a computer with 4 Gigs of RAM and was given one. After the manager re-iterating the fact that she was doing me a favor by taking back the RAM, it was exchanged for the MacBook Pro. A bunch of other stuff went on that I won't repeat here. When I called Apple I was told the following. When you order online, the machine in modified for your order, but they take the view that they shipped a machine with 4 Gigs of RAM, so you can return a machine with 4 Gigs of RAM. So there is a difference in policy between online and retail. Watch out. The guy on the phone did say that as a general matter the store manager's issue was not something that would or should normally be an issue. I guess I just had a cranky manager (politically correct). The whole thing was really annoying. Here I am spending premium dollars for premium service and getting the same service that I would anywhere else. Poor training and poor management at the ground level seems to be a problem. The Canadian stores are not staffed with the same talent pool as the stores I have been in in the US. Just my experience.

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By: RyanN

RyanN — Tue, 29 Dec 2009 18:50:52 +0000

@What?
I don’t think you even read the post. But, the fact that I cannot “figure out” the system should be an indication of just how broken it is.