5 Reasons Tim Hortons Sucks

For those of you unaware, Tim Hortons is an international1 coffee & donut shop co-founded by Tim Horton, a Canadian Hockey player (who died when he lost control of his 1974 Pantera at 100mph, while under the influence of alcohol and pain killers). By feeding off it’s inherently Canadian origins, combined with massive expansion, clever marketing and sponsorships Tim Hortons has managed to inject itself as key part of Canadiana – up there with Hockey Night In Canada, curling, cheap beer and The CBC.

Tim Hortons has done such an excellent job marketing their “Canadian-ness,” that many Canadians literally feel that it’s their patriotic duty to patronize the restaurant.

I am not one of those Canadians. Tim Hortons sucks!

1. Tim Hortons coffee is terrible!

A lot of Canadians hold Tim Hortons coffee in high esteem, “it’s great, like Canadian beer”. Most Canadians are probably only familiar with the “double-double” (2 shots of cream and 2 sugars). But really, almost any black coloured beverage would taste pretty OK with that much cream and sugar. I prefer my coffee black. I’ve tried to drink Tim Hortons coffee without cream or sugar, it’s completely unbearable. It actually tastes like the unbrewed grounds are just suspended in hot water.

As far as I understand, when a coffee actually tastes better with cream and sugar it indicates a cheaper bean. But, the Tim Hortons double-double has such a distinct taste, I think they’re actually trying to achieve a specific flavour profile that only works with cream and sugar. It does not taste like your standard cheap coffee bean + cream + sugar. It doesn’t exactly taste any better or worse really, just different, almost unnatural. I think this is how they convince the masses that such a poor quality product is actually “good.”

Tim Hortons’ recent foray into espresso based beverages has had even more terrifying results. My advice: just stay away.

2. Their food is hardly “always fresh”

For at least the past 15 – 20 years, Tim Hortons has used the slogan “Always Fresh.” Originally – back in the days when they were competing with mom & pop’s and truck stops – it was a guarantee that their coffee was never allowed to sit for more than 20 minutes. I’ve personally witnessed customers being served coffee older than 20 minutes, but that’s beside the point. The only thing worse than Tim Hortons coffee is Tim Hortons coffee that’s been sitting around for 30 minutes, no amount of cream and sugar can fix that.

Lately, the slogan is also being used to imply that their baked goods and food products are also always fresh. Nothing could be future from the truth. Fact is, as of 2001, Tim Hortons actually par-bakes their product in a central location in Brantford, Ontario2. Where they are then frozen and shipped to Tim Hortons stores across the world. Once they reach the store, the final touches – like fillings, sprinkles, etc – are added and the goods are baked in a highly visible oven, giving customers the impression that they’ve been make from scratch in store.

By Tim Hortons’ definition the frozen pizza I had for supper was also fresh!

The small stand-alone locations in airports, hospitals, etc are even worse. They don’t even usually contain the equipment to do the finish baking, so they have to import the products from other Tim Hortons stores.

As for their actual food – soups, sandwiches, etc – these are no more fresh than anything you would expect at any other fast food restaurant.

3. Tim Hortons is not Canadian owned

As of August 8th, 1995, Tim Hortons has been owned by the US-based Wendy’s3.

That means, buying Tim Hortons is no more Canadian than any other franchised restaurant.

As an interesting aside, the company that does the par-baking for Tim Hortons is a Irish subsidiary of a Swiss multinational4.

4. Inefficient Service

Tim Hortons seems to have a complete and utter lack of knowledge when it comes to food service efficiency. The main problem would seem to be the lack of a standard fast food assembly-line type process, combined with poor/non-standarized store layout.

Never having been an employee of Tim Hortons, I don’t know what their manul dictates. But, these observations appear to be standard partices:

  • When you place an order, the same employee (“Cashier”) that enters your order and takes your money, is also responsable for preparing your order and handing it to you.
  • If you’re only ordering a coffee and a donut this generally works fine – donuts and coffee makers are generally within arms reach of the cash register. Service is fairly quick.
  • If the coffee maker runs out, the Cashier is responsible for refilling the beans – before bringing you your order! This obviously slows down the entire queue.
  • If your order includes anything other than a coffee and a donut – like a soft drink, specialty coffee beverage, bagel, “meal,” etc, the system completely breaks down! These items are generally not within arms reach of the front counter. While the bagels and sandwiches do have dedicated crew members, the preparation stations are often in inefficient locations (depending on store layout) causing the receiving process to be somewhat awkward. Either the cashier will bring these items to you, or you are expected to wait in a cafeteria style line, or you simply wait off to the side. It’s near chaos.
  • The specialty coffee beverages (iced caps, iced mochas, lattes, etc) are made by the cashier. Depending on the drink, this involves 3 to 5 steps, including stiring by hand! These stations are typically not located near the front counter. It’s not uncommon for a Cashier to take a minute or two to make these drinks.
  • During peak times, when a cashier is busy compiling a customer’s order, another employee will take the cashier’s place and begin on the next customer’s order. Depending on the layout of the store and the number of employees, this can sometimes delay the simpler coffee & donut orders by causing bottlenecks around the coffee stations.

I’m not an expert on fast food restaurant efficiency. It just seems to me that Tim Hortons is one of the most inefficient fast food operations. They need to re-organize the way they handle and deliver orders.

5. Cups Are Not Recyclable5

Tim Hortons uses a wax lined cup that is only recyclable in 3 small Canadian Cities: Moncton, NB; Windsor, ON; and Owen Sound, ON6. Also, Tim Hortons cups do not contain any recycled materials.

Tim Hortons may or may not be the only chain in Canada that uses this type of cup. But they are particularly bad for 2 reasons. 1) Their annual RRRRRoll Up The Rim contest. For those of you non-Canadians, this contest involves a prize being printed on the inside of the paper cup’s rolled up rim. While the contest is running, customer “eating-in” who would normally have their coffee poured into a reusable ceramic mug are given an additional contest cup. 2) “Double-cupping” seems to be a fairly common practice at Tim Hortons across the country. This is when the Tim Hortons employee will put an additional paper cup around the first cup to insulate your hand from the hot beverage. Apparently the concept of a paper sleeve has not caught on with the Tim Hortons Brass.

Recycling and environmentalism is a way of life for many Canadians. It’s completely unacceptable for such a “Canadian” company to have such irresonsable practices.

In conclusion, Tim Hortons is anti-Canadian!!7


Footnotes:

  1. It’s not common knowledge that they have locations in US, Ireland and UK. Check the Wikipedia entry.
  2. See this press release: www.timhortons.com/en/about/news_archive_2001f.html
  3. CBC Archive: archives.cbc.ca/on_this_day/08/08/
  4. The bakery is called Maidstone Bakery. I had to dig through the internet archive to find the page: web.archive.org/web/20080115134215/http://www.wendys-invest.com/timhortons.php The parent company can be found here: www.iaws.ie I’m pretty sure this company is the subject of an AIM Trimark commercial, but that’s another blog post.
  5. This blog post goes into great detail: www.buzzbishop.com/blog/2008/02/25/rrroll-up-the-un-recyclable-rim/, Tim Hortons own FAQ also concedes the fact, but tries to put a positive spin on it, stating that they are working to get more recyling plants built – rather than actually doing something on their end! www.timhortons.com/en/about/faq.html
  6. Tim Hortons helped build this recycling plant!!! (see their FAQ linked above)
  7. That said, I don’t really feel that any of these points are reasons NOT to visit Tim Hortons. I just feel like Canadians need to understand that Tim Hortons is not all that great and there’s definitely nothing Canadian about it. A lot of people I know enjoy going to Tim Horton and I will continue to join them, I just choose not to visit when the choice is mine.
  • http://www.newgeekontheblock.com/ greg2point0

    I also dislike Tim Hortons coffee, like you said it tastes nothing like normal coffee, this is because they don’t use 100% Arabica beans, they use a cheaper, inferior bean.
    Also I’m originally from Owen Sound, but didn’t realize that facility existed. Howver Owen Sound has nine Tim Horton’s locations, which seems excessive for a city of only 20,000 people.

  • http://www.newgeekontheblock.com greg2point0

    I also dislike Tim Hortons coffee, like you said it tastes nothing like normal coffee, this is because they don’t use 100% Arabica beans, they use a cheaper, inferior bean.
    Also I’m originally from Owen Sound, but didn’t realize that facility existed. Howver Owen Sound has nine Tim Horton’s locations, which seems excessive for a city of only 20,000 people.

  • http://ohryan.ca/ RyanN

    9 Tim Hortons, that’s like 1 for ever 2000 residents. By that math, Winnipeg should have 300+ Tim Hortons.

  • Matt

    It’s true. Every word of it. Then again, I also dislike Tim Horton’s and laugh when people attempt to glorify it and at the same time villify Starbucks. I don’t know that I’m particularly pro-Starbucks, but they do brew a damn fine cup of coffee (I also only drink coffee black) for roughly the same price as Tim Horton’s and at least make an ATTEMPT at fair trade and ethical business practices.

  • Matt

    It’s true. Every word of it. Then again, I also dislike Tim Horton’s and laugh when people attempt to glorify it and at the same time villify Starbucks. I don’t know that I’m particularly pro-Starbucks, but they do brew a damn fine cup of coffee (I also only drink coffee black) for roughly the same price as Tim Horton’s and at least make an ATTEMPT at fair trade and ethical business practices.

  • katya

    i dont care i love their bagels!!!!!!!!!!
    mmmmmmm

  • katya

    i dont care i love their bagels!!!!!!!!!!
    mmmmmmm

  • Paul

    Their coffee is horrible. Easily one of the most overrated products in existence.

  • Paul

    Their coffee is horrible. Easily one of the most overrated products in existence.

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  • Vincent Clement

    A little bit of research goes a long way.

    As of September 28, 2006, Wendy’s sold their shares in Tim Hortons and Tim Hortons became a publicly traded company.

    Maidstone Bakery is a joint venture between Tim Hortons and Cuisine de France (owned by IAWS which is now part of Aryzta).

  • Vincent Clement

    A little bit of research goes a long way.

    As of September 28, 2006, Wendy’s sold their shares in Tim Hortons and Tim Hortons became a publicly traded company.

    Maidstone Bakery is a joint venture between Tim Hortons and Cuisine de France (owned by IAWS which is now part of Aryzta).

  • http://ohryan.ca/ RyanN

    Hey Vincent, what exactly is your point?

  • http://ohryan.ca/ RyanN

    Hey Vincent, what exactly is your point?

  • http://jessedyck.com/ Jesse dyck

    Good article Ryan. I feel much the same about Tim Hortons and hadn’t had their coffee for the longest time until recently. Unfortunately other factors have changed and much to my disappontment Tim Hortons is the best coffee I can get when I’m not at home!

    I’m glad someone else is putting these issues out there, the “Always Fresh” and recycling issues are a big thing in mind, people need to know about them, too many Canadians remain “blissfully” unaware of this.

  • http://jessedyck.com Jesse dyck

    Good article Ryan. I feel much the same about Tim Hortons and hadn’t had their coffee for the longest time until recently. Unfortunately other factors have changed and much to my disappontment Tim Hortons is the best coffee I can get when I’m not at home!

    I’m glad someone else is putting these issues out there, the “Always Fresh” and recycling issues are a big thing in mind, people need to know about them, too many Canadians remain “blissfully” unaware of this.

  • brian

    I think you all have way too much time on your hands. And this original post is very obviously authorized by someone who has some grudge against Tim Hortons. I think their coffee is great and it is obvious that a majority of people do too or they would not be so successful.

  • brian

    I think you all have way too much time on your hands. And this original post is very obviously authorized by someone who has some grudge against Tim Hortons. I think their coffee is great and it is obvious that a majority of people do too or they would not be so successful.

  • http://ohryan.ca/ RyanN

    By “someone who has some grudge against Tim Hortons” do you mean, “someone who has taste buds”?

  • http://ohryan.ca/ RyanN

    By “someone who has some grudge against Tim Hortons” do you mean, “someone who has taste buds”?

  • Georges Sioufi

    I gave my 2 weeks notice after 2 weeks working there. I was shocked when I learned about their wasteful practices. Absolutely nothing is fresh over there and look how much waste is generated! Coffee is the only remotely fresh product but it comes in a sack. The worst one is the chili: It comes in a bag that you boil in water (fortunately I didn’t stay long enough to do that). And it makes me sick to see all the brainwashed people working there. And having to wear a cap indoors is also a brainwashing tool because you accept to bear the piece of crap logo on your forehead. Seeing how vain of a person I am, the clothes you had to wear and the repetitive nature of the work made me look like a zombie at the end of my shift.

  • Georges Sioufi

    I gave my 2 weeks notice after 2 weeks working there. I was shocked when I learned about their wasteful practices. Absolutely nothing is fresh over there and look how much waste is generated! Coffee is the only remotely fresh product but it comes in a sack. The worst one is the chili: It comes in a bag that you boil in water (fortunately I didn’t stay long enough to do that). And it makes me sick to see all the brainwashed people working there. And having to wear a cap indoors is also a brainwashing tool because you accept to bear the piece of crap logo on your forehead. Seeing how vain of a person I am, the clothes you had to wear and the repetitive nature of the work made me look like a zombie at the end of my shift.

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  • Samantha Corncob

    TIM HORTONS is amazing
    p.s there cups ARE recyclable

  • Samantha Corncob

    TIM HORTONS is amazing
    p.s there cups ARE recyclable

  • http://ohryan.ca/ RyanN

    @Samantha
    What makes you think Tim Hortons cups are recyclable?

  • http://ohryan.ca/ RyanN

    @Samantha
    What makes you think Tim Hortons cups are recyclable?

  • C Nelson

    I’m so happy I found this website! I thought I was losing my mind when I turned my nose up at a cup of Timmyhos coffee. In 2007 I unfortunately found myself spending most of my time at the Victoria General Hospital visiting my dying mother, coffee and food was a necessity! The ONLY option I had (without leaving the hospital) was a Tim Hortons located in the hospital lobby. I ordered a cup, wasn’t actually allowed to put my own sugar in it…. that pissed me off, then when I tasted the coffee I dam near gagged, it was the most disgusting coffee I ever had. I had also made the mistake of purchasing one of those fresh sandwiches. I would have been better off just taking my $12 and throwing it in the garbage because that’s where the coffee and the sandwich ended up.

    Needless to say, I got my coffee at a Chevron prior to coming to the hospital from then on.

  • C Nelson

    I’m so happy I found this website! I thought I was losing my mind when I turned my nose up at a cup of Timmyhos coffee. In 2007 I unfortunately found myself spending most of my time at the Victoria General Hospital visiting my dying mother, coffee and food was a necessity! The ONLY option I had (without leaving the hospital) was a Tim Hortons located in the hospital lobby. I ordered a cup, wasn’t actually allowed to put my own sugar in it…. that pissed me off, then when I tasted the coffee I dam near gagged, it was the most disgusting coffee I ever had. I had also made the mistake of purchasing one of those fresh sandwiches. I would have been better off just taking my $12 and throwing it in the garbage because that’s where the coffee and the sandwich ended up.

    Needless to say, I got my coffee at a Chevron prior to coming to the hospital from then on.

  • C Nelson

    Oh! I forgot to mention, the reason I found this website was because I was searching for the Coffee maker that Tim Hortons sells, I liked the fact that it’s instant hot water and brewing time is not long. Thanks to Ryan and this information I will be buying a BUNN Coffee maker!

  • C Nelson

    Oh! I forgot to mention, the reason I found this website was because I was searching for the Coffee maker that Tim Hortons sells, I liked the fact that it’s instant hot water and brewing time is not long. Thanks to Ryan and this information I will be buying a BUNN Coffee maker!

  • http://jessedyck.com/ Jesse Dyck

    @ C Nelson

    If you want really amazing coffee, and a cheap coffee maker, stick with a French Press. Once you get the portions down right, best coffee you’ll ever taste.

    I only recommend that you spend a bit on a coffee grinder, which of course implies that you buy coffee beans and grind them yourself. Keeps everything much fresher.

  • http://jessedyck.com Jesse Dyck

    @ C Nelson

    If you want really amazing coffee, and a cheap coffee maker, stick with a French Press. Once you get the portions down right, best coffee you’ll ever taste.

    I only recommend that you spend a bit on a coffee grinder, which of course implies that you buy coffee beans and grind them yourself. Keeps everything much fresher.

  • Benny

    Tim Horton’s is like a 4 star restaurant to those who line up for their crappy,overpriced coffee and revolting,inedible food,day after day,week after week.
    I mean,waiting in line at 7:30 in the morning for 20 mins for the substandard fare…it can only mean that the masses never get out,except to Tim’s,and by eating their excessively priced,cardboard/masking tape flavored food,must think it is the best stuff they’ve ever tasted….it boggles my mind how anyone could eat their hard,small,rudimentary,expensive sandwiches again and again. Someone bought me one once for lunch and I was so dissapointed in what $7 got me..I cannot understand what the attraction is. People must like crap!

  • Benny

    Tim Horton’s is like a 4 star restaurant to those who line up for their crappy,overpriced coffee and revolting,inedible food,day after day,week after week.
    I mean,waiting in line at 7:30 in the morning for 20 mins for the substandard fare…it can only mean that the masses never get out,except to Tim’s,and by eating their excessively priced,cardboard/masking tape flavored food,must think it is the best stuff they’ve ever tasted….it boggles my mind how anyone could eat their hard,small,rudimentary,expensive sandwiches again and again. Someone bought me one once for lunch and I was so dissapointed in what $7 got me..I cannot understand what the attraction is. People must like crap!

  • Dana-lee

    Fresh! definitely not! Convenient, yes. This is the only marketing that keeps them in business. Licence to print Canadian money (which much of it leaves Canada) for the owners and franchise, without a care for the employees.
    Today, I will start my legal campaign against the unfair treatment that I have been a practice of, and have seen many people abused at many Tim Horton’s.

    Many employees that work at Tim Horton’s do not know how to protect themselves against a giant like this. Well I am 37 years old ex business executive that decided to too take a job at a local Tim Horton’s store from looking at there wonderful adds at what a great working environment that Tim Horton’s provides. I followed all the rules set out in there training administered by TDL Group. My story it seems has just started. The outcome of this story will be decided in the future.

    I am no longer an employee.

  • Dana-lee

    Fresh! definitely not! Convenient, yes. This is the only marketing that keeps them in business. Licence to print Canadian money (which much of it leaves Canada) for the owners and franchise, without a care for the employees.
    Today, I will start my legal campaign against the unfair treatment that I have been a practice of, and have seen many people abused at many Tim Horton’s.

    Many employees that work at Tim Horton’s do not know how to protect themselves against a giant like this. Well I am 37 years old ex business executive that decided to too take a job at a local Tim Horton’s store from looking at there wonderful adds at what a great working environment that Tim Horton’s provides. I followed all the rules set out in there training administered by TDL Group. My story it seems has just started. The outcome of this story will be decided in the future.

    I am no longer an employee.

  • jordan

    alright,
    as a customer and employee, I have to say…
    1) How are we supposed to stir your drinks?
    2) coffee at the tim hortons i work at is always 20mins. fresh
    3)Tim Horton was never under the influence and wasn’t on pain killers when he died.

  • jordan

    alright,
    as a customer and employee, I have to say…
    1) How are we supposed to stir your drinks?
    2) coffee at the tim hortons i work at is always 20mins. fresh
    3)Tim Horton was never under the influence and wasn’t on pain killers when he died.

  • derrick

    Our coffee tastes fine, we have many customers who drink it black, and most of us who work there check that it is 20 minutes fresh. If they paid more, and rude customers didn’t scare off the new kids, service might not suck so bad, but training at tim hortons is not adequate, and employees quit very often, we have new employees aren’t as fast. Some of our sandwitches are good, but aren’t fresh, and I have felt sick after eating mushroom soup and the chicken club. The mushroom soup is aweful, and I we are doing customers a favour when we run out. The worst thing about the job is that some of the people who complain to me because they think I can change how bad our store sucks. It is an international company, I can’t change our store, complain to somebody with authority.

  • derrick

    Our coffee tastes fine, we have many customers who drink it black, and most of us who work there check that it is 20 minutes fresh. If they paid more, and rude customers didn’t scare off the new kids, service might not suck so bad, but training at tim hortons is not adequate, and employees quit very often, we have new employees aren’t as fast. Some of our sandwitches are good, but aren’t fresh, and I have felt sick after eating mushroom soup and the chicken club. The mushroom soup is aweful, and I we are doing customers a favour when we run out. The worst thing about the job is that some of the people who complain to me because they think I can change how bad our store sucks. It is an international company, I can’t change our store, complain to somebody with authority.

  • rmcrae

    im 15 almost 16 and i dont drink coffe so i cannot disagree or agree with you on how bad the coffee is. I’ve been working at Timmys for about a month now and i really understand your inefficiency points. However, i find it somewhat ridiculous whn you write something like “The specialty coffee beverages (iced caps, iced mochas, lattes, etc) are made by the cashier. Depending on the drink, this involves 3 to 5 steps, including stiring by hand!”

    stop for a second, look back and please tell me why complaining about a cashier taking 3 to 5 steps is correct.

    thats all
    thanks

  • rmcrae

    im 15 almost 16 and i dont drink coffe so i cannot disagree or agree with you on how bad the coffee is. I’ve been working at Timmys for about a month now and i really understand your inefficiency points. However, i find it somewhat ridiculous whn you write something like “The specialty coffee beverages (iced caps, iced mochas, lattes, etc) are made by the cashier. Depending on the drink, this involves 3 to 5 steps, including stiring by hand!”

    stop for a second, look back and please tell me why complaining about a cashier taking 3 to 5 steps is correct.

    thats all
    thanks

  • http://ohryan.ca/ RyanN

    @rmcrae
    Huh? I meant that it’s a 3 – 5 step process, not that the cashier has to take 3 – 5 steps.

  • http://ohryan.ca/ RyanN

    @rmcrae
    Huh? I meant that it’s a 3 – 5 step process, not that the cashier has to take 3 – 5 steps.

  • Sam

    Strong marketing and updating of buildings has made Tim’s the largest coffee chain in Canada. They’ve managed to destroy any competition, like Robbin’s, Coffee Time etc…That’s why there is a constant stream of vehicles in every Tim’s drive through. I agree with the comments about the quality of their products…..a survey has proven that even McDonald’s coffee rated higher than Tim’s. Their baked goods arrive to each shop frozen. Their breakfast tastes like cardboard. Marketing is a strong tool and you don’t have to have the best tasting product to generate huge sales. Does McDonald’s have the the best tasting burgers?

    Tim’s needs some competition. They have a monopoly in the coffee industry in Canada.

  • Sam

    Strong marketing and updating of buildings has made Tim’s the largest coffee chain in Canada. They’ve managed to destroy any competition, like Robbin’s, Coffee Time etc…That’s why there is a constant stream of vehicles in every Tim’s drive through. I agree with the comments about the quality of their products…..a survey has proven that even McDonald’s coffee rated higher than Tim’s. Their baked goods arrive to each shop frozen. Their breakfast tastes like cardboard. Marketing is a strong tool and you don’t have to have the best tasting product to generate huge sales. Does McDonald’s have the the best tasting burgers?

    Tim’s needs some competition. They have a monopoly in the coffee industry in Canada.

  • Bill Stevens

    Bunch of whiners, lol. The taste of Hortons coffee depends on the location. It’s that simple. There are a few in my area that brew it perfectly. The rest make dishwater or acid.

    Starbucks is the most overrated product EVER. And talk about overpriced. I brew my own coffee at home using organic beans, s I know good tasting java. Starbucks is vile, no matter the location. And it’s even worse when it’s been sitting in their plastic carafes, getting lukewarm. Yuk.

    Most people base all their opinions on what they hear other people say or one single experience. I don’t trust what any of the complainers here say, that’s for sure! Their sandwiches are awesome, too, btw. If you don’t like them, make your own. Simple, eh?

  • Bill Stevens

    Bunch of whiners, lol. The taste of Hortons coffee depends on the location. It’s that simple. There are a few in my area that brew it perfectly. The rest make dishwater or acid.

    Starbucks is the most overrated product EVER. And talk about overpriced. I brew my own coffee at home using organic beans, s I know good tasting java. Starbucks is vile, no matter the location. And it’s even worse when it’s been sitting in their plastic carafes, getting lukewarm. Yuk.

    Most people base all their opinions on what they hear other people say or one single experience. I don’t trust what any of the complainers here say, that’s for sure! Their sandwiches are awesome, too, btw. If you don’t like them, make your own. Simple, eh?

  • frank

    @RyanN

    I like tea.

  • frank

    @RyanN

    I like tea.

  • timsworker

    Okay so I feel personally offended by this comment.I happened to have come accross this blog as I was searching for ideas for my scholarship essay PROVIDED BY THE STORE. Of course the store is run by mostly teenagers and we often complain it is a good, stable enviornment. The worst thing about my job is jerks like you thinking that their better than the workers and thinking their the king or queen of coffee. Let me tell you something, you are not. If i gave you two samples of coffee, most people could not tell the difference. These kids wake up early to give you snobs what you want and no one ever says thank you.

    And about the cashier comment, on a usual, steady day there are 3 people per station,

    anyways im not going to rant anymore, so you know what, go to overrated coffee shops , believe me us teenagers don’t wantt to serve you snobs anyways.

  • timsworker

    Okay so I feel personally offended by this comment.I happened to have come accross this blog as I was searching for ideas for my scholarship essay PROVIDED BY THE STORE. Of course the store is run by mostly teenagers and we often complain it is a good, stable enviornment. The worst thing about my job is jerks like you thinking that their better than the workers and thinking their the king or queen of coffee. Let me tell you something, you are not. If i gave you two samples of coffee, most people could not tell the difference. These kids wake up early to give you snobs what you want and no one ever says thank you.

    And about the cashier comment, on a usual, steady day there are 3 people per station,

    anyways im not going to rant anymore, so you know what, go to overrated coffee shops , believe me us teenagers don’t wantt to serve you snobs anyways.

  • chausjm

    Timmy’s is great because the coffee is not kept for more than 20 minutes. If it is not sold, it is thrown out and a fresh pot is made to sell.

    If you have had a poor quality cup of coffee than you should report it so that Tim Horton’s can look into the problem. I have had it black, double double and every which way. it is great.

    I too have experienced a bad cup of coffee on a rare occasion. Also, while I travel i noticed that there is a diffence in flavor from city to city. I think it might be the difference in the water from different areas.

  • chausjm

    Timmy’s is great because the coffee is not kept for more than 20 minutes. If it is not sold, it is thrown out and a fresh pot is made to sell.

    If you have had a poor quality cup of coffee than you should report it so that Tim Horton’s can look into the problem. I have had it black, double double and every which way. it is great.

    I too have experienced a bad cup of coffee on a rare occasion. Also, while I travel i noticed that there is a diffence in flavor from city to city. I think it might be the difference in the water from different areas.

  • kevin ( straight up )

    ima timmys employee for 3 years and i agree NOTHING is FRESH ever , worst service ever i swear

  • kevin ( straight up )

    ima timmys employee for 3 years and i agree NOTHING is FRESH ever , worst service ever i swear

  • Brian

    All fast food joints are sub-par these days. Mostly run by brain dead teens who don’t give a fuck and are only there to hang out and get a few extra bucks.They used to be half decent way back in the 80’s when people gave a fuck about guilty and service.Tim Horton’s is a rip off with there small ass sandwiches and frozen soups and why people love there coffee so much I’ll never know fer fuck sakes it’s strong enough that you can use it to degrease an engine. For me personally a cup of Joe at home in the mourn bets them any day.

  • Brian

    All fast food joints are sub-par these days. Mostly run by brain dead teens who don’t give a fuck and are only there to hang out and get a few extra bucks.They used to be half decent way back in the 80’s when people gave a fuck about guilty and service.Tim Horton’s is a rip off with there small ass sandwiches and frozen soups and why people love there coffee so much I’ll never know fer fuck sakes it’s strong enough that you can use it to degrease an engine. For me personally a cup of Joe at home in the mourn bets them any day.

  • EmployeeK

    Well Iam just writting to clear a few things up…. Our soups for one are not all frozen, and this is pretty gross some are freeze dried. Our chili comes in army food style and we add water. Our donuts and all our other food in made in Peterbouro, frozen then shipped to us. Our donuts, sandwich buns and bagels are the only things that come in pre cooked everything else is actually baked in out stores with the exception of satellite stores being the ones in hospitals or drive thru only which have food brought to them by stores that are like 5 min drive away. Some people really do hate the taste of startbucks, country style, olivers, dunkin donuts or whatever just the same as people really hate the taste of tim hortons and to be honest I don’t really like coffee at all but if I were to have a cup I would prefer tim hortons or folgers. Also I would like to point out that not every tim hortons is a terrible working environment, I myself have worked at four separate locations and three out of four were pretty terrible but the one I work at now is amazing with great management and great rewards just for showing up and doing your job, and some of those mindless drones you might see are there only to get a paycheck and they really hate what they are doing but some of the teenages working for tim hortons are the best employees simply because they are young and full of life, they don’t get tired and they truly love the interaction with the customers. I think I will stop there for now simply because I have to go work in my lovely tim hortons.

  • EmployeeK

    Well Iam just writting to clear a few things up…. Our soups for one are not all frozen, and this is pretty gross some are freeze dried. Our chili comes in army food style and we add water. Our donuts and all our other food in made in Peterbouro, frozen then shipped to us. Our donuts, sandwich buns and bagels are the only things that come in pre cooked everything else is actually baked in out stores with the exception of satellite stores being the ones in hospitals or drive thru only which have food brought to them by stores that are like 5 min drive away. Some people really do hate the taste of startbucks, country style, olivers, dunkin donuts or whatever just the same as people really hate the taste of tim hortons and to be honest I don’t really like coffee at all but if I were to have a cup I would prefer tim hortons or folgers. Also I would like to point out that not every tim hortons is a terrible working environment, I myself have worked at four separate locations and three out of four were pretty terrible but the one I work at now is amazing with great management and great rewards just for showing up and doing your job, and some of those mindless drones you might see are there only to get a paycheck and they really hate what they are doing but some of the teenages working for tim hortons are the best employees simply because they are young and full of life, they don’t get tired and they truly love the interaction with the customers. I think I will stop there for now simply because I have to go work in my lovely tim hortons.

  • Michael G

    The author of this article could not be more correct, whoever you are, I’d like to marry your brain :D

  • Michael G

    The author of this article could not be more correct, whoever you are, I’d like to marry your brain :D

  • sam

    haters! Tim Hortons is sufficient, in fact its amazing, why are you trying to prove otherwise, way to go that you have like 5 arguements..

  • sam

    haters! Tim Hortons is sufficient, in fact its amazing, why are you trying to prove otherwise, way to go that you have like 5 arguements..

  • http://www.solecontrolsolutions.com/blog/ George

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  • http://www.solecontrolsolutions.com/blog/ George

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  • ex iaws staff

    It gets worse in the UK the do-nuts are fucking terrible when they are defrosted all the toppings fall off them, the coffee machines are wank and the company at the moment are making staff all over the world redundant just like the bastards made me 3 months ago, All IAWS/Tim Hortons staff watch your backs as they have not finished getting rid of staff just yet~!!!!!!

  • ex iaws staff

    It gets worse in the UK the do-nuts are fucking terrible when they are defrosted all the toppings fall off them, the coffee machines are wank and the company at the moment are making staff all over the world redundant just like the bastards made me 3 months ago, All IAWS/Tim Hortons staff watch your backs as they have not finished getting rid of staff just yet~!!!!!!

  • Thomas Dickieson Retired Serge

    Ryan, aside from not being able to spell, and not having the ability to intelligently put grammatical structure together, you also have no taste buds if you like Starbucks burnt coffee. Having been involved in the restaurant coffee and donut business, and having several family and friends working for one or another Tim Hortons, I can categorically state that although there is fact in your blog, inherently, it is not “factual”. It is your opinion. Most of the facts in your blog are twisted to reflect your point of view. Tim Hortons does, in fact, use quality coffee beans, and I will admit that they are NOT fair trade. When one purchases a gazillion pounds of coffee, it is seldom fair trade. As far as fresh, the Tim Hortons chain strives for 20 minute fresh coffee. What an individual store does in your individual neighborhood is a concern, but cannot be totally controlled. As to the freshness of their food product? Well, even though I agree that it is not as good as it could be, it is fresh in the “NEW” meaning of the word, as in freshly reconstituted from frozen. A&P, Loblaws, Sobeyes and Safeway as well as all the others with in-store bakeries are producing fresh bread and bakery products this way also. It is the new “ultra efficient” method of consistent quality. Consistence is more important than excellence in todays market. You have some very good points, but again, they are presented much too strongly. They show, without doubt, that you do have “an iron in the fire”. You want bad coffee – try Mother Whoevers in your average neighborhood breakfast nook. I also drink my coffee black, and am not particularly fond of Tim Hortons taste, as I home roast, freshly grind and brew right here in my kitchen. I DO use a BUNN/Tim Hortons brewer for drip coffee, and have a french press, an Aeropress, an on stove Bialetti java pot and a Gaggia espresso machine, among twelve or fourteen styles that I have here to select from, with three coffee grinders, so I never need to reset one to have the grind for what I am making. I think I might know a little about coffee, and the reason Tim Hortons is so successful is because those who buy their coffee, like their coffee. This has nothing to do with your specific taste likes or dislikes. You are only one person. Your voice can be heard, and soldiers of Canada, who have a Tim Hortons outlet in Afghanistan, are dying for your right to have your voice heard. They like the coffee too.

  • Thomas Dickieson Retired Sergeant

    Ryan, aside from not being able to spell, and not having the ability to intelligently put grammatical structure together, you also have no taste buds if you like Starbucks burnt coffee. Having been involved in the restaurant coffee and donut business, and having several family and friends working for one or another Tim Hortons, I can categorically state that although there is fact in your blog, inherently, it is not “factual”. It is your opinion. Most of the facts in your blog are twisted to reflect your point of view. Tim Hortons does, in fact, use quality coffee beans, and I will admit that they are NOT fair trade. When one purchases a gazillion pounds of coffee, it is seldom fair trade. As far as fresh, the Tim Hortons chain strives for 20 minute fresh coffee. What an individual store does in your individual neighborhood is a concern, but cannot be totally controlled. As to the freshness of their food product? Well, even though I agree that it is not as good as it could be, it is fresh in the “NEW” meaning of the word, as in freshly reconstituted from frozen. A&P, Loblaws, Sobeyes and Safeway as well as all the others with in-store bakeries are producing fresh bread and bakery products this way also. It is the new “ultra efficient” method of consistent quality. Consistence is more important than excellence in todays market. You have some very good points, but again, they are presented much too strongly. They show, without doubt, that you do have “an iron in the fire”. You want bad coffee – try Mother Whoevers in your average neighborhood breakfast nook. I also drink my coffee black, and am not particularly fond of Tim Hortons taste, as I home roast, freshly grind and brew right here in my kitchen. I DO use a BUNN/Tim Hortons brewer for drip coffee, and have a french press, an Aeropress, an on stove Bialetti java pot and a Gaggia espresso machine, among twelve or fourteen styles that I have here to select from, with three coffee grinders, so I never need to reset one to have the grind for what I am making. I think I might know a little about coffee, and the reason Tim Hortons is so successful is because those who buy their coffee, like their coffee. This has nothing to do with your specific taste likes or dislikes. You are only one person. Your voice can be heard, and soldiers of Canada, who have a Tim Hortons outlet in Afghanistan, are dying for your right to have your voice heard. They like the coffee too.

  • Alaina (new employee)

    I randomly found this when i was actually looking for a number to call about Tim Hortons always fair program. I’ve been working there for two or three weeks now. I wouldn’t exactly say our food is fresh. We don’t make everything from scratch of raw food. That’s fresh to me. And they have a huge thing that if you work there we do not discriminate and are very diverse. If we’re diverse why is my monroe piercing a problem? Their website says they hire “diverse backgrounds, perspectives, styles and characteristics” It can’t be a health violation if ear piercings are allowed? I don’t get it. I’m thinking about leaving.

  • Alaina (new employee)

    I randomly found this when i was actually looking for a number to call about Tim Hortons always fair program. I’ve been working there for two or three weeks now. I wouldn’t exactly say our food is fresh. We don’t make everything from scratch of raw food. That’s fresh to me. And they have a huge thing that if you work there we do not discriminate and are very diverse. If we’re diverse why is my monroe piercing a problem? Their website says they hire “diverse backgrounds, perspectives, styles and characteristics” It can’t be a health violation if ear piercings are allowed? I don’t get it. I’m thinking about leaving.

  • Samantha

    Tim Hortons is very successful because of its quality and eficient service at their locations.
    They put a lot of efforts in training the employees and as a customer I see that.
    My advise to you guys is to find somthing better to do and stop pointing fingers at Tim Hortons.

  • http://cvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvbgffffffffffffffffffffffffffffssssssssssssssssssssssssddddddddddddddddddddddddddddddffffffffffffffffffffffffffffffffffffffhhhhhhhhhhhhhhhhhhhh Samantha

    Tim Hortons is very successful because of its quality and eficient service at their locations.
    They put a lot of efforts in training the employees and as a customer I see that.
    My advise to you guys is to find somthing better to do and stop pointing fingers at Tim Hortons.

  • Samantha

    What has discrimination to do with piersing.

  • http://cvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvbgffffffffffffffffffffffffffffssssssssssssssssssssssssddddddddddddddddddddddddddddddffffffffffffffffffffffffffffffffffffffhhhhhhhhhhhhhhhhhhhh Samantha

    What has discrimination to do with piersing.

  • Christy

    Why can’t you find Tim Horton coffee beans anywhere? Second cup, Starbucks, Timothy’s etc, all sell their beans. Why not Timmies? Is it true they are filled with additives and fillers? Is it all real coffee. Sometimes when I open my cup I feel like I am enhaling nicotine. Doesn’t happen with Home brew. Don’t get me wrong. I do like my Tim’s. Just makes you wonder….where are those beans????

  • Christy

    Why can’t you find Tim Horton coffee beans anywhere? Second cup, Starbucks, Timothy’s etc, all sell their beans. Why not Timmies? Is it true they are filled with additives and fillers? Is it all real coffee. Sometimes when I open my cup I feel like I am enhaling nicotine. Doesn’t happen with Home brew. Don’t get me wrong. I do like my Tim’s. Just makes you wonder….where are those beans????

  • Paul

    Great site. Just to add… talking to the ladies at the local Tim’s… the working conditions are atrocious. I notice they are usually understaffed and overworked. I feel sorry for these workers who work harder than I ever would or had to and they get paid minimum wage to do it also. Then they tell me that since the tills were short lately that management has decided to keep their gratuities until all shortages are repaid. Since I know that surveillance cameras installed in most fast food establishments not only record continuously but provide a time stamped, detailed, on screen report of each and every transaction as they are interfaced with the cash register it seems to me that if are so many shortages management should easily be able to figure out where the problems are. Just too lazy? Or are the poorly paid and trained managers just taking the tips for themselves as no accounting of the amount of the shortages or the tips is ever given to the employees. Shame on Tim’s for being so petty as to screw over employees who willingly come to work at minimum wage rather than join the welfare ranks. When I give a tip to a server it is meant as a gratuity for the service provided. Not to bolster the bottom line of a profitable foreign company.

  • Paul

    Great site. Just to add… talking to the ladies at the local Tim’s… the working conditions are atrocious. I notice they are usually understaffed and overworked. I feel sorry for these workers who work harder than I ever would or had to and they get paid minimum wage to do it also. Then they tell me that since the tills were short lately that management has decided to keep their gratuities until all shortages are repaid. Since I know that surveillance cameras installed in most fast food establishments not only record continuously but provide a time stamped, detailed, on screen report of each and every transaction as they are interfaced with the cash register it seems to me that if are so many shortages management should easily be able to figure out where the problems are. Just too lazy? Or are the poorly paid and trained managers just taking the tips for themselves as no accounting of the amount of the shortages or the tips is ever given to the employees. Shame on Tim’s for being so petty as to screw over employees who willingly come to work at minimum wage rather than join the welfare ranks. When I give a tip to a server it is meant as a gratuity for the service provided. Not to bolster the bottom line of a profitable foreign company.

  • Ashley

    Everything said here is 100% true. I live in NY, USA. We have Tim Hortons here. I know it’s all true because I worked there up until today. It is disgusting how much waste one of these stores makes in a day. Customers are always rude. Management is terrible, I was treated like crap working there. They kept telling me I wasn’t smiling enough. Even when I was smiling like my fucking life depended on it. So many people have told me that NONE of the workers are smiling when they go in there, so why were they picking on me? Most of their food is unsafe to eat. Their chicken is litterally rubber,and processed. the soups come in a big plastic bag and they are submerged into really hot water to cook/heat up. Imagine all of the chemicals from the plastic that leak into the soup, eww. This place contradicts itself all the time. I have never had a problem at a job like what I was given at tim hortons. I have never been treated so horribly by an employer, or with such utter un-professionalism. Some people will have good experiences and some bad, but plain and simple, I just had a bad one. I didn’t do anything wrong there. I was an honest, and hard working employee and no matter what I did, it was never enough for those people. There are too many details to even get into, but I will just say that it was the worst job I ever had.

  • Ashley

    Everything said here is 100% true. I live in NY, USA. We have Tim Hortons here. I know it’s all true because I worked there up until today. It is disgusting how much waste one of these stores makes in a day. Customers are always rude. Management is terrible, I was treated like crap working there. They kept telling me I wasn’t smiling enough. Even when I was smiling like my fucking life depended on it. So many people have told me that NONE of the workers are smiling when they go in there, so why were they picking on me? Most of their food is unsafe to eat. Their chicken is litterally rubber,and processed. the soups come in a big plastic bag and they are submerged into really hot water to cook/heat up. Imagine all of the chemicals from the plastic that leak into the soup, eww. This place contradicts itself all the time. I have never had a problem at a job like what I was given at tim hortons. I have never been treated so horribly by an employer, or with such utter un-professionalism. Some people will have good experiences and some bad, but plain and simple, I just had a bad one. I didn’t do anything wrong there. I was an honest, and hard working employee and no matter what I did, it was never enough for those people. There are too many details to even get into, but I will just say that it was the worst job I ever had.

  • Keith

    People like low quality garbage. If your idea of a good sandwich is “Subway”, and a good beer is “Molson Canadian” – you have pretty low standards. When in Vancouver I had great coffee at “Cafe Artigiano”. If you want a nice beer, visit Montreal’s “Dieu du Ciel” brewpub. A good sandwich – try “Schwartz Deli” in Montreal! Working in the Toronto financial district, I find it unbelievably hard to find a cup of fresh roasted (same day) coffee. Stop supporting all of these massive corporations – stop at your local deli, coffee shop and help someone who is part of your community grow their business!

  • Keith

    People like low quality garbage. If your idea of a good sandwich is “Subway”, and a good beer is “Molson Canadian” – you have pretty low standards. When in Vancouver I had great coffee at “Cafe Artigiano”. If you want a nice beer, visit Montreal’s “Dieu du Ciel” brewpub. A good sandwich – try “Schwartz Deli” in Montreal! Working in the Toronto financial district, I find it unbelievably hard to find a cup of fresh roasted (same day) coffee. Stop supporting all of these massive corporations – stop at your local deli, coffee shop and help someone who is part of your community grow their business!

  • Keith

    People like low quality garbage. If your idea of a good sandwich is “Subway”, and a good beer is “Molson Canadian” – you have pretty low standards. When in Vancouver I had great coffee at “Cafe Artigiano”. If you want a nice beer, visit Montreal’s “Dieu du Ciel” brewpub. A good sandwich – try “Schwartz Deli” in Montreal! Working in the Toronto financial district, I find it unbelievably hard to find a cup of fresh roasted (same day) coffee. Stop supporting all of these massive corporations – stop at your local deli, coffee shop and help someone who is part of your community grow their business!

  • mike in vancouver

    I used to be a religious Timmy customer but since they got bought out by a US company, the service and quality has gone below that of MacDonalds even.

    The people who work there should not be legally allowed to breed. Most of the Vancouver Tim Hortons employ illegal aliens who couldn’t pronounce or spell Coffee let alone make a decent cup.

    They actually drove me to independent coffee stores now, I hate TH with a passion and will never buy from them again.

  • mike in vancouver

    I used to be a religious Timmy customer but since they got bought out by a US company, the service and quality has gone below that of MacDonalds even.

    The people who work there should not be legally allowed to breed. Most of the Vancouver Tim Hortons employ illegal aliens who couldn’t pronounce or spell Coffee let alone make a decent cup.

    They actually drove me to independent coffee stores now, I hate TH with a passion and will never buy from them again.

  • Mia

    Every time I place a simple order at Tim Horton’s I force the line to come to a screeching halt, and the line-up behind me just grows and trails out the door, I find it funny. Their new latte’s are good, at least it’s made with natural ingredients. The main reason I dislike TH is because of all the additives and chemicals in their products, many of which are cancer causing. Their hot chocolate is full of chemical shit. I wish the public was more aware of what they are actually consuming. I also find it a joke that they charge for tea based on cup size. It’s not based on the cost of the cup as they routinely double cup orders. I also don’t get why they don’t reduce garbage by using cup sleeves. It’s idiotic. As for their food I like the wraps even if it’s pre-formed processed chicken strips. Also the bagels are okay for a quick snack. The one good thing about TH is that you can linger in their coffee shops forever without getting hassled or kicked out. Also I like that they are open 24.7 and are located almost everywhere. It’s a tradition now to eat here when I’m at Canadian airports especially as they don’t gouge customers by inflating their airport location prices apart from bottled water prices. It’s also nice to grab a sandwich to go for the flight. So all in all I wish TH well and hope they continue to thrive but they should focus on serving higher quality actually fresh products. However the bulk of their customers go there because it’s cheap so I can see how they can’t exactly serve the best quality, healthy food as it costs more.

  • Mia

    Every time I place a simple order at Tim Horton’s I force the line to come to a screeching halt, and the line-up behind me just grows and trails out the door, I find it funny. Their new latte’s are good, at least it’s made with natural ingredients. The main reason I dislike TH is because of all the additives and chemicals in their products, many of which are cancer causing. Their hot chocolate is full of chemical shit. I wish the public was more aware of what they are actually consuming. I also find it a joke that they charge for tea based on cup size. It’s not based on the cost of the cup as they routinely double cup orders. I also don’t get why they don’t reduce garbage by using cup sleeves. It’s idiotic. As for their food I like the wraps even if it’s pre-formed processed chicken strips. Also the bagels are okay for a quick snack. The one good thing about TH is that you can linger in their coffee shops forever without getting hassled or kicked out. Also I like that they are open 24.7 and are located almost everywhere. It’s a tradition now to eat here when I’m at Canadian airports especially as they don’t gouge customers by inflating their airport location prices apart from bottled water prices. It’s also nice to grab a sandwich to go for the flight. So all in all I wish TH well and hope they continue to thrive but they should focus on serving higher quality actually fresh products. However the bulk of their customers go there because it’s cheap so I can see how they can’t exactly serve the best quality, healthy food as it costs more.

  • Mia

    Oh and comparing it to Starbucks, most of the Starbucks baked goods are all full of artificial flavours and cheap, unhealthy fats. It’s just packaged prettily and costs more so people think it’s a quality product but it isn’t. Check the ingredients list online. The one baked good I love at TH is the chocolate danish, it reminds me of the pastries I found in Europe. Some coffee shops in Europe sell freshly baked from frozen pastries and I think TH is sourcing from those companies. TH chocolate danish puff pastry is flakey, buttery and contains more of a bittersweet chocolate filling, warmed up this is a delicious treat, like a pain au chocolate.

  • Mia

    Oh and comparing it to Starbucks, most of the Starbucks baked goods are all full of artificial flavours and cheap, unhealthy fats. It’s just packaged prettily and costs more so people think it’s a quality product but it isn’t. Check the ingredients list online. The one baked good I love at TH is the chocolate danish, it reminds me of the pastries I found in Europe. Some coffee shops in Europe sell freshly baked from frozen pastries and I think TH is sourcing from those companies. TH chocolate danish puff pastry is flakey, buttery and contains more of a bittersweet chocolate filling, warmed up this is a delicious treat, like a pain au chocolate.

  • Sarah!!!:):):)

    YALL DO NOT EVEN KNOW TIM HORTONS IS AMAZING!!!!!!!!!!!!!!!!!!!!!!! TRUE DAT

  • Sarah!!!:):):)

    YALL DO NOT EVEN KNOW TIM HORTONS IS AMAZING!!!!!!!!!!!!!!!!!!!!!!! TRUE DAT

  • Oscar Reed

    2 extra details:
    from their own site—
    “Tim Hortons Inc. is a U.S.-domiciled company with significant operations in Canada. Dividends paid to Canadian and other non-U.S. holders of our stock are generally subject to withholding of U.S. federal income tax. The rate of withholding tax on dividends paid to Canadian residents pursuant to the Canada-U.S. Income Tax Convention is generally 15.0%.”

    from Wickipedia—
    “Although litter is not a problem caused by Tim Hortons, it appears to be a problem wherever a franchise is opened up. Disposable cups produced by the company are one of the most common litter items in Canada. Company spokespersons claim that irresponsible customers are the problem, not Tim Hortons. Yet their cups show up as litter in direct proportion to the number of Tim Hortons outlets nearby”

  • Oscar Reed

    2 extra details:
    from their own site—
    “Tim Hortons Inc. is a U.S.-domiciled company with significant operations in Canada. Dividends paid to Canadian and other non-U.S. holders of our stock are generally subject to withholding of U.S. federal income tax. The rate of withholding tax on dividends paid to Canadian residents pursuant to the Canada-U.S. Income Tax Convention is generally 15.0%.”

    from Wickipedia—
    “Although litter is not a problem caused by Tim Hortons, it appears to be a problem wherever a franchise is opened up. Disposable cups produced by the company are one of the most common litter items in Canada. Company spokespersons claim that irresponsible customers are the problem, not Tim Hortons. Yet their cups show up as litter in direct proportion to the number of Tim Hortons outlets nearby”

  • Cody

    I bleed coffee, I work night shift and coffee is my life force. I have been brewing, grinding, and searching for the better part of my life, I have tried so many different kinds of coffee it makes my head spin. I agree with some of the comments about the cream and sugar, you can make any type of coffee sludge taste good with cream and sugar. If you are going to judge anytype of coffee, I think you have to drink it black before you can make a judgment. I like my coffee stronger, and I usually bought at mcdonalds when I was on the go, until I found Tim Hortons. I absolutly love it. I have never had a problem with the service, and every cup I have ever had has been great, unlike mcdonalds, and starbucks, which I felt was a gamble everytime I would go there. There are so many different kinds and tastes of coffee, and I think that not one single kind of coffee can please everybody, it all depends on how you like your coffee. Before I was a coffee drinker, I hated it, I thought it all tasted like dishsoap, and now I love it, so it all depends on the persons taste. I think that if you would research many fast food companies you will find many that are more wastful, and have much worse service. I have been stuck at taco bell so many times, I have waited forever at burger king, and mcdonalds always screws up my order. As for the comment about not getting the Tim Hortons coffee maker and getting a Bunn instead, Tim’s coffee maker is a Bunn, and also they do sell their beans, I grind them everymorning at home, and it is delicous, and Mcdonalds is said to have great coffee, but where are their beans? They won’t even say what kind of coffee they use. There is speculation, but nothing for sure. The bottem line is, if you don’t like Tim’s coffee then stop your whining and go to your coffee store of choice, I could say the same thing about Star bucks, I loathe Star bucks with my every being, but I havn’t made a hate website on it, I just do not go there.

  • Cody

    I bleed coffee, I work night shift and coffee is my life force. I have been brewing, grinding, and searching for the better part of my life, I have tried so many different kinds of coffee it makes my head spin. I agree with some of the comments about the cream and sugar, you can make any type of coffee sludge taste good with cream and sugar. If you are going to judge anytype of coffee, I think you have to drink it black before you can make a judgment. I like my coffee stronger, and I usually bought at mcdonalds when I was on the go, until I found Tim Hortons. I absolutly love it. I have never had a problem with the service, and every cup I have ever had has been great, unlike mcdonalds, and starbucks, which I felt was a gamble everytime I would go there. There are so many different kinds and tastes of coffee, and I think that not one single kind of coffee can please everybody, it all depends on how you like your coffee. Before I was a coffee drinker, I hated it, I thought it all tasted like dishsoap, and now I love it, so it all depends on the persons taste. I think that if you would research many fast food companies you will find many that are more wastful, and have much worse service. I have been stuck at taco bell so many times, I have waited forever at burger king, and mcdonalds always screws up my order. As for the comment about not getting the Tim Hortons coffee maker and getting a Bunn instead, Tim’s coffee maker is a Bunn, and also they do sell their beans, I grind them everymorning at home, and it is delicous, and Mcdonalds is said to have great coffee, but where are their beans? They won’t even say what kind of coffee they use. There is speculation, but nothing for sure. The bottem line is, if you don’t like Tim’s coffee then stop your whining and go to your coffee store of choice, I could say the same thing about Star bucks, I loathe Star bucks with my every being, but I havn’t made a hate website on it, I just do not go there.

  • Rodger

    Ha.Ryan why don’t you open up a fast food & coffee shop combo you seem to have all the answers good luck dumbo

  • http://rjudesonly Rodger

    Ha.Ryan why don’t you open up a fast food & coffee shop combo you seem to have all the answers good luck dumbo

  • annonymous

    I just started working there and have barely survived 5 shifts. I was trained for one day by a 3 day old trainee and then my second day expected to know what i was doing alone. Then I get yelled at by the supervisor so loudly when i accidentally let a miniscule amount of cream drip on the counter that a few customers got up and left. My schedule is irratic and i cant just get up and leave my classes to go to work like they demand. It is so horrible, it may not be so bad if any of the coworkers were somewhat civil, if there is a mistake made, they are always quick to pass the buck whether or not you were even there that day and you still get in trouble. The coffee making system is messed up and to expect someone to be able to do cashier, get sandwiches and donuts, make coffee and ice caps, within 30 seconds then hop up and help the next person for 9 hours a day for minimum wage? Its far to abusive for such little money.

  • annonymous

    I just started working there and have barely survived 5 shifts. I was trained for one day by a 3 day old trainee and then my second day expected to know what i was doing alone. Then I get yelled at by the supervisor so loudly when i accidentally let a miniscule amount of cream drip on the counter that a few customers got up and left. My schedule is irratic and i cant just get up and leave my classes to go to work like they demand. It is so horrible, it may not be so bad if any of the coworkers were somewhat civil, if there is a mistake made, they are always quick to pass the buck whether or not you were even there that day and you still get in trouble. The coffee making system is messed up and to expect someone to be able to do cashier, get sandwiches and donuts, make coffee and ice caps, within 30 seconds then hop up and help the next person for 9 hours a day for minimum wage? Its far to abusive for such little money.

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  • Brandon

    I have work at Tim Hortons for a little under a year now.
    And I must say, i COMPLETELY disagree. Our location is one of the busiest in our district (still the best, service/quality wise). But even our DECAF coffee wont sit on a burner for 20 minutes. Everything gets used up as fast as we can make it (kind of annoying, really :o) ). As for donuts and baked goods (with the exception of breakfast items), our production book states that as soon as you pull it out of the oven, it is “fresh” for 8 hours. Some for 12 hours, some for 24. And again, they dont even last that long (Even the plain donuts sell out faster than we can deal with a seemingly never ending line of customers). Yes, the layout and method of service IS kind of messed up, but thats how its set by the “big man” at TDL. Especially when we are serverly under staffed…I’m the only teenage guy there who wasn’t scared off :)

  • Brandon

    I have work at Tim Hortons for a little under a year now.
    And I must say, i COMPLETELY disagree. Our location is one of the busiest in our district (still the best, service/quality wise). But even our DECAF coffee wont sit on a burner for 20 minutes. Everything gets used up as fast as we can make it (kind of annoying, really :o) ). As for donuts and baked goods (with the exception of breakfast items), our production book states that as soon as you pull it out of the oven, it is “fresh” for 8 hours. Some for 12 hours, some for 24. And again, they dont even last that long (Even the plain donuts sell out faster than we can deal with a seemingly never ending line of customers). Yes, the layout and method of service IS kind of messed up, but thats how its set by the “big man” at TDL. Especially when we are serverly under staffed…I’m the only teenage guy there who wasn’t scared off :)

  • Justine

    Hey Ryan, as an employee of Tim Horton’s I agree with most of your points. I find our coffee to be very weak tasting. I personally will not touch it, it tastes like brown water to me. Same thing for country style, and on the other end of the scale I find Starbucks coffee too strong. So I brew my own coffee at home.

    I really really wish we had a “coffee only” line. However, people who were ordering more than coffee would just end up lining there, and it would probably get even more complicated.

    When we have enough staff there will be one coffee maker and one cashier on storefront, but often the owners are VERY cheap and routinely understaff stores. Then we get in shit when our line doesn’t move fast :( Especially when people get $20 or $30 orders on a regular basis. I don’t mind doing big orders at all, I just don’t like customers who are rude to me about it. What am I supposed to do if someone orders ten ice capps and some sandwiches? I have to get them, then often I will have to withhold my anger when the next customer complains. Sigh. I don’t even mix ice capps for very long- about 8 seconds or so on the highest speed, so that it’s fairly well mixed but doesn’t take forever. Head office says we have to mix them for 17 seconds. The afternoon shift manager actually makes you set a 17-second timer each time you make an iced capp.

    What’s most annoying is drive-thru. Head office tells us we need to a 20 second average for cars. However, people often order three or four sandwiches and a bunch of specialty drinks. Even if there’s 6 people doing everything it is simply impossible to make it all in 20 seconds. But guess what? Our drive thru average is 28 seconds, which TO ME sounds pretty damn good when you factor in all the time consuming goods, but the owner will yell at our manager because it’s too long. Then the manager yells at us, because she’s stressed out and doesn’t want to get in trouble. The truth is we all do our very best. My manager has actually told me that she’s had nightmares about work.

    Oh, and customers often add sandwiches AT THE WINDOW, even if we asked them “is that everything?” This is long after we’ve already made the next 3-4 orders! This is a big pain in the ass, but we’re not allowed to refuse any additions to orders, so we have to :(

    @ whoever said our coffee has nicotine: That’s an urban legend, it’s just coffee that comes ground up in a packet. It USED to have chicory (sp?) which can make the coffee more addictive but it’s nothing like nicotine! And it doesn’t contain it any more. McDonalds coffee has chicory now, though.

    @ those who say the coffee isn’t fresh- if you go to a busy Tim Horton’s, or a Tim Horton’s during peak hours, I can GUARANTEE that a pot of coffee doesn’t sit on the burner for more than ten minutes before it’s used up. When it’s really busy in the morning we don’t have time to write down the times on our pots, so it might look like we’re trying to cheat you but we’re not. Now, if you go to a quiet location at night, depending on the staff the coffee might be really old. That’s unacceptable.

    I used to work a third shift at a country style and I would ALWAYS dump out a pot after 30 minutes. I dumped out a lot of pots :P However many employees are not so religious about it.

    @ Mia: We DO base our price on the cup size. The only reason we don’t charge a customer for getting a tea double-cupped is because it’s kind of ridiculous to charge someone for not wanting to burn their hands! The cup is the bulk of the cost; the tea is only hot water and… tea, which is very cheap in bulk amounts. The cups cost about 20-50 cents each when we order them, though. Then we also have to pay for utilities/operation of the store and our employees. I do not know why we don’t use sleeves.

    I agree that Tim Hortons cups should be made recyclable, or that we should open up more recycling plants. However, the amount of litter produced by Tim Horton’s customers is astounding, and it is absolutely unfair to blame the company for it. There’s four garbage cans outside our building, two on drive thru and two by the doors, and two garbage cans in the dining area. If someone tosses their coffee cup on the ground it’s because they’re lazy! There’s also a gigantic sign on our drive thru that says “Please do not litter” or something like that (I don’t remember the exact phrasing).

    @ Mike in Vancouver:

    “The people who work there should not be legally allowed to breed. Most of the Vancouver Tim Hortons employ illegal aliens who couldn’t pronounce or spell Coffee let alone make a decent cup.”

    Wow, you’re totally not bigoted! Yes, let’s admonish some fast food workers because english isn’t their first language. Obviously if someone doesn’t speak or write english well they must be stupid! (That’s sarcasm, in case someone doesn’t get it.) And heaven forbid that someone tries to start a life in a country that’s better off than their home. Canada is by no means perfect or free of corruption, but it’s a lot better than a lot of places, and if someone is willing to bring their skills and their work ethic to a foreign country, and provide a valuable service to its citizens, then they should be able to! No one wants to work at Tim Hortons, but often, especially now, people run out of options and they have to resort to minimum wage work. It’s shitty but it’s HONEST WORK that PAYS HONESTLY- it doesn’t pay much, but for many people (including me) it’ll pay for your rent, or your groceries. Now of course we don’t live in condos; I used to live in a shitty basement apartment but I was DAMN proud that I had managed to move out on my own and pay for all my expenses by myself by working a full-time and a part-time job in the food services industry. I know a lot of people who work at tim hortons while they go to school, because they are UNABLE to get a better job UNTIL they get an education!

    I used to work for some people who were extremely intelligent and university-educated. However, when they immigrated to Canada- from Baghdad, which used to be a nice place but is obviously inhospitable now- they couldn’t find work that used their education and had to resort to owning a coffee shop. They were the best people I’ve worked for.

  • Justine

    Hey Ryan, as an employee of Tim Horton’s I agree with most of your points. I find our coffee to be very weak tasting. I personally will not touch it, it tastes like brown water to me. Same thing for country style, and on the other end of the scale I find Starbucks coffee too strong. So I brew my own coffee at home.

    I really really wish we had a “coffee only” line. However, people who were ordering more than coffee would just end up lining there, and it would probably get even more complicated.

    When we have enough staff there will be one coffee maker and one cashier on storefront, but often the owners are VERY cheap and routinely understaff stores. Then we get in shit when our line doesn’t move fast :( Especially when people get $20 or $30 orders on a regular basis. I don’t mind doing big orders at all, I just don’t like customers who are rude to me about it. What am I supposed to do if someone orders ten ice capps and some sandwiches? I have to get them, then often I will have to withhold my anger when the next customer complains. Sigh. I don’t even mix ice capps for very long- about 8 seconds or so on the highest speed, so that it’s fairly well mixed but doesn’t take forever. Head office says we have to mix them for 17 seconds. The afternoon shift manager actually makes you set a 17-second timer each time you make an iced capp.

    What’s most annoying is drive-thru. Head office tells us we need to a 20 second average for cars. However, people often order three or four sandwiches and a bunch of specialty drinks. Even if there’s 6 people doing everything it is simply impossible to make it all in 20 seconds. But guess what? Our drive thru average is 28 seconds, which TO ME sounds pretty damn good when you factor in all the time consuming goods, but the owner will yell at our manager because it’s too long. Then the manager yells at us, because she’s stressed out and doesn’t want to get in trouble. The truth is we all do our very best. My manager has actually told me that she’s had nightmares about work.

    Oh, and customers often add sandwiches AT THE WINDOW, even if we asked them “is that everything?” This is long after we’ve already made the next 3-4 orders! This is a big pain in the ass, but we’re not allowed to refuse any additions to orders, so we have to :(

    @ whoever said our coffee has nicotine: That’s an urban legend, it’s just coffee that comes ground up in a packet. It USED to have chicory (sp?) which can make the coffee more addictive but it’s nothing like nicotine! And it doesn’t contain it any more. McDonalds coffee has chicory now, though.

    @ those who say the coffee isn’t fresh- if you go to a busy Tim Horton’s, or a Tim Horton’s during peak hours, I can GUARANTEE that a pot of coffee doesn’t sit on the burner for more than ten minutes before it’s used up. When it’s really busy in the morning we don’t have time to write down the times on our pots, so it might look like we’re trying to cheat you but we’re not. Now, if you go to a quiet location at night, depending on the staff the coffee might be really old. That’s unacceptable.

    I used to work a third shift at a country style and I would ALWAYS dump out a pot after 30 minutes. I dumped out a lot of pots :P However many employees are not so religious about it.

    @ Mia: We DO base our price on the cup size. The only reason we don’t charge a customer for getting a tea double-cupped is because it’s kind of ridiculous to charge someone for not wanting to burn their hands! The cup is the bulk of the cost; the tea is only hot water and… tea, which is very cheap in bulk amounts. The cups cost about 20-50 cents each when we order them, though. Then we also have to pay for utilities/operation of the store and our employees. I do not know why we don’t use sleeves.

    I agree that Tim Hortons cups should be made recyclable, or that we should open up more recycling plants. However, the amount of litter produced by Tim Horton’s customers is astounding, and it is absolutely unfair to blame the company for it. There’s four garbage cans outside our building, two on drive thru and two by the doors, and two garbage cans in the dining area. If someone tosses their coffee cup on the ground it’s because they’re lazy! There’s also a gigantic sign on our drive thru that says “Please do not litter” or something like that (I don’t remember the exact phrasing).

    @ Mike in Vancouver:

    “The people who work there should not be legally allowed to breed. Most of the Vancouver Tim Hortons employ illegal aliens who couldn’t pronounce or spell Coffee let alone make a decent cup.”

    Wow, you’re totally not bigoted! Yes, let’s admonish some fast food workers because english isn’t their first language. Obviously if someone doesn’t speak or write english well they must be stupid! (That’s sarcasm, in case someone doesn’t get it.) And heaven forbid that someone tries to start a life in a country that’s better off than their home. Canada is by no means perfect or free of corruption, but it’s a lot better than a lot of places, and if someone is willing to bring their skills and their work ethic to a foreign country, and provide a valuable service to its citizens, then they should be able to! No one wants to work at Tim Hortons, but often, especially now, people run out of options and they have to resort to minimum wage work. It’s shitty but it’s HONEST WORK that PAYS HONESTLY- it doesn’t pay much, but for many people (including me) it’ll pay for your rent, or your groceries. Now of course we don’t live in condos; I used to live in a shitty basement apartment but I was DAMN proud that I had managed to move out on my own and pay for all my expenses by myself by working a full-time and a part-time job in the food services industry. I know a lot of people who work at tim hortons while they go to school, because they are UNABLE to get a better job UNTIL they get an education!

    I used to work for some people who were extremely intelligent and university-educated. However, when they immigrated to Canada- from Baghdad, which used to be a nice place but is obviously inhospitable now- they couldn’t find work that used their education and had to resort to owning a coffee shop. They were the best people I’ve worked for.

  • Emily

    I used to think that Timmoes was great. Then I got a job there. I have been there four days and am already considering leaving. It was only my second day when they had started switching my shifts without telling me. I can honestly say that I fear for the health of the people who eat there. Today I had an eight hour shift and I only made two pots of decaf and one pot of steeped tea. I suggested getting rid of it but the manager told me not to worry. Nothing there is ever fresh. You may not be able to see it but behind the counter is safety hazard after safety hazard.
    Our location is really bad at keeping workers. The person who trained me has been working there for three weeks. We have so little space behind the counters that we are constantly running into each other.
    I personally find it incredibly hard to cash, get donuts, brew coffee, make coffee, and smile at the same time. One group came in today and ordered a sixty dollar meal, and that was after ten minutes if arguing about what to get. Thang god they were the only ones in the store. I have found that either the costomers don’t know what they want even if they have been in line for ten minutes or they rattle off their order so fast and they glare at you when you ask them to slow down and repeat what they said. I do have to admit, as long as it isn’t in the rush periods, most people are fine with you being slow on cash because you are new.
    One thing I do find annoying is that almost everyone on my shift is Korean and so communicate to each other in Korean. I don’t speak Korean and the older women get annoyed when I don’t jump to follow orders I have no hope of understanding. Though I did just start taking orders from customers in French and even talking to the rest of the staff in French (only one other person speaks French according to the manager and she is on vacation).

  • Emily

    I used to think that Timmoes was great. Then I got a job there. I have been there four days and am already considering leaving. It was only my second day when they had started switching my shifts without telling me. I can honestly say that I fear for the health of the people who eat there. Today I had an eight hour shift and I only made two pots of decaf and one pot of steeped tea. I suggested getting rid of it but the manager told me not to worry. Nothing there is ever fresh. You may not be able to see it but behind the counter is safety hazard after safety hazard.
    Our location is really bad at keeping workers. The person who trained me has been working there for three weeks. We have so little space behind the counters that we are constantly running into each other.
    I personally find it incredibly hard to cash, get donuts, brew coffee, make coffee, and smile at the same time. One group came in today and ordered a sixty dollar meal, and that was after ten minutes if arguing about what to get. Thang god they were the only ones in the store. I have found that either the costomers don’t know what they want even if they have been in line for ten minutes or they rattle off their order so fast and they glare at you when you ask them to slow down and repeat what they said. I do have to admit, as long as it isn’t in the rush periods, most people are fine with you being slow on cash because you are new.
    One thing I do find annoying is that almost everyone on my shift is Korean and so communicate to each other in Korean. I don’t speak Korean and the older women get annoyed when I don’t jump to follow orders I have no hope of understanding. Though I did just start taking orders from customers in French and even talking to the rest of the staff in French (only one other person speaks French according to the manager and she is on vacation).

  • Cody

    Hey guys if you don’t like the coffee they put out then go do something about it and don’t sit here and whine like a 5 year old child.

  • Cody

    Hey guys if you don’t like the coffee they put out then go do something about it and don’t sit here and whine like a 5 year old child.

  • Kim

    Timmy’s is the best coffee in the world. I am a total addict of Tim’s yes, DD. I spend 100.00 a month easily on their coffee. And now they are down in the States also. Too bad can’t get shares with Tim’s we would all be ritch-lol.

    Woot, woot Timmy’s rocks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Kim

    Timmy’s is the best coffee in the world. I am a total addict of Tim’s yes, DD. I spend 100.00 a month easily on their coffee. And now they are down in the States also. Too bad can’t get shares with Tim’s we would all be ritch-lol.

    Woot, woot Timmy’s rocks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Lisa

    “It actually tastes like the unbrewed grounds are just suspended in hot water.”
    —this is how I’ve been trying to describe it all along

    But the best I could ever come up with was that to me, it tastes like chicken leftovers brewed into milk that’s been flavoured with coffee sprinkles.

  • Lisa

    “It actually tastes like the unbrewed grounds are just suspended in hot water.”
    —this is how I’ve been trying to describe it all along

    But the best I could ever come up with was that to me, it tastes like chicken leftovers brewed into milk that’s been flavoured with coffee sprinkles.

  • vanisle

    anyone who eats or drinks tim hortons crap , there taste buds are shot or there mommy raised them on mcdonalds food, tim horton is the waste , people are like sheep to buy that overprised frozen crap

  • vanisle

    anyone who eats or drinks tim hortons crap , there taste buds are shot or there mommy raised them on mcdonalds food, tim horton is the waste , people are like sheep to buy that overprised frozen crap

  • Martin

    I’m from the UK and I always look forward to a cup of hot double double when I land at Pearson. I accept that its not fine stuff that I might have in Milan or Hanoi (yes Vietnam) but it has a homely, winter, feel that does wonders in the cold months.

    I wish we had Tim Horton’s stores over here rather than the crappy Timmy’s machines we get in some convenience stores.

    As for the other points mentioned about Timmy’s, I’ve not done any research but even if they are correct it wont stop me buying Timmy’s.

    1) I like their coffee.

    2) I dont eat their food – well sometimes the breakfast sandwiches which are expected to be crap.

    3) I don’t care if its owned by Aliens from Mars – Canada is the only place I can regularly find it so in my mind its Canadian.

    4) I always get served within 3 minutes (and I’m usually in the financial district of Downtown Toronto)

    5) I guess I would prefer that their cups were recycleable but does it even if they were made from plutonium coated lead I would still drink it.

    In conclusion, Timmy’s is awesome. I hope they export it and embrace globalization.

  • Martin

    I’m from the UK and I always look forward to a cup of hot double double when I land at Pearson. I accept that its not fine stuff that I might have in Milan or Hanoi (yes Vietnam) but it has a homely, winter, feel that does wonders in the cold months.

    I wish we had Tim Horton’s stores over here rather than the crappy Timmy’s machines we get in some convenience stores.

    As for the other points mentioned about Timmy’s, I’ve not done any research but even if they are correct it wont stop me buying Timmy’s.

    1) I like their coffee.

    2) I dont eat their food – well sometimes the breakfast sandwiches which are expected to be crap.

    3) I don’t care if its owned by Aliens from Mars – Canada is the only place I can regularly find it so in my mind its Canadian.

    4) I always get served within 3 minutes (and I’m usually in the financial district of Downtown Toronto)

    5) I guess I would prefer that their cups were recycleable but does it even if they were made from plutonium coated lead I would still drink it.

    In conclusion, Timmy’s is awesome. I hope they export it and embrace globalization.

  • Barbara

    For the record, Thomas Dickleson, you shouldn’t be criticizing Ryan’s grammar, given that you split an infinitive in your opening line.

  • Barbara

    For the record, Thomas Dickleson, you shouldn’t be criticizing Ryan’s grammar, given that you split an infinitive in your opening line.

  • born in wrong country

    timmies sucks, i wont give them a dime, DO PEOPLE REALLY NEED A HORTONS ON EVERY FRICKIN CORNER, SOME CORNERS HAVE 2 FOR GOD SAKES, AND I REALLY LIKE SEEING PEOPPLE LINED UP ON A MAJOR ROAD WAITING TO GET THERE STUPID COFFEE, IF I WERE A COP ID FINE EVERYBODY PARKED ON THE ROAD, MCDONALDS COFFEE IS BETTER AND CHEAPER, IF COFFEE IS GOOD YUO DONT NEED A PAIL OF SUGAR AND MILK TO DRINK IT – BARF

  • born in wrong country

    timmies sucks, i wont give them a dime, DO PEOPLE REALLY NEED A HORTONS ON EVERY FRICKIN CORNER, SOME CORNERS HAVE 2 FOR GOD SAKES, AND I REALLY LIKE SEEING PEOPPLE LINED UP ON A MAJOR ROAD WAITING TO GET THERE STUPID COFFEE, IF I WERE A COP ID FINE EVERYBODY PARKED ON THE ROAD, MCDONALDS COFFEE IS BETTER AND CHEAPER, IF COFFEE IS GOOD YUO DONT NEED A PAIL OF SUGAR AND MILK TO DRINK IT – BARF

  • Morgan

    I am done with Tim Hortons…..they always overcharge for the beverage that you order and it is never…never made to order……milk means MILK….not CREAM……the last three times i’ve ordered everything bagel with herb and garlic cream cheese i got a plain bagel with plain cream cheese, three different locations. Also, the last four times I went there they always overcharged….$400 for 2 medium black coffees….come on….today i just let it go, never bothered to tell them the difference, I’m done with them…..I know you don’t need a very high level of education to work at Tim Hortons but come one…..a five year old could deliver better service.

  • Morgan

    I am done with Tim Hortons…..they always overcharge for the beverage that you order and it is never…never made to order……milk means MILK….not CREAM……the last three times i’ve ordered everything bagel with herb and garlic cream cheese i got a plain bagel with plain cream cheese, three different locations. Also, the last four times I went there they always overcharged….$400 for 2 medium black coffees….come on….today i just let it go, never bothered to tell them the difference, I’m done with them…..I know you don’t need a very high level of education to work at Tim Hortons but come one…..a five year old could deliver better service.

  • NJam101

    I have been to Tim Hortons locations in the U.S. where sleeves are provided for the cups. The sleeves even have the Tims logo on them.

  • NJam101

    I have been to Tim Hortons locations in the U.S. where sleeves are provided for the cups. The sleeves even have the Tims logo on them.

  • http://ohryan.ca/ RyanN

    @NJam101 Interesting. I wonder why they don’t use those north of the border.

  • http://ohryan.ca/ RyanN

    @NJam101 Interesting. I wonder why they don’t use those north of the border.

  • Jon Holmes

    First of all I LOVE Tim Hortons. Today I drove 2 hours to reach the closest one to where I was going. There were 3 of us and we all wanted the breakfast sandwich combos. It was 10:50 and we were told that they were NOT doing breakfast anymore. The sign over my head said they served till 11:00am and the clock on the Tim Hortons wall said 1050. But he said HIS watch said 11:00 and we could NOT get the sandwiches!! I was upset because I was really looking forward to them. When we left the manager said something like “enjoy McDonalds” which I thought was unneeded. To say the least we were VERY disappointed and upset.. This Tim Hortons was in Newport, Maine. It happened today, 12/1/09 at 10:50. That should tell U just WHO the manager was that was NOT helpful or nice at all. Jon Holmes

  • http://????? Jon Holmes

    First of all I LOVE Tim Hortons. Today I drove 2 hours to reach the closest one to where I was going. There were 3 of us and we all wanted the breakfast sandwich combos. It was 10:50 and we were told that they were NOT doing breakfast anymore. The sign over my head said they served till 11:00am and the clock on the Tim Hortons wall said 1050. But he said HIS watch said 11:00 and we could NOT get the sandwiches!! I was upset because I was really looking forward to them. When we left the manager said something like “enjoy McDonalds” which I thought was unneeded. To say the least we were VERY disappointed and upset.. This Tim Hortons was in Newport, Maine. It happened today, 12/1/09 at 10:50. That should tell U just WHO the manager was that was NOT helpful or nice at all. Jon Holmes

  • Jabbles

    I feel exactly the same way about “Timmies” as you do. I know people who won’t even try coffee unless it’s from Tim’s. You mentioned the espresso based drinks, I challenge you to try and order an espresso at Tim’s. As I am sure you already know it’s all powdered “instant” junk.
    Another point is people like to hang out there, why? The stores have zero appeal to me bright lighting, boring decor, uncomfortable seating. If I want to go out for coffee with friends I want a comfortable place to sit with some art on the walls, a place I can relax.

  • Jabbles

    I feel exactly the same way about “Timmies” as you do. I know people who won’t even try coffee unless it’s from Tim’s. You mentioned the espresso based drinks, I challenge you to try and order an espresso at Tim’s. As I am sure you already know it’s all powdered “instant” junk.
    Another point is people like to hang out there, why? The stores have zero appeal to me bright lighting, boring decor, uncomfortable seating. If I want to go out for coffee with friends I want a comfortable place to sit with some art on the walls, a place I can relax.

  • Ben

    Tim’s is tripe,

    i’ve got a percolator and grind my own beans (usually kicking horse or another certified organic / fair trade) it’s so far beyond tim’s that one cannot compare it fairly… it’d be like comparing Coor’s Light to Trappist Westvleteren 12 (if you know beers, you’ll know what i’m talking about) or… guess a simpler comparison, comparing the performance of a Geo to a Ferrari.

    All the tea i brew is infused, loose leaf. It’s truly amazing, much better than “Tim’s Tea” which i’ll pick over their coffee if i’m forced to have a meeting there as they don’t allow you to bring a thermos into the establishment.

    BTW, brewing your own is not only far better, it’s also way cheaper, but whatever, i’m not going to get through to the one whos vehicle idles for 15 minutes just to buy a $3.00 coffee and doughnut, clogging up traffic lanes.

  • Ben

    Tim’s is tripe,

    i’ve got a percolator and grind my own beans (usually kicking horse or another certified organic / fair trade) it’s so far beyond tim’s that one cannot compare it fairly… it’d be like comparing Coor’s Light to Trappist Westvleteren 12 (if you know beers, you’ll know what i’m talking about) or… guess a simpler comparison, comparing the performance of a Geo to a Ferrari.

    All the tea i brew is infused, loose leaf. It’s truly amazing, much better than “Tim’s Tea” which i’ll pick over their coffee if i’m forced to have a meeting there as they don’t allow you to bring a thermos into the establishment.

    BTW, brewing your own is not only far better, it’s also way cheaper, but whatever, i’m not going to get through to the one whos vehicle idles for 15 minutes just to buy a $3.00 coffee and doughnut, clogging up traffic lanes.

  • Tom

    Well… I too used to believe that Tim’s was “as good as it gets”… after all for most of us it was a family tradition or was that in a commercial? my father had many Tim cups in the trashcan of his workshop. He also consumed large amounts of fatty foods… homemade gravy including every ounce of animal fat possible… no surprise that he died years before the national average. So I guess just because we’ve always done it doesn’t make it right or good for us.

    Taking some notes from song sheets of others I discovered that I had options… at least when it comes to my coffee… I tried the higher end coffee brands… sort of like going from Canadian Rye to Scotch… a little taste shock… but hey people love it… they will tell you what your missing.

    I decided to begin brewing and grinding my own until I found just that flavour I enjoyed… it is somewhat similar to Tim Horton’s… at a fraction of the cost and it cuts 20 minutes off my commute to work.. and less trips to the auto detailer to clean the coffee stains that leak,seep,spill and leap from the overflowing Tim’s cup as a bonus.

    I’m not going to bash Tim’s for litter… or the car idling time… get a grip … I drove through the line up at Tim’s near my home last spring where a group had been petitioning the municipality to BAN drive through due to the air pollution concerns… I really had to laugh… as the 3 parents of the 3 kids where driving the largest SUV’s you can find… an Infinity Q, Lincoln and an Escalade. How much would you be willing to bet that each kid had a cell phone, debit card and their parents OK to supplement their lunch at the mall close to the school cause mom and dad don’t have time to pack lunch for them?

    Yes Tim’s is pathetic in so many ways… the service is humorous… I know that they have been hard pressed in staffing as late… competing with social services in Canada is tough. For you Americans… you have your right to keep and bear arms… we have the right to live off the productive people in our country, get medical assistance, dentistry, eye wear… etc. etc. etc. at no cost to the user and it is unlawful to force them to work for this right. How can Tim’s compete with that? I give the staff credit for accepting a responsible role in the Canadian workplace to support the ever growing social expenses… I will leave the employee’s of Tim’s alone.. well… let me just say “you get what you pay for…” and for all you prodigies working at Tim’s asking is this as good as it gets? remember “access to the library is still free” try picking up a book… I recommend the one “Completing my GED…its never too late”

    Although I must say that I am somewhat envious of the employees that are students and using Tim’s as a connector flight to life. Why am I envious? well those students have a rare chance to glimpse into the world of the chaotic cross sections of society… ripe with material for sitcoms such as “The office” or perhaps “Dexter” depending on what side of the tracks your Tim’s is located. 4 years from now while your in line sitting in your shinny BMW you will have some understanding for “Doug” affectionately called “Burnout” by co-workers as he hands you your coffee and looks at you with bovine eyes when you say how have you been? haven’t seen you in years…

    So as you drive away… you remember that it was you that coined him “burnout” when you worked there years ago and as you sip your coffee… quickly discovering it hasn’t been stirred… you wonder why in the heck is this place still so busy? And made a resolution to go to the other Tim’s although a little out of the way from then on… and a CBC commentary chirps on the radio “stupid is as stupid does…” and you begin to reflect that people are truly stupid… and that corner across from your office would be an excellent place to open a Tim’s… a licences to print money… and best of all… no accountability… not to the staff and certainly not to the customer… just keep revenue at X and send the bank of Wendy’s their cut and all is good… who said only America is the land of opportunity? Now if you can just find a way to pay less taxes… perhaps the government could shift the capital tax into a sort of tea tax or coffee tax.. certainly this has never been attempted before…

  • Tom

    Well… I too used to believe that Tim’s was “as good as it gets”… after all for most of us it was a family tradition or was that in a commercial? my father had many Tim cups in the trashcan of his workshop. He also consumed large amounts of fatty foods… homemade gravy including every ounce of animal fat possible… no surprise that he died years before the national average. So I guess just because we’ve always done it doesn’t make it right or good for us.

    Taking some notes from song sheets of others I discovered that I had options… at least when it comes to my coffee… I tried the higher end coffee brands… sort of like going from Canadian Rye to Scotch… a little taste shock… but hey people love it… they will tell you what your missing.

    I decided to begin brewing and grinding my own until I found just that flavour I enjoyed… it is somewhat similar to Tim Horton’s… at a fraction of the cost and it cuts 20 minutes off my commute to work.. and less trips to the auto detailer to clean the coffee stains that leak,seep,spill and leap from the overflowing Tim’s cup as a bonus.

    I’m not going to bash Tim’s for litter… or the car idling time… get a grip … I drove through the line up at Tim’s near my home last spring where a group had been petitioning the municipality to BAN drive through due to the air pollution concerns… I really had to laugh… as the 3 parents of the 3 kids where driving the largest SUV’s you can find… an Infinity Q, Lincoln and an Escalade. How much would you be willing to bet that each kid had a cell phone, debit card and their parents OK to supplement their lunch at the mall close to the school cause mom and dad don’t have time to pack lunch for them?

    Yes Tim’s is pathetic in so many ways… the service is humorous… I know that they have been hard pressed in staffing as late… competing with social services in Canada is tough. For you Americans… you have your right to keep and bear arms… we have the right to live off the productive people in our country, get medical assistance, dentistry, eye wear… etc. etc. etc. at no cost to the user and it is unlawful to force them to work for this right. How can Tim’s compete with that? I give the staff credit for accepting a responsible role in the Canadian workplace to support the ever growing social expenses… I will leave the employee’s of Tim’s alone.. well… let me just say “you get what you pay for…” and for all you prodigies working at Tim’s asking is this as good as it gets? remember “access to the library is still free” try picking up a book… I recommend the one “Completing my GED…its never too late”

    Although I must say that I am somewhat envious of the employees that are students and using Tim’s as a connector flight to life. Why am I envious? well those students have a rare chance to glimpse into the world of the chaotic cross sections of society… ripe with material for sitcoms such as “The office” or perhaps “Dexter” depending on what side of the tracks your Tim’s is located. 4 years from now while your in line sitting in your shinny BMW you will have some understanding for “Doug” affectionately called “Burnout” by co-workers as he hands you your coffee and looks at you with bovine eyes when you say how have you been? haven’t seen you in years…

    So as you drive away… you remember that it was you that coined him “burnout” when you worked there years ago and as you sip your coffee… quickly discovering it hasn’t been stirred… you wonder why in the heck is this place still so busy? And made a resolution to go to the other Tim’s although a little out of the way from then on… and a CBC commentary chirps on the radio “stupid is as stupid does…” and you begin to reflect that people are truly stupid… and that corner across from your office would be an excellent place to open a Tim’s… a licences to print money… and best of all… no accountability… not to the staff and certainly not to the customer… just keep revenue at X and send the bank of Wendy’s their cut and all is good… who said only America is the land of opportunity? Now if you can just find a way to pay less taxes… perhaps the government could shift the capital tax into a sort of tea tax or coffee tax.. certainly this has never been attempted before…

  • Tom

    Well… I too used to believe that Tim’s was “as good as it gets”… after all for most of us it was a family tradition or was that in a commercial? my father had many Tim cups in the trashcan of his workshop. He also consumed large amounts of fatty foods… homemade gravy including every ounce of animal fat possible… no surprise that he died years before the national average. So I guess just because we’ve always done it doesn’t make it right or good for us.

    Taking some notes from song sheets of others I discovered that I had options… at least when it comes to my coffee… I tried the higher end coffee brands… sort of like going from Canadian Rye to Scotch… a little taste shock… but hey people love it… they will tell you what your missing.

    I decided to begin brewing and grinding my own until I found just that flavour I enjoyed… it is somewhat similar to Tim Horton’s… at a fraction of the cost and it cuts 20 minutes off my commute to work.. and less trips to the auto detailer to clean the coffee stains that leak,seep,spill and leap from the overflowing Tim’s cup as a bonus.

    I’m not going to bash Tim’s for litter… or the car idling time… get a grip … I drove through the line up at Tim’s near my home last spring where a group had been petitioning the municipality to BAN drive through due to the air pollution concerns… I really had to laugh… as the 3 parents of the 3 kids where driving the largest SUV’s you can find… an Infinity Q, Lincoln and an Escalade. How much would you be willing to bet that each kid had a cell phone, debit card and their parents OK to supplement their lunch at the mall close to the school cause mom and dad don’t have time to pack lunch for them?

    Yes Tim’s is pathetic in so many ways… the service is humorous… I know that they have been hard pressed in staffing as late… competing with social services in Canada is tough. For you Americans… you have your right to keep and bear arms… we have the right to live off the productive people in our country, get medical assistance, dentistry, eye wear… etc. etc. etc. at no cost to the user and it is unlawful to force them to work for this right. How can Tim’s compete with that? I give the staff credit for accepting a responsible role in the Canadian workplace to support the ever growing social expenses… I will leave the employee’s of Tim’s alone.. well… let me just say “you get what you pay for…” and for all you prodigies working at Tim’s asking is this as good as it gets? remember “access to the library is still free” try picking up a book… I recommend the one “Completing my GED…its never too late”

    Although I must say that I am somewhat envious of the employees that are students and using Tim’s as a connector flight to life. Why am I envious? well those students have a rare chance to glimpse into the world of the chaotic cross sections of society… ripe with material for sitcoms such as “The office” or perhaps “Dexter” depending on what side of the tracks your Tim’s is located. 4 years from now while your in line sitting in your shinny BMW you will have some understanding for “Doug” affectionately called “Burnout” by co-workers as he hands you your coffee and looks at you with bovine eyes when you say how have you been? haven’t seen you in years…

    So as you drive away… you remember that it was you that coined him “burnout” when you worked there years ago and as you sip your coffee… quickly discovering it hasn’t been stirred… you wonder why in the heck is this place still so busy? And made a resolution to go to the other Tim’s although a little out of the way from then on… and a CBC commentary chirps on the radio “stupid is as stupid does…” and you begin to reflect that people are truly stupid… and that corner across from your office would be an excellent place to open a Tim’s… a licences to print money… and best of all… no accountability… not to the staff and certainly not to the customer… just keep revenue at X and send the bank of Wendy’s their cut and all is good… who said only America is the land of opportunity? Now if you can just find a way to pay less taxes… perhaps the government could shift the capital tax into a sort of tea tax or coffee tax.. certainly this has never been attempted before…

  • http://ohryan.ca/ RyanN

    9 Tim Hortons, that's like 1 for ever 2000 residents. By that math, Winnipeg should have 300+ Tim Hortons.

  • nope

    hey i want you to try and do what i do. please do. because you wont be able to. bet you cant. so before you open your rude mouth, close it. we open our coffee when we do because if we dont refil it, we hear you all complain about waiting so shut it :)

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  • Coffee Lover

    What's wrong with you people! You are obviously not ordering correctly. I ALWAYS get exactly what I order. I have learned to order “Large coffee, burnt, in a leaky cup/lid, put anything you like into it, don't bother to stir, and give it to me without a smile”. And for this I always say “Thank You”. (Canadian eh?)

  • Pingback: OHRYAN.CA » Blog Archive » Where’s The Caffeine?

  • curtdawg

    tim hortons is the fucking shit. if you dont like it then youre not a canadian. HOCKEY PARENTS EVERYWHERE CHOOSE TIM HORTONS YEEEEE HAW

  • Shelly Garrow

    We got a tim hortons in our town about a year ago. The coffee sucks!!! And what is it with the owners being pompous assholes?

  • FJW

    Who says Tim was drunk and on pills when he died. He was obviously speeding but there is no mention of drugs or alcohol. Coffee is fresh every 20 minutes. I always found the doughnuts fresh. Maybe the Tim Hortons you go to should be checked out, maybe the management are short cutting to steel the extra buck.

  • Raja

    I'll add my two-cents. I'm from the Greater Toronto Area.

    Although I don't drink coffee or tea, I do agree with your points. But Tim Hortons is not all that bad as it seems and there are two reasons for this.

    (1)The inconvient truth is that it's just conviently located in cities. Let's face it, cities, especially in sprawling neighbourhoods that are built around the automobile love fast-food restaurants and when it comes to “healthy” options, I'd rather have a Tim Horton's Chicken sandwich than anything at Burger King, McDonald's, Pizza Pizza and so on! I know a person can go to other real restaurants but they aren't located around the city. So if someone is in a rush, usually in their cars, a Tim Hortons' is conviently found. And lets face it, humans LIKE convinent things!

    (2)It generally has good bang-for-your-buck deals. Once again, an individual has the option of going to a 'proper restaurant' if they desire better cooked healthy food. However, the issue there is pricing, and the inability for people like me to shove over cash!

  • yekaterinka

    so not true.. i work at a tim hortons and it is efficient and fresh.. i dont know which one you go to.. go to one in OHIO…USA!!

  • PissedOffDude1981

    Dammit! Why have they been acting like they're still Canadian! I feel cheated! Fuck you Tim Hortons!

  • Jeff

    I drink coffee all over the country, Canada and the USA. Tim's is always the best. I make it at home with my Bunn and Tim's coffee. Again, my coffee appreciated by guests who comment on how good it tastes and smells. Yes, smell is important. Aroma. After reading your comments, I put my nose in a tin to see if I was missing something and my coffee wasn't fresh. Well, I smiled because I had a Tim's smell immediately. Just glad it wasn't a can of Nestle or Maxwell House (garbage). I add cream when I have it but also like milk. Usually l take one sugar as well. Enjoy!!

  • Evan

    Tim's has become a huge company that has destroyed all of it's competition. Here in Winnipeg, we witnessed the destruction of; Robins Donuts, Coffee Time, and Country Style. At one time, Robin's was equal to Tim's, but they fell asleep and basically got obliterated.

    Tim's is not the best coffee, but, like McDonald's, they have strong marketing and brand identification. They've also managed to secure great locations in every major city in Canada…not a bad strategy!

    Their enormous success has scared off competitors. The only other major direct competitor is US based, Dunkin Donuts. Even they wouldn't take on Tims's up here…..never mind, they're busy fighting off Tim's down there. From recent reports; Tim's is having trouble converting Americans into Tim Zombies.

    Tim's is what it is. Relatively quick, convenient (because they're everywhere), and…competition is limited or in most cases, non-existent.

    In closing – the best coffee I ever had at an outlet, was at the Tropicana Casino in Vegas at a place called Java Java. The beans were ground right in front of you when you ordered……now that's fresh!

  • bfjaz

    Well, Tom, aren't you a piece of work? Thanks for leaving the employees alone. I'm wouldn't want to read what you had to write if you decided to attack them.
    The people who work at my local Tim Horton's are hard working “women” for the most part, supplementing the family income. And a number of them are retired from very productive lives. One is a former social worker, one a retired financial planner, another a laid off auto worker— and I could go on and on. None of them need to go to the library to complete a GED. These people work hard under very trying circumstances, faulty equipment, chronic understaffing etc. You would be doing them a favor by directing your complaints to the Tim Horton's corporation.
    Perhaps if you took the time to get to know the employees, you would be a little kinder.
    But then you are probably the guy in line in front of me who is impatient, rude, and who would never consider lowering himself to the level of actually looking at the woman making his coffee and realizing that she is a human being worthy of respect, She has a life outside of Tim Horton's and appreciates a sincere “How are you?” just like the rest of us. Try making eye contact and smiling. You might be amazed at the results.

  • Sky

    haha, that is laughable. Not one of the employees at the Tim Horton's I work at was trained. We have no handbook, no job descriptions, and no policy manual. We had to learn as we went and managers say, “oh, buy the way, this is your job too”. Tim Horton's is horrible and I can not wait to get out of the slave labor that that push on us.

  • Sky

    I work at one in Ohio, and it is terrible. So are the other 4 that our owners have. Nothing is effcient and nothing is fresh! The one that the co owner runs needs a shovel to get though the filth on the floor. They never clean anything and use the same pans over and over. They also do not clean out their dishwasher. Tim Horton's is a terrible company and I can not wait to get out. We are treated like slave labor. Everytime we bring something up to management, they cut our hours.

  • yekaterinka

    lol not at the one i worked at… yeah it was like slave labor… but then its much much better than McD!! no grease… just needed to watch what i ate…. started to gain weight haha

  • Mole

    fags

  • edwardford

    why is it that i dont see white canadians working in timhortons in tronto

  • Anon

    TIM HORTONS IS NOT CANADIAN? WTH, Fuck you TIm Hortons and your fucked up food too, trying to make us as fat as the American's…

  • ohryan

    This article is a couple of years old. As of 2009 they are Canadian again (http://en.wikipedia.org/wiki/Tim_Hortons#Repatr…). So that part of my post is no longer relevant.

  • Chris

    Go check out the site http://www.thetdlgroupltd.com and see what this company is all about. A company that operates in this fashion will no longer have my business. I will never spend another dime at Tim Hortons after reading this site. A group of former and current franchisees are gathering to make this story public. They already have the name of the company that operates Tim Hortons and they have another site at http://www.timhortonslies.wordpress.com

  • Grantastic1

    My girlfriend and I are HUGE Tim Horton's fans in Toronto. Been drinking it for years. But one day on a whim, I tried a coffee house called 'Jet Fuel'. LOVED IT !! Then tried 'Bisogno' espresso bar, & later 'Dark Horse' espresso bar. Great also, to varying degrees. One constant ..they ALL DESTROYED Horton's in taste !! Made me wonder …. (1) Why does my girlfriend's stomach get upset when she has Horton's, but NOT with these other 3 supposed stronger coffee places?? ….. (2) Why does left-over coffee from these independent coffee houses smell “OK” the next morning, but left-over Horton's coffee smells like “ASS” ?? I have since concluded that Horton's is NOT “real” coffee in the conventional sense …. it's some sort of cheap synthetic brew. Lord only knows what process they use to make it, it can't be all that healthy. I bet if many hardcore Horton's drinkers tried these little independent coffee houses, they'd realize as I did how inferior Horton's is. My bar is now set VERY HIGH, and Horton's is now a only a last resort when I can't find an indie coffee house.

  • Truthtelller789

    Jeff, despite your claims to drinking coffee all over, I still suspect you need to get out there and try some real coffee, and leave the cream and sugar for the kids.

  • Truthteller789

    wow, the village idiot has spoken

  • Mikë

    Brown spots on the lettuce always makes my day.

  • Sensguy

    I ask for single, single coffee looks like a cup of milk. I wait in line for 15 minutes for this. their doughnuts are old, stale..and I agree that since 2001/02 they really have declined in quality.
    AND….They appear to be oblivious ? It's called MAKING MONEY, so who cares?

  • Izaborniak

    you can drink all the coffee you want but just remember that this corporation got there on the backs of hard earned monies of franchisees who lost everything and had to sign a confidentially agreement so they do not reveal any information to the public about what has really happend to these families. get the truth out about what goes on.

  • Are

    their coffee sucks. Dunkin donuts all the way.

  • guest

    I work at Time Hortons and I agree with some of the stuff. Except they are very strict with throwing out coffee before 20 mins, I do that all the time and it is super fucking annoying but I still have to do it cuz its my job. No the baker bakes things in the back not in the front at least at my store and the ones in my area. There than a few of those things it completely depends on your area because as they do have standards for all stores, they aren't enforced as well as I think they should be at some stores. I also agree with the efficiency, it needs to be completly built from the ground up again because I hate having to take an order and then make the coffee and get the donuts or whatever, and the worst part is that I have to because my manager won;t let anyone help me at my cash, they have to go to the other cash and customers always yell at me and it gets frustrating and I hate that so very much there is no need of it.

  • Guest

    Sky I work at Time Hortons and I agree is definitely isn't the best place but althought the baked stuff is brought in frozen it is all fresh, the only thing I can think of that isn't always fresh is the soups and chili which can be a couple days old. That wouldn't make sense if nothing was fresh, that would mean the employees sit on their asses all day, I highly doubt that, whenever I can't find anything to do my manger gets so mad. If the owner of the stores in my area walked in and saw me doing nothing I'd get fired and I have seen people get fired.

  • Guest

    I don't beleive you, I work at Time Horton's and I have made mistakes but never like that and never repeated.

  • josee

    HI, I totaly agree with this article, im a student and im working at Tim Hortons right now, for a third summer and everyting in this article is absolutely true. Not only that the food has been frozen for a long time, but its often heated in ovens and euqipments not properly cleaned or used. Sometimes soups can sit there for more than 24 hrs. The only thing not mention in this article is how Tim Hortons treat their employees. We only get two unpaid breaks of 15 mins for a 8hrs shift. We have cash management polocies that make our jobs harder and slower, and basicly consider every single employees has a possible thief. We are aslo obligated to not filled ice capps to the top or we can get fired. When we go on breaks and buy food at half price, were not allowed to prepare it ouselves wich slow down the serving of custumers plus were wasting our breaks. The employess work constantly in an atmosphere of stress and tension which is not healthy for us neither for the custumer service. I dont understand that the company dosent realise that. Its probably that they know they established a monopole and they just dont care about their custumer. Well some of us is now writing to the company to fight for our right as a worker and we encourage every unsatisfied custumers to file a complaint to your store or to the head office. Thank you for your support.

    Moncton N-B

  • Missy 62

    I just have a few comments about this article. I do work at Tim Hortons and although I do not agree with some of the management decisions and rules right now if you are going to write an article make sure ALL of your facts are correct. First, we do time our pots, and that is the ONLY way that you would know if it is 20 minutes or more, if you have been in Tim Hortons you know how busy they are. We are not perfect and yes may forget to put the new time on the pot. Actually, at the one I am at the coffee does not have time to age 30 minutes, we are lucky if it lasts 5 minutes. Second, always fresh does NOT mean from scratch. And noone is given the impression that it is from scratch just because it is baked in the oven, if anyone asks we do tell them. Third, Tim Hortons does not have “beans” so I don’t know what you are talking about there. Fourth, I REALLY would like to know which Tim Hortons locations you are talking about, everyone I have worked at or been to there is no issue on the sandwich centre, they always have someone designated to work there for their whole shift. Fifth, I also don’t understand how waiting for your food in a “cafeteria style line” is chaos, like I said earlier if you know Tim Hortons then you know how busy they are. What would you suggest, seeing as you THINK you know all the answers and are obviously a business owner and have a better idea. Sixth, we do NOT make latttes, and honestly, who cares if e are making our own beverages. Normally, there is a buddy system, unless they are understaffed. Seventh, we do not sir the iced caps or iced mochas by hand, We stir coffee, tea iced coffee and things that NEED to be stirred by hand. So, I would suggest that you try and work there for a day and I guarantee you would NOT make it. You seem to think that you can fix that so what are your suggestions? But, like Isaid at the beginning I do not agree with the management practices, and some of the things that are done there. I do enjoy working at Tim Hortons for the most part so yes I do get a little defensive when the wrong facts are stated, but the people who do work there have to deal with a lot and have new rules every day.

    Moncton, NB

  • Missy 62

    Hi Josee. You are absolutely right about the way they treat us. I posted the message after you but I was a little put off by this persons lack of knowledge about the company though. They seem to think that we are robots and perfect, we do make mistakes. Right now our concern is how badly we are being treated. For the most part I think that our customer service is prety good compared to other places, even though the morale has been diminished by management.

  • Stonemagick

    Maybe its the Americans who don’t know how to run a Timmies ;)
    …and yes, that’s its nickname ;)

  • https://me.yahoo.com/a/YI_DdJ8qtZabjlISXKYAedr5WxKs#c6bd6 h77smith

    completely agree. I also drink my coffee unpolluted and Tim’s is undrinkable. and having worked for them 8 years ago, I can tell you it’s not because it sits. it tastes burnt the second it’s brewed.

    you want donuts, fine, whatever. not particularly good (used to be a bakery in town that made chocolate glazed donuts that were actually *good*.. opens our eyes) but it’s sweet junk food

    I’ve had soups and sandwiches and they were OK. those breakfast biscuits are disgusting though. ugh.

    I especially despise the way they’ve monopolized the market in certain areas (including mine, grrr) to the point that no decent coffee shops survive. annoying as h***

  • Morgan

    Hah, that’s true. Never thought about that before.. Hmm..

  • http://www.wentworthbythesea.net/ Jg Wentworth Complaints

    What will happen with loan deposit?
    Basically I considered taking out a loan via two companies to pay for my new vehicle. I was told I had been accepted and only needed to pay a 50 deposit for one and 79 for the other, so I paid and later was told for some reason they could not give me alone happened with both companies one after another. So I requested a refund on deposit and put in writting, a month later nothing given or no response… So I phoned to be told I was not on there system?! I then took this further to the financial ombudsmen service who filled a complaint, they have 8 weeks to respond and a month has passed with still no deposit paid back or response, my question is what will happen if they don’t pay after the 8 weeks? Loan companies are wentworth loans and no worries loans. Thanks for advice

  • http://www.aboutcoffees.com/ K Cups

    All you could come up with is 5??? Tim Horton’s does suck bad. I can’t believe there are comments defending them.

    They still don’t even take debit.

  • Dan_d_120

    i live in Vanderhoof BC and commute to prince george(one hour away). I purchase a large double double 3 times a day. the service is excellent in these stores. always service with a smile coffee is always fresh. but what big companies arent american now adays? every company is run by americans so what does it matter?

  • cute_mewmew

    WOW. best comment yet. I started working at timmy’s a few months ago. The only people that complain are the people that get their own orders wrong. DING DONG! hello, dont ask for something, pay for it, have us make it and give it to you, then say I didnt ask for this. Look its right there on the monitor: exactly what you ordered, and what i read back to you before you payed. because i started hating my job, i went onto google and typed in tim hortons sucks. I read this article and man, i couldnt agree with you LESS. right now as i type this, i realize the reason i hate working at timhortons is the customers like the person who wrote this article. THANKS TO Missy 62 for stating the real facts. and to the idiot who wrote this article: buddy smarten up, if you’re dumb enough to write an article, so detailed and with so many facts about tim hortons, then you must actually like it alot. if i hated a resturant as much as you say you do, then i’d just leave it instead of spending hours looking up what its all about on wikipedia. huh, i guess you still live in your moms basement to. eh? :)

    Oromocto, NB

  • Cassiecaleb

    hahahaha you idiot.
    just because someone works at a fast food restaurant does not make them stupid nor does it mean that they did not finish high school .. get a life

  • Rhejh

    Tim Horton’s coffee is terrible and the doughtnuts are tasteless. You might as well eat sugar.

  • Magoo

    I purchased a Timmie mug so I wouldn’t have to waste a cup everytime I go. The first time I take the mug in, the cashier filled up a standard cup and then filled up the mug. Stay Green Timmie!

  • Anonymous

    This is absolutely incredible.

  • http://twitter.com/rkneufeld Ryan Neufeld

    Over the last year or two I’ve become a bit of a coffee geek. I usually refer to the double-double (which is all I can bear) as “candied coffee”. One time I tried it black; lets just say that coffee went promptly in the trash.

  • newworldOrdER

    tim horton’s donuts are FUC*ing disgustings! and it’s worsening now when you think it wasn’t possible they’re reaching new levels: they are gonna make us pay each time we use interac! it’s freakin unbelievable! assholes! we are already giving you our money by buying your F*ckIn sh*t disgusting crappy donuts. they don’t event put cream in their cream donuts, it’s an artificial sh*t in their donuts.

    well. i guess they just plain sucks hard. cheers!

  • Nope

    Obviously you people who take the time to research Tim Hortons this thoroughly don’t have real freaking jobs and have too much time on your hands. For the record before you jump to conclusions, NO, I DO NOT DRINK THE STUFF!! I still think you should find a job and stop patronizing the business community. You can preach all you want about whether or not it is Canadian. Take a good look at everything you buy, eat and drink and tell me everything is Canadian. Stop being hippocrits. Nobody is putting a gun to your head to make you stop at Tim Hortons and we all make our own choices.

  • Anonymous

    This is the most hilarious comment to date! Thanks.

    Have you considered that writing this blog may be part of my job?

  • bfjaz

    Samantha, you’ve got to be kidding! I just quit Timmies. Their training sucks double double. People work 3 months and then are scheduled for night shifts which involves cleaning the restaurant and bakery. No training involved. Lots of things are not properly cleaned and sanitized. I worked there and because of that, I do not eat their food or drink anything they put that dirty spoon into. I guess it depends on location, but from what I read on line most are the same when it comes to lack of training.

  • Cody10 1

    I actually work at the Owen Sound Tim Hortons and all this is so true. keep it up :)

  • Jeremy

    The fact that an actual Tim Horton’s employee would write that “Tim Hortons does not have ‘beans’ so I don’t know what you are talking about there” tells you everything you need to know about their dedication to good coffee.

  • John_houk

    I worked for Tim Horton’s for over fifteen years in Columbus Ohio, building new stores. The food is all mass produced in a canadian warehouse and is shipped to each store frozen solid! It’s discraceful. This chain has gone down hill since Wendy’s spun them off in the late ’90’s. JH

  • slimsilver

    I too only drink my coffee black and tim’s coffee is the worst to date i have had.
    I will not pay for there cheap coffee and would rather drink puddle water if given one and there food is disgusting as well.
    Keep up the good work in your blog about tim’s they are one of the worst employers in Canada.

  • Mercykill

    I used to work at a Tim Hortons here in the US and let me tell you something, we never changed out the coffee every 20 minutes, it was more like when ever we felt like it unless we had an ‘always fresh’ inspection! Even then we would write the wrong times on the coffee pots just to make the man doing the inspection to think that we were folloing the rules! Tim Hortons is a horriable company to work for! They treat their employees like shit! We were highly understaffed and the staff we did have was nothing but dumbass teenage hormonally imbalanced girls. I worked all 3 shifts during my 8 month stay at Tim Hortons. The management was a joke and so was the owner. He was a cheapass fink who never gave people fulltime hours. You are worked to the bone and whatever you do do is never good enough. Oftentimes my bosses would show up to work drunk or hungover. I’m not saying all Timmies are like this but from what I gather from other responces I’m not far off. The layout of the store and it’s functionality is a joke! We were one of the stores in the US to get the new store layout and it was an utter nightmare! Corporate was always coming in and rebuilding certain aspects of the store to try and fix the flow problems, but everytime they did we had to either shut down or close early which always resulted in pissing our customers off. Plus we always had to work around the construction crew and explain to our customers over and over again why we were closed and working out of a goddamned trailer the size of a closet. Tim Hortons is very much in need of an overhaul! As far as the fresh baked goods, everything came in either cold or frozen and we warmed it up and then dressed it up. Bread, donuts,bagels, and danishes were all premake somewhere else and shipped to us. It is hardly fresh! It’s all frozen cardboard and the only reason anything tastes good at Tim Hortons is that everything is loaded with sugar! Even their plain Black coffee has 9grams of naturally occurring sugar per 8oz serving! I made donuts on 3rd shift I also worked morning and evening shifts! So if you want fresh food than don’t get it at Tim Hortons you won’t find it there. I will admit the whole time I was there I ate the shit out of the food. I will say this much no matter where you work you will eventually eat the food that they have. One last thing I must mention, I have worked in the food service industry for 10 years and I have never worked for a more disorganized and slave driving company like Tim Hortons!!!!!! They pay you shit and only give you like 16 hours a week! Plus if you make a mistake they cut your hours! The guy I worked for treated his employees like shit! And he was just a fat assed bald motherfucking canuk! Screw canuks and their self rightous donut weed smoking dumbasses! If ya all don’t want that stereotype than don’t come to the US and send dumbass slave driving asses to work here to open up Tim Hortons! I hope Mcdonalds runs you out of business! At least they have done something right! Over 99 billion served bitches!

  • mezz

    i use to work there, and trust me, i saw people coming there because its only a canadian symbol and they want a show they are part of this country so they will buy coffe and donuts, the cup are not recyclable.my team is composed from teanager who dont give a dam care . and customer are so hard to serve. thats why i quit, this the worst job i ever had, and in the top i was paid la shiity.

  • Jamie

    This is a little old… as much as I hate Timmy’s coffee, it is a Publicly Traded Canadian Corporation now… just so you know.

  • Anonymous

    Yes. As you can see by the timestamp it is over 2 years old. A lot of the other points still apply though.

  • Jayvbee

    Yes I have to agree with you, but you failed to mention how terrible thier doughnuts are. They are just loaded with pure white sugar and are so sweet they make you sick. I don’t know how so many canadians fall for thier patriotic styled commercials where they use hockey as thier way into peoples hearts. I live in rural ontario and I’m sick of seeing thier cups in the ditches along the roads. Trying to show that they are an integral part of canadian life makes me sick. I guess I’m just not a patriotic canadian then.

  • Anonymous

    You’re right. I wrote this post over 2 years ago and I really think their donuts have gone down hill considerably since then.

  • Ht54sw

    Tim Hortons gives free wifi but intercepts what you view and decides for you the
    content they allow. When only I will see and read what is on my puter what the hell
    is the difference to them? I guess nothing IS free.

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  • Avhar

    amen, “timmy’s” products are crap – too bad so many Cndns do not know what coffee really tastes like

  • Fading-dream

    This is all completely true. I currently work at Tim Hortons, as a baker, and can vouche for all of this. In fact, Always Fresh is the biggest lie there is. We actually get in trouble for throwing out old coffee at our store. Then, when there is an “Always Fresh” (A review on how fresh the items are) we are told to put fake labels on everything. It’s rediculous. If I was still a front employee, I would have quit for I feel wrong lying to customers. I hope they get sued for old coffee because it is clearly a lie. The donuts are pre-cooked and not fresh, and you also can not throw those out. I do most of the time, but then they just say make less. To make them happy, you have to sell every donut you make. And at my store, they are so happy they have cut back on labor costs… Well, that means that for many evenings, there are only TWO employees running everything (minus baking). I am many times called out front and then get in trouble for not finishing everything in the back. I also had to threaten to leave to get a raise, even though I am a really good employee (they’ve told me this). Maybe some restaurants are good, but not mine…

  • http://twitter.com/grahamfluet Graham Fluet

    You DO realize Wendy’s was forced to spin off Tim Hortons because it was more successful than their business, right?

  • patrick murphy

    Must be one of those starsuck fans, that is the worst coffee I have ever tasted. Must have something against Canadians, mabey a little jealous it was first in Canada. We do make better products here in Canada than u.s. He would not know a good cup of coffee if his life depended on it. I hope this is the only thing that your critical of, but I have my doubts about that one.

  • sara

    Hey josee I agree with you and missy this job sucks it has no benefits except for getting their frozen food for half off and maybe a free drink. The owners of the Tim Hortons I work at our horrible they don’t pay us enough and give only some people raises, its not right. As well I wasn’t there but supposably the owner of our Tim Hortons came in on a Saturday (busiest day) and I guess some guy went to the bathroom and left a bit of a mess this is what our owner did. He told all the guests waiting in line to order food that he needs to speak to his staff for a minute, he pulled everyone to the back except 2 people on drive thru and got mad at everyone because the bathroom was dirty just cause he walked in after this guy went to the bathroom. And he told everyone working that if it happens again no one gets profit share! BECAUSE OF THE BATHROOM! And he NEVER comes in the store hes just a little rich business man ex hockey player rackin in the money and he tells us we get no profit share! URG I hate him It sucks working for these douches!!

  • Evilwoot

    Hi There!
    I currently work at a small Tim Horton’s in Ontario, Canada, and I Can both agree and disagree with a lot of what has been said, though I am in no way implying that your opinion is wrong, as no opinion is wrong. I have only worked there for 2 months, and was hired on for the night shift. In terms of the food being “Always Fresh”, it would depend on your definition of the phrase (which I know, I am already not making my point sound very valid). Any baked product is indeed baked in another location, and we more or less heat it up, or complete the baking process. By “Always Fresh” I believe they are really saying, “We won’t have these baked items out for more than 12 hours (or less depending on the product), after they have come out of OUR ovens”. I completely agree that the service could be made much more efficient, but that also is dependent on the particular store owner, and whether or not he/she wants to spend the money, and re-format and upgrade the store every few years, as Tim Horton’s Head Office implies. I for one can snap about the fact I need take orders, do the cash, make coffee, and make any sandwich/bagel order, all on my own between the hours of 5-6:30, since the management there doesn’t want to bother paying someone for an extra hour of work to make service more efficient. As for the time on the pots, we try our best but at slow times, the coffee very well may be 30 minutes old, as opposed to 20. As a heavy consumer of their coffee while I work there, I don’t honestly see a difference. I’ve even left a pot (off to the side mind you), for an hour and noticed no difference, and I drink my coffee black as well. Everything else I would have to say, Missy 62 already did for me.

    Ya, Tim Horton’s can suck, Working there and being a consumer, but does McDonald’s not suck from time to time as well. (Not picking on McDonald’s, Junior Chicken’s Rock!)

  • Farah

    YES! This article is awesome! I am Canadian an totally agree that Tim Hortons sucks. Just by looking at their food you can tell that its not fresh! I don’t get how or why people can purchase any food or beverage from there. And they should seriously change their saying “Always Fresh” since it does not portray in any way what they are!

    Thanks for writing this article!

  • Anonymous

    I don’t know how many exceptions there are to this rule, but I find that Tim Hortons means waiting in line for a half hour for a 30% chance they might get my order right!

    I mean… tea and a muffin. Is that hard? Very – sometimes I get green tea in a bag when I ask for steeped. Sometimes I get the wrong number of muffins. Sometimes the wrong kind. I’ve had them ask me straight-faced if I wanted to buy a breakfast sandwich for full price with no egg… The one thing they have going for them is that it’s cheap, but mediocre products with crap service and ridiculous waits. It’s just not worth it.

  • Grady

    They use coffee grinds in a vacuum seal package bud, and like Missy said, we only stir coffee/tea by hand. For the rest, we have a mixer, which blends the drink together.

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  • Ilene_s

    You lost all credibility when you said starbucks coffee is terrible and implying Tims serves good coffee. You could put almost any coffee bar – which means no coffee & donut shops – in the place of starbucks, Tims still serves one of the most watered down cups of coffee, using poor quality beans to start with. I feel sorry for your taste buds, must be shot to hell.

  • Barry P

    I only have one word to describe you: moron.

    If the author didn’t do his research, then you’d be bashing his lack of data to support his comments wouldn’t you? Hahaha. I know people like you, there’s no arguing with you because you’ll always spin the situation to your favour.

    It’s true, a small minority of customers are idiots. But the large majority of Tims workers are even worse. There’s a reason why you’re working there and not at a job that takes more skill and ability.

    I once ordered a dozen cookies, and had to point to the cookies for the worker to pick out despite repeating myself slowly which cookies I wanted. And then he went on to put them in the dozen donuts box LOL. Like I said, morons.

  • D Jahelka

    stumbled upon this site by accident and am always amazed at how much time people have on their hands to even bother writing this, let alone replying…and no, the irony is not lost on me. Who cares what kind of coffee you prefer if it is to your taste?? I like butter and salt on my rice and nothing else. Does that make me a bad Canadian??

    Consider yourself lucky that you can afford to buy coffee in whatever form that may be and enjoy it. Some people in this world can’t afford to feed themselves or their children. What’s more important and where would your time be better spent??

  • Fudgemonkey

    I agree. As a Black coffee drinker I find Tim’s Brew undrinkable.

  • Yuchy coffee

    With the new price increase at Tim Hortons, I paid $1.30 for a smal cup/black/with sugar. At that price I can make a far better tasting cup at home, for less costs. I find their coffee terrible tasting, but seeing I was away from home and at a hospital, I wanted an early morning hot drink, and against my better judgement, I broke down and bought one. That was early this morning, and I still can’t get that ugly old coffee taste out of my mouth this evening. Next time, I’ll have my great tasting home brew along with me in a thermos the next time I’m at the hospital. (My girlfriend is having chemo treatments monthly, and I have to remain at the hospital for 8 hours while she has that treatment)
    For the price, it’s the worse coffee to drink, and their donuts are about the same, and far too small for the price.

  • Shughes29

    you have an opinion and obvoius only 16 people on the world wide web aggree with you cause you full of shit!! and dont know what your talking about. And it is now again a CANADIAN company

  • Shughes29

    Tim Hortons is dedicated to coffee. seach out and read some articles on what they have done for coffe growers. They buy coffee beans and roast ,blend and prcoess the coffee in their own plants.

  • Anonymous

    This initiative (or PR-spin) post-dates this blog post, which is close to 3 years old at this point.

  • brain Damage

    Most of what you say is true, and I agree with you. I Unfortunately have to work there while putting myself through university. I’m not sure what kind of Tim hortons you visit, but we have someone who does soup and sandwich, the counter people are JUST that.. they give you the coffee and your doughnut. I can’t stand Tim Hortons, the only thing I ever get there is a green tea, and thats only because it’s free…. and we barely get anything free. I hope Canadians don’t feel it’s their duty to go to Tim hortons, thats sad. It’s disgusting it’s not “Always fresh” and even more disgusting it’s not even Canadian owned anymore… I’d hope most people realized that.

  • Times Up

    You should work on your spelling, you spell like an American.

  • Sweet_misery

    Yes actually several of them do… I can’t believe you just made a comment about that….perhaps YOU should also get your facts straight.

  • Carbondating14

    You sound like one of those arrogant, condescending people who treat all retail workers like crap becuase you think you’re better than them. I reckon that I’d enjoy punching you in the face.

  • TimmiesWorker

    Starbucks is over priced, I’m sorry but, Im not paying 3-4$ for a coffee…

  • TimmiesWorker

    HaHahaHa Barry, I work there because I cannot work anywhere else, School is Expensive, I have Mental Issues, and this is the only job that has worked for me thus far. IF I COULD work somewhere where it was more stressful, im sure I could easily do that, but considering my Mental illness’ prohibit me from working in a stressful/full time position. Maybe you should shut your mouth because you sound like a righteous piece of filth. You are not better than Tim Horton Workers. Its a great place to work, aside from a few management/co-worker Issues. I Love my Customers and they Love me.

  • Anonymous

    I’m not a Starbucks fanboy, but I think your facts are a little off. A Starbucks coffee costs somewhere around $1.25 – $2.75 depending on size.

  • Vsnaith Barn

    Has anyone else had paper cups that not only turn black inside and then outside and that turn to mush before getting 4 blocks? If there is enough left to drink even 4 sugars did not make it drinkable.

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  • http://pulse.yahoo.com/_ZFBEN2VPHZBXDAWVJN2RMPQARA James Mckenna

    I don’t go there, as I consider donuts to be pretty disgusting and I don’t like substandard coffee overrun by sugar.

    The main target for my loathing is the entire fabrication of an identity they work so hard at. Their advertisements, most notably their television commercials, are embarrassingly bad. Their tedious attempt to portray some kind of wholeseome Canadian customer profile is laughable.
    How about the dweeb couple who phone up their friend to tell her about a new offering at Hortons? The real killer is that when they phone her, it turns out she is four or 5 tables a way and enjoying the new sugar-laden, diabetes-contributing confection already!
    Isn’t that a kneeslapper? Actually no, but it is creepy.
    Scary people. I am happy they do not exist, at least not in my world. I would be very afraid for the great country Canada should this be type of people who line up like sheep for lousy stuff.

  • Guest

    for someone who hates tim’s you sure seem to spend a lot of time there.

  • Greysurfer

    This is all I know for sure:
     
    1.  That a few years ago I really liked the taste of Timmy’s double double and would buy one every day.
    2.  Now I am lucky if every fourth double double tastes like it used to.  The other three are just gross no better than gas station coffee.
    3.  M.D.’s coffee double double is just as good and the quality is consistant.
    4.  7-eleven coffee may not be the best but at least I can add another creamer or suger to compensate if needed to suit my taste while I am in there.
    5.  And ya the Timmy cup lids suck splashing coffee all over everytime I hit a bump in the road.
     
    Conclusion:  I used to love it now not so much

  • Guest

    I completely agree with your analysis. My family no longer visits any Tims locations. Their coffee used to be bearable but in the last year or so something has changed. I compare it to steeped dirt because thats what it taste like. I go to McDonalds now much much better coffee.

  • http://twitter.com/petedako Pete Dako

    Hmm… to each their own I guess… i stopped reading your “hate-rant” after #1 because i LOVE Tim Hortons coffee a lot and i usually do drink it black… though once in awhile i put a little shot of maple syrup in it. I buy the coffee at the grocery, usually but sometimes from the chain itself… but I brew it at home in a Bunn – Tim Horton Home Coffee Maker… i also liked Tim Horton himself who played defence for the Leafs. 

  • Kansas1962

    The recent promotion of offering now only 10 timbits for $1.99 (when you got 20 for the same price  last season) was the last straw for me. After 30+ years of daily patronage, most often 3-4 trips per day I’ve called it quits. First they got rid of the pies & cakes, then they went for thawed donuts over fresh………McDonalds now has a decent coffee IMO and the quality is consitent at the very least. Best of all the prices aren’t downright offensive & the cups don’t leak 

  • Goodolbrad

    Timmy’s isn’t trying to be Starbucks, which is why you can get a coffee for under 2 bucks.

  • Wamcq

    Can’t believe you didn’t mention that you cannot add your own cream and sugar. This to me is an unforgivable flaw in their business model.  

  • jane

    I agree with you…why pay the outragous prices for Tim Horton coffee..my own coffee is 10000pecent better!!!

  • Stef St-laurent

    Lachute Tim Hortons is nothing but a Bikers hang out, so much for the nice family get together…
    Tim you suck…

  • Misogynist

    Tim’s is also a terrible place to work. An employee of TIm’s in Napanee, by mistake, gave 2 girls larges rather than the regular size coffee they requested. Realizing this mistake he reported this to his supervisor and paid the difference himself. No problem… except the next day the owner fired the employee for this very act. So the moral of this story: honesty don’t pay in Tim’s. They can’t keep their staff because of the mentality of the franchise owners. No wonder when you go in your served by people who can’t figure out what’s going on. They’re all in training. 

  • Peter

    Tim’s is also now VERY EXPENSIVE.

    My wife and I go in a buy 2 coffees and 2 muffins… total just over $6

    Go across the road to McDonalds and order the EXACT same thing…. just over $3, AND at McDonalds you get better muffins, better coffee and you can go back for a second coffee for no extra charge. 

  • Fatass

    As for the comment about the cups not being recyclable…
     
    They are accepted in the paper recycling bin in more cities than you know, like around Hamilton (birthplace of Tim Hortons.)
     
    I make the timmies cup (my job) and the cups aren’t wax lined (hot coffee would melt wax, although wax is used for cold beverage cups)… but they are lined with a thin coat of plastic called poly. This coat of plastic is ESSENTIAL or else the hot coffee would completely soak and demolish the cup into a pile of mush within minutes.  Even the smallest defect can cause cup failure and we do our best to prevent these defects. Considering the amount of cups we make in a day (alot, probably more than you think) there are bound to be a few leakers getting through. That’s only to be expected.
     
    But I digress… as far as the recycling topic is concerned I might as well bring up compostable cups too. We’ve tried making them and they dont work very well for coffee.

  • Mtimss

    actually i have worked there for three years and you most certainly can request your cream & sugar on the side. a lot of people on here really love to assume. its a fast food coffee joint. its not supposed to be some insane coffee pub in italy. it is what it is, and because of the type of buisness it is all the franchise owners want is the money and they can’t keep employee’s at all. we get treated like shit by customers all day, get minipulated by our managment, made to feel stupid by our co workers, and u act like its the end of the world because after our 8 hour day we acidentally put one too many sugars in your coffee. People need to get a grip, it is what it is, like any place some will like it, others won’t. to each their own. live your life and worry about yourself :)

  • nwguy

    Okay, so this is old, but as of the date of this post (2008), “fact” #3 is flat-out wrong: Tim Horton’s was owned by a merger of Wendy’s and TDL from 1995 to 2006, but by the end of 2006, Tim Horton’s was independent and publicly traded under it’s own symbol. So, two years prior to this article being written, Tim Horton’s was not American owned.

    Tim Horton’s cups (like all wax covered cups) are now recyclable in Calgary, but that’s a recent development (in the last couple of years).

    I definitely agree their coffee isn’t great unless you load it up with cream and sugar. I prefer McDonald’s coffee to Tim’s.

    As for the “not fresh”, it depends on what you mean by “fresh”. Technically, at most locations it is “fresh” in that the final baking occurs on-site. But it could be argued that finishing the cooking process isn’t “fresh”. It is definitely an “interpretation” thing.

  • Anonymous

    Wikipedia disagrees with your interpretation of Tim Horton’s ownership structure: http://en.wikipedia.org/wiki/Tim_Hortons#Regaining_independence
    15 – 18% was IPO’d in 2006 and at that time the company was still incorporated in Delaware. 

    It was not until September 28, 2009 that the company was fully Canadian (ie. after this post was written).  

    Re: fresh. I suppose it’s open to some level of interpretation. But generally, according to the dictionary, fresh means “Recently made or obtained; not canned, frozen, or otherwise preserved”: https://www.google.com/search?q=define%3A+fresh#hl=en&q=fresh&tbs=dfn:1&fp=1 and I feel like this is what most people think of when they see “always fresh”. Also, I haven’t stopped going to Tim Hortons since writing this post (there’s no real donut competition around here) and I’ve noticed that the quality of their pastries has continued to decline in the 3 years since I posted this article. It’s really quite sad.

  • Attitude_31

    You’re an absolute idiot, I currently work at Tim Hortons and I hate to break it you, but working in a fast food establishment does not necessarily mean you didn’t complete high school or are a wash out! Give the students credit, for a lot of them it’s their first job and it’s funding their education. Not to mention, I work with people who have already had successful careers and are working there for semi-retirement. Also, to the people who may not have excelled in school and didn’t graduate at least them credit for not living off the country’s social services. As for me I am a young adult working at Tim Hortons to help fund my education, as I’m currently in medical school working on my phD, I guess I must be stupid?! Give the people some credit, because I hate to break it to you, but you’d be surprised how many people that work there that are or will be more successful than you!

  • Dcwilli

    There seems to be such a bias against Tim Hortons in this page. The first part of this page really irks me. What about the contributions to summer camp programs? What about sponsorship programs towards hockey? Criticism for the sake of criticism does not appeal to me. I would rather see constructive comments rather than this drivil

  • Anonymous

    Thanks for your feedback. 

    Unfortunately Tim Hortons’ corporate contributions have little bearing on the quality of their food and service. 
    I suppose I’m glad that they’re Timbits sports program paid for my son’s soccer jersey and I’m sure their camps are good. But it’s sort of out of scope of the discussion raised in this post. 

  • Flavour Country

    Finally, a Canadian that has a similar belief as me. Their coffee is unbelievably terrible. It baffles me daily when people get so excited for their Timmy’s run. And their donuts, baking and food sucks too. The whole Tim’s thing is just bazaar to me.

  • Flavour Country

    You’re an idiot. Plain and simple.

  • hodg

    After living abroad for 2 years I came home and tasted the reality of Tim Horton’s coffee it was horrible! I was suprised to find that not drinking there coffee constantly put me in confrontation with timi die hards.  People treat you like your either stuck up or un Canadian just for not drinking a coffee.  To me Tim Hortons is not just bad coffee its a bad image of what people believe is being patriotic and canadian and is actually quiet the opposite.

  • Anonymous

    I don’t mind being called stuck up. It’s the patriotism surrounding this brand that really gets to me. 

  • Garthjoe

    i dont drink timmies much anymore…i was tired of the stomach aches

  • Bob

    this person has no idea what he or she is talking about!!!!!!!!!

  • Seancarleton
  • Lunchtruck Guy

    Tim Horton’s also has the most emasculating commercials on TV…. are the men on these commercials for real???  They seem more like the horrible mutant result of some deranged esterogen experimentation

  • Mdac60

    Well you can all say what you want, but I just love Tim’s coffee and the food they serve.  I buy their product on a daily basis – so as I say, “each to your own”
    If you don’t like their coffee or food, then don’t go and quit knocking them down.   JUST DON’T GO THERE BUT LEAVE THE OTHER WHO ENJOY IT ALONE.

  • Ken

    I cannot argue with what you have wrote. Its much the way it is. The only reason i go through a Tim’s Horton’s drive thru is because of convenience and there are not a lot (if any) drive thru coffee shops in my area. As a contractor that has busy schedule (like most of us have) I am always driving buy a Tim’s and that is the main reason I drink their coffee. I much prefer the Just us Coffee which is a Canadian Company close to where I live who practice Fair Trade.  http://www.justuscoffee.com/locations/grand-pre-coffeehouse
    The only time I get something fresh from Tim’s such as Boston Cream is when I get lucky. Most of the time they have been sitting there with flies crawling over them. That being said I am on my way there now to get a cup of that terrible coffee and a Boston Cram Doughnut that a fly crapped on. YUMMY!

  • Djd372

    I agree 100% with everything you say about Tim Horton’s.
    The coffee is horrid, and service is terrible. I like cream & sugar, & hate the way they do it for you- it should be like Starbuck’s where you add your own. Although Dunkin Donuts is far lower quality than Starbuck’s, at least they make it taste good. Tim Horton’s is either not light or sweet enough, or disgustingly light & sweet. Absolutely horrible in all ways, I find myself patronizing TH in my area due to lack if choices.

  • Bach211685

    They don’t take visa. Does anybody know why?

  • ohryan

    I imagine they have an exclusive deal with Mastercard in exchange for lower transaction fees.

  • http://twitter.com/bbs168 bbs168

    yeah bud, just like those cheap packages of coffee you get in your hotel room. No wonder it tastes like crap.

  • http://twitter.com/bbs168 bbs168

    Definition of “Fresh” from oxford dictionary. Idiot.

    fresh

    Pronunciation: /frɛʃ/
    adjective
    1not previously known or used; new or different:
    the court had heard fresh evidence
    recently created or experienced and not faded or impaired:
    the memory was still fresh in their minds
    (of a person) attractively youthful and unspoilt:
    a fresh young girl
    2(of food) recently made or obtained; not tinned, frozen, or otherwise preserved:
    fresh fruit

  • http://twitter.com/bbs168 bbs168

    couldn’t have said it better.

  • Dsfargeg

    *bizarre.

    Bazaar is a market lol

  • jazzybest

     the coffee is shit and they treat their employees terrible.

  • Scarpenter2

    Hate their coffee,gives me terrible heartburn.Donuts suck now too,have made them smaller and are definitely not fresh !!!!!!!!!

  • jmuofa

    Used to hit timmies everyday… and now it’s mcdonalds. From the free refills, larger sizes, attractive new layouts of there stores, free wifi, and the addition to add a muffin for 49 cents… timmies is out of the picture.

    I used to work for them and i noticed the decling quality. The horrible layout of the store, the “20” minute fresh policy (joke in night shifts), poor delgation of labour (10 staff and still massive line ups), the processed taste of “always fresh goods”.. it’s just a no go.

    There coffee, is awful. I just can’t support them anymore. I would rather by into a global corpration then be asualted by this “canadian” coropration. Mcdonalds, better when your poor. If your wanting a good quality cup of joe, hit your local coffee shop for some higher quality beverages.. Good earth (regional- western canadian) and other indpendent shops just put both of theses options in the dust.

  • guest

    It’s time to take the gloves off regarding this supposedly Canadian
    institution. Some may say it’s not relevant that Tim Horton’s was sold
    to the American (Wendy’s) corporation decades ago, but it is relevant to
    complain that this famous “coffee shop” is selling fake (instant)
    espresso coffee in all it’s premium coffee drinks. In a move that most
    people would  expect from a fast food outlet like McDonald’s, Tim
    Horton’s is using an instant powdered concentrate in it’s espresso based
    drinks. The shiny new machines that dispense this foul tasting ooze are
    made to look like high tech espresso makers, yet no high pressure steam
    is being forced through coffee (fresh ground or otherwise), which is
    the only method that can and should be called “espresso’. Rather, an
    instant powder concentrate is mixed with hot water to render a poor
    simulation. One
    can only guess as to the added substance that produces a mock “crema”
    floating on the top of the cup. Ironically, McDonald’s is serving actual
    espresso, made from fresh ground beans. I encourage the CBC to
    enlighten Canadians as to what they actually are served when ordering an
    espresso based drink at Tim Horton’s. 

  • guest

    It’s time to take the gloves off regarding this supposedly Canadian
    institution. Some may say it’s not relevant that Tim Horton’s was sold
    to the American (Wendy’s) corporation decades ago, but it is relevant to
    complain that this famous “coffee shop” is selling fake (instant)
    espresso coffee in all it’s premium coffee drinks. In a move that most
    people would  expect from a fast food outlet like McDonald’s, Tim
    Horton’s is using an instant powdered concentrate in it’s espresso based
    drinks. The shiny new machines that dispense this foul tasting ooze are
    made to look like high tech espresso makers, yet no high pressure steam
    is being forced through coffee (fresh ground or otherwise), which is
    the only method that can and should be called “espresso’. Rather, an
    instant powder concentrate is mixed with hot water to render a poor
    simulation. One
    can only guess as to the added substance that produces a mock “crema”
    floating on the top of the cup. Ironically, McDonald’s is serving actual
    espresso, made from fresh ground beans. Tim Hortons can serve whatever fake drinks they wish, only they should not be allowed to call it espresso.

  • Mr Frugal

    Wow. You’ve got it spot on. I drink black no sugar, and Tim Hortons coffee is like battery acid. My theory is, now that McDonalds coffee is actually improved, the fifth-rate coffee producers are now selling their crap to Tim Hortons at a discount.
       I live along the 401 corridor in Ontario, and a few, (but not all), of the new onRoute service centres now have Starbucks locations. What a blessing on a road trip! Real, palatable coffee! I am in no way, shape or form, a Starbucks fanboy, and, in fact, I purposely refused to patronise their shops for a long, long time. (I hated the “Starbuck-Speak”. On the rare occasion that I did buy from them I refused to say ‘Grande’.  WTF is that all about? “No, I want a LARGE”.
     However, Starbucks coffee compared to Tims is like comparing Chimay to Bud Light Lime.

    Tim Horton’s food: Tim Horton’s should be charged a corporate public health tax for all the strain they are putting on our medical system.
    Normally, I would seek out a ‘healthier’ option for lunch, but  rural Eastern Ontario is somewhat lacking in such options.  I made the mistake of ordering a bowl of soup at Tim’s, and the salt almost gave me instant hypertension. It was unbelievably bad to the point were I couldn’t finish it.
      

  • Miles Long

    Tim Hortons, sucks the sweat from a dead mans balls.

  • Anti-Horton’s

    In addition to your excellent research, the staffing/service at any given Tim Horton’s is of “low-rent” in quality( basically white trash) as are the majority of it’s clientele! As a fellow Canadian I have to say what an embarassment this franchise is to Canada’s usual high standards.  I would choose Starbucks, 10 fold over Hortons!  This says alot, considering most American chains are at par with Hortons in terms of skid like environments.  Starbucks provides a cleaner more intellectual environment plus, it is clear that the majority of staffing at any given location reflects this mentallity as well.  Hence they attract a post secondary clientele.

  • Yoursanidiot

    Your an idiot

  • Dontfuckwithme

    Well done you! I should point out that people who work at Tim Horrible generally don’t care because (a) they apparently are treated like crap by management and (b) it’s just a McJob that will go nowhere and, (c) it’s mostly lazy people who can’t find work anywhere else. I got a call from Tim’s Head Office after I sent an e-mail through their corporate website (don’t go through telltimhortons.com – you will NEVER hear back) about an experience I had. I asked for 2 sugar and half cream and got 5 cream 3 sugar. I asked the girl WTF this is and if she didn’t look at her computer screen and gave me attitude. “Do you want me to fix it? There’s a line up behind you.” And I said, that’s funny, I was the only car in the line up when I ordered and if you got my order right to begin with, we wouldn’t be talking about it. A chimp could put two simple ingredients into a cup of coffee better than a paid employee at a Tim’s drive thru. They always pick the stupidest people to work at the drive thru.

  • doughboy

    since switching to prefab donuts, tims is a far cry from what it was decades ago. the walnut crunch for example, is half the size it used to be, maybe even smaller, and it is almost completely soaked through to the center with grease. also there are no more large chunks of fresh walnut, just the odd crumb or two.

    crullers used to cost more than all the other donuts, not sure if they still do. they used to be a delicacy, they had such a delicate and refined flavour and texture. now, just like the walnut crunch and the others, it is mostly grease and the flavour and texture that once made them great is lost behind a wall of fat.

    i think tim hortons figures that saturating them with monumental amounts of grease will aid in preserving them on route to their destination, as well it allows them to make the donuts much smaller while retaining or even upping the calories and save money on ingredients and storage/shipping space.

    if you go to tims looking for quality donuts, i’m afraid that ship sailed over a decade ago when they made the unfortunate switch. at least there are those of us who can still enjoy memories of good tims donuts…

  • Yiazmat

    I agree.. But I would like you to know that Timmies is not a fast food restaurant people just misunderstand and take it for one. It’s a restaurant hence slower than fast food

  • Kate

     I work at tims, and this is what we are supposed to do, but I always just fill it straight into he mug. And you know what we have to do with that standard cup after? We RINSE IT OUT AND USE IT FOR SOMEONE ELSES ORDER!!! DISGUSTING!! I can’t wait to leave this vile workplace!

  • Mrl

    the coffe is very bad but the food is better than Mcdonalds. Mcdonalds coffee though is way better than tims

  • Amadeus38

    I agree…they suck on all fronts. What’s worse is how people flock to Timmy’s like mindless cattle to a trough. We look down on drug addicts in this society..but close a Timmy’s down and you’ll see a bunch of confused mind-controlled idiots running around wondering what to do. Are people really that brain dead?

  • Stephaniecroy

    They cant put your cream and sugar in your green mug and then stur the coffee in. The spoon they would stur your already used mug in would then be considered unsanitary, so it must first be sturred in a cup and then put in your mug. The cup that they sturred your drink in can and should be used for the next order of that size of coffee.

  • Stephaniecroy

    Tims makes a killing money wise, there coffee market is soild

  • The Evilone

    I worked at a Tim hortons where at one point one person says i needed to close the van door after putting in baked goods another says to leave it open the food will be fine yet one night I leave it open and I come back out to find a big rat running across the muffins so I tell the person I may need to make more since I seen a rat run all over the muffins they tell me no its ok to serve it let it be. How gross is this.

  • Guestyguesty

    Coffee snobs are some of the funniest snobs. It’s just coffee for goodness sake!

    For the record, I get a Timmies and bagel 2 or 3 times a week. Why? Because it’s an unpretentious place with no laptops to be seen and my breakfast costs less than 4 bucks.

    If I want a decent coffee rather than a morning pick me up, I go to a decent coffee shop and pay more or make my own.

  • Seanmills

    You are delusional. Tim Hortons is one of the biggest franchises in Canada aside from McDonald’s. If it’s soooo gross and disorganised, tell me why people still to this day go there? I’m a Supervisor at one of the busiest locations in Saint John, N.B. Here, EVERYONE goes to Tims :)

  • ohryan

    “If it’s soooo gross and disorganised, tell me why people still to this day go there?” 

    My guess is prices. It’s cheap and  you get what you pay for.

  • Kaylacelentano

    I used to work for Tim Horton’s for about 5-6 years while saving/paying off for University and Rent, and it is by far the worst job I have ever had. All of those points are correct. Also all the store front/cashier/server staff get duties or ‘chores’ assigned to them every day (Sweeping, Mopping, Changing the garbage, cleaning the bathrooms). I used to know 2 people who I worked with who never wore gloves while cleaning the toilets!! Then they’d serve people their coffee, donuts and make their sandwiches. Most likely spreading toilet particles while handling customer products. Also the person that said their coffee is ‘always fresh’ and timed for 20 minutes is highly inaccurate. 95% of my coworkers, including myself, would mark the coffee pots for the designated 20 minute limit for throwing out, but we would never dump the pot after 20 minutes. If a pot was due for dumping because it was ‘old’ but we saw that there was 6 customers coming into the store and we were getting busy, obviously we need coffee. It would have been stupid to dump pots and make the customers wait for a fresh pot. Especially since it gets busy and some people buy in large quantities for (ie 6 Large double doubles). We would just erase the time on the old coffee pot and extend it. So in reality coffee pots could be 1-2 hrs old. Some employees didn’t even abide by the ‘marking 20 min pot’ rule or would forget. Either way 99% of the time customers couldn’t even tell the difference. Some of my coworkers on drive-thru would also give regular coffee to customers who specifically asked for Decaf, just because they were out of decaf. 

    This was definitely the worst mediocre job I’ve ever held, I stuck it out because I need to pay for school and it was pretty much brainless work. You could be any unskilled dopey moron and work at Tim Horton’s. And many of my co-workers were idiots, whether it be disorganized, slow, rude, or just plain stupid. The management at Tim Horton’s is terrible and most managers are ineffective and laughable at best. You get treated poorly and slaved no matter how much of a hard or efficient worker you are. Not only the management though, some customers treat you like garbage, if you make an honest mistake (as everyone does sometimes) some of them would yell at the staff at the ones I worked at. I’ve seen people throw coffee’s through the drive through window because the staff wasn’t ‘fast enough’, not taking into consideration that the person in front of them ordered 6 coffees and 3 sandwiches and 2 dozen donuts. I’ve seen perverts come through the drive through without any pants on with their junk showing. I’ve seen customers call staff names (idiot, b*tch, etc). 

    I the author is correct, the coffee is terrible and the food is not fresh. Tim Horton’s has genius marketing at the highest level. They are making large sums of money off of stupid people. Do people actually think that their $1.85 coffee is worth that much??? LOL It probably costs them 2 cents for that coffee and they are making over 90% profit off of peoples addiction to get their ‘Timmy’s Fix’. 
    I remember usually during our morning shift (8hrs) we would average about $4000 grand in sales. That’s just 8 hrs!!! Add the other shifts and times that by 7 days a week, 31 days a month?, 365 days a year?. That’s a lot of money being made for crappy mediocre coffee (at best) and pre-cooked food. 

  • sadas

    they made me drive all the way home to get 1 cent to pay for my coffee… tim hortons can suck my big white balls.. u fucking anti canadian faggets
     

  • 1professionaldriver

    I disagree on Tim Horton’s being U.S, owned as when I worked for Tim Horton’s in distribution it was announced that Wendy’s had purchased in 1997 13% of Tim Horton’s which was worth a mere 400 Million. It was a strategy that both Tim’s and Wendy’s used to purchase alot of the same products, with the obvious differences and also to share overall costs for being a Tim/Wendy’s combo in terms of real estate. I don’t like Tim Hortons for my reasons and I there were any type of competative compation in fast food; Ie. Dunkin Donuts, Tims would not be as sucessful as it is. If you only have one of anything and don’t have anything to compare it to, well of course it would be sucksessful. Tim Hortons you SUCK 

  • Mr_monkey_05

    u suck

  • Drewskiffington

    You have no idea what goes on behind the counter at a Tim Hortons! Work there for a week then come back and write about your experience there. Your an idiot.

  • ohryan

    My an idiot?

  • Swampman85

    Tim Hortons coffee is getting worse and worse tasting. An hour after you drink a cup now, I get the worst after taste of nicotine or terrible smoky flavour. I travel all over eastern Ontario and have decided to stay away from Tims. What the hell have you done to your coffee for it to taste this way. No Thanks, I care about my health too much.

  • Guest

    I worked for Tim Hortons and couldn’t agree more  with this blog. I quit due to the unfair treatment of employees. I agree that this is another factor that should be added in with regards to the list of why Tim Hortons is anti-Canadian. I witnessed unfair treatment  of employees because of other employees, because of customers, and because of management. While there were times that employees messed up a customers order accidentaly there were also times were customers were down right rude. I found my position at Tim Hortons de-humanizing when a customer would swear at me or say dergatory statements. I often thought when a customer would act this way with his kids next to him “How would you feel if some man was treating your daughter the way you are treating me?” Most of the employees at Tim Hortons are students and retired individuals and have no right to be de-humanized because of short staffing situations or accidents. The job does entail minimum wage but it does not make an individual any less of a human than the individual being served who may receive a higher wage. However, there were some highschool drop outs and individuals who live within the margains of society working at Tim Hortons as well. This still does not make this employee less human though. No one on here has the right to comment on how Tim Hortons employees should go to the library based on their priveldged position within society. It is a fact that people within the margains of society usually do not escape the margains of society because class mobility is unlikely. And it is the very attitude of calling these oppressed individuals “stupid” that further prevents mobility.
    For me- Working night shifts at Tim Hortons was very hard and constantly stressful ontop of attending university fulltime. I think that alot of the individuals complaining about Tim Hortons employee’s intelligence would be surprised about how hard the job actually is if they were put in the same situation. An 8 hr shift usually consisted of 2 15 min breaks but the breaks were usually narrowed down by time spent making food or for simply no reason at all. On top of that being surrounded by the constant chaos of running around while having managers and other employees also say dergatory statements about you and eachother is very degrading.   
     

  • Gwhill

    I don’t go to Tim Horton’s unless someone forces me to, I usually go to McD’s or DQ or one of those “Juice” stores (Booster and Jugo)if there is an option to. I just really hate the sheep-like mentality of the populace that really drives Tim Horton’s business practices.

    Interesting little thing about recyclism and enviromentalism being a way of life for Canadians considering I see Tim Horton’s cups scattered everywhere and I yet have to see or hear of any town or city in Canada where citizens pick up trash without being asked or expecting anything in return.  

  • Jacob_james-5

    Hey jerk off you have no idea what kind of skill it takes to work at tim hortons and most people don’t have what it takes!

  • Pissed off

    They have incompetant managers who fire people at their whim and say they do not have to give any reason.  They suck!!

  • ohryan

    I’d suggest this is the case with the vast majority of employers. 

  • Loveisdumb666

    Then I go buy folgers and stfu…

  • rolee

    LOL. You are comparing Schwartz Deli to Tim Horton’s sandwiches? That’s like comparing a Porsche to a VX Beetle bug.

    As far as “help someone who is part of your community” goes, the franchise owner probably *is* part of the community.

  • Yabado

    if you dont like it, then dont go there? i think ppl are smart enought to make their own decisons based on whether they like timmies or not. 

  • Chandrawitts

    Jeff, try drinking coffee all over the world, you won’t say that Tim Hortons is always the best.

  • Amanxalovesdjebejendo

    I work at a Tim hortons and you are completely wrong!! There is so much to do during the work day at Tims and it takes time to make all those fancy drinks. Our coffee that is older then 20 minutes goes into the “iced coffee” machine and is filtered. Things are always fresh because we have a new industry law to always be baking..even when the common baker leaves for the day. Our frozen food is preserved and then baked in the oven and decorated and filled with jellys or glazed FRESH!!! There is always 2 designated sandwich station workers. And all of the sandwich products are fresh.

  • ohryan

    “Our coffee that is older then 20 minutes goes into the “iced coffee” machine and is filtered.”

    Wait, is that true? That sounds terrible!

  • Nikki

    I love Tim Hortons. They have the best food and drinks ever.  And their cups are recyclable.

  • Bronte TheDog

    Best location to open a donut shop – as close to a Tim Hortons as posible.

  • http://twitter.com/katakwi katakwi

    I do not like their coffee,service and treatment of employees. I personally have boycotted Tims and sent letter to their head office that unless they improve service and more importantly treat their employees better ( most looked over worked and unhappy) I refuse to give them a penny. They also tend to hire a lot more immigrants and refugees who can be easier to abuse due to language , lack of options and new to country.

    I prefer starbucks – yes they are not perfect but I can see that most employees are happy, have benefits, and some perks.

  • Waffle Pie Guy

    Woah dude. Not all Americans spell like kindergardeners. The word you’re looking for is idiot.

  • Tim’s worker

    I work at a Tom hortons, I’ve tried to put up with the shit here for too long, the reason everything is messed up is because at my location the supervisors are all a bunch of idiots, they dont actually try to hire an able bodies worker, here they just hire any one who can speak English! It’s ridiculous! Even the supervisors are idiots. One night be supervisor abandoned me with the entire store by myself during a busy time, she was in the office talkin to her fiancé on the phone! It’s getting worse! I’m getting out of there as soon as possible

  • GILBERTROY5430

    J’ÉTAIS A U TIM HORTON DE ST ANNE DE BEAUPRÉ CE MATIN ET JE VOUS CONFIRME QUE SI TOUT LES RESTAURANT DE VOTRE CHAINE .  DU QUÉBEC ÉTAIENT AINSI JAMAIS JE N’Y RETOURNERAIS LA PROPRETÉ ÉTAIS DÉGEULASSE lA SALLE DE BAIN AVAIS DE POILS DE PUBIS SUR LES URINOIRES ETC   A CET ENDROIT IL EN EST DE MEME POUR PLUSIEURS ET ENTRE AUTRE AU bOULEVARD lAURE DE SEPT ILEOULES SALLES DE BAINS SONT MAL PROPRES S

  • Helna

    I went to Tim Hortons in Canada and asked for a pure vegi soup. The manager including other two workers in the shop told me that it was 100% vegeterian and they are very confident as they make it everyday. I had it and felt a strange taste in it. Later I spoke to someone who also eats vegi only and mentioned that Minestrone soup is not vegeterian. I then checked Tim Hortons website and found that the soup has beef/pork flavouring which totally disturbed me and make me very upset. I called the headoffice several times and they only offered $50 for the incident and they didn’t seem to take it very seriously. This is making me more upset and I want to know what I can do in this situation? I want to sue THEM!

  • no one

    Oh my God you are so right. I know this is two years old and you probably won’t read this, but seriously.. at my store I’m constantly STRESSED OUT. Nobody I work with has a good attitude and we’re always snapping at each other. We don’t work as an effective team. I’m new, and instead of showing me how to make some of the drinks I don’t know how to make, they just yell at me for not knowing how to make them. How is that helping? It’s slowing down the order for the customer, and making me feel like shit.. I hate my job, and I don’t plan on working there very much longer and I will NEVER work at another one again.

  • Guest

    I work at a Tim Horton’s and it sucks. We are so short of workers, staff get get away regularly of coming to work late and not even showing up, the pay sucks, too many people rely on on Tim Hortons for their 400 calorie danishes and their triple triple coffee’s, it is a mess! I am a size 2 and they gave me size 10 pants. I can work anywhere else and not have to wear a stupid uniform and have better working conditions for the same pay or more. I only stay for the hours because they are so flexible. They are only flexible because they are so short staffed, which really creates an even more stressful working environment. There is supposed to be a cashier and a helper, but there is only ever one cashier and they have to do the helper/ beverage persons job. People get cranky and treat you bad. Drive thru is especially bad because people are too stupid to figure out who merges into the lane first. Then you hear swearing and car horns through the intercom and the customers get all worked up. You cannot keep tips. There seems to be a problem after another constantly. And the whole layout is not very practical.. Good thing I am only in high school, I will be quitting this crappy job very soon.

  • Megan

    Tim’s used to be good when they served things like eclairs, strawberry tarts, full-sized cakes, and FRESH donuts.

  • Guy Smiley

    I’m sorry to say this but Tim Hortons Employs the oddest looking people I have ever seen!

  • Alaphatnz

    mmmm I remember the Eclairs… and the bowties

  • ForceCSW

    Nothing is more American than unleashing crappy fast food restaurants upon the unsuspecting globe. Congrats, Canada.

  • Megan

    Loblaws/Superstore has those eclairs!!!

  • Lilmisslovebug12

    I work at Tim Hortons and a lot of this information is incorrect.
    1.) Flavor is a matter of preferance, personally I enjoy it. If you think itt’s the worst you have not tried McDonalds coffee.
    2.) Our coffee does stay fresh, at our store I am in charge doing that. If there is no one around we are not going to waste grinds but one pot at least is always fresh.
    3.) Everything in the display cabnits are made at the store. At the end of the day left over food is thrown out
    4.) The only unfresh food in our store is the timbits we give to dogs.
    5.) Tim Hortons cups are recyclabe
    6.) The reason we do orders ourselves is because some people ask for special things that you can’t type into the register (ex. A regular at our store always gets a iced mocha well stirred, more than the normal amount of stirs, yes we try to be so quick we count stirs)
    7.) Typically there is not enough people working to have a line of 10 be done in 10 seconds, thatn general is crazy. If you want the right order and for it to be done properly do not rush us, we are usually going as fast as possible. Once you all are taken care of we get to relax until the next wave. So the quicker you’re out the quicker we get time to relax while cleaning.

    If you work there a day you will understand. My first day I worked Saturday morning,until you accomplish that you do not understand what it takes to work Tim Hortons.

    Oh and in the dt, please speak loud and clear with music right, it helps get your order right and saves time on your part.

  • Lilmisslovebug12

    *music off

  • Don Nyman

    Tables and chairs cemented to the floor . I like TH’s because it’s so widespread I can almost always access it quickly as a heated outhouse .

  • Silk Eotd

    After Dave Thomas died they reverted to Canadian ownership again and are now headquartered in Mississauga, Ontario.  However, I am pissed at Tim Hortons for selling out their Canadian customers by offering all kinds of coupons and special contests not available to Canadians to their American customers!

  • poor_abbey

    Fun to read, no doubt, but I must say I disagree with just about everything you have said. Here’s why:
    1–coffee taste is subjective. Me–I find something good about most of it, as long as it’s fresh and, yes, Tim Horton’s is that. Fresh enough for me, anyway. $1.60 for a cup of coffee and some good company suits me just fine.  That leaves me with a few $$$ left for something else somewhere else :>) Hey, I’m not rich!
    2–Honestly what do you expect for a $6-$8 meal? That level of quality will surely tack on a few more precious dollars. Besides, I’m too busy socializing or checking twitter to pay much attention to the grub.
    3–As a proud (enough) Canadian: “Who the hell cares?”  I don’t own it durnnit! A Tim’s franchise seems to be a license to print money and I’m not getting any of it!
    4–In my own experience, that doesn’t seem to be the case. The ones I frequent move things along nicely and the servers are just right–courteous without being too ‘in your face.’
    5–Not really their fault, is it? Customers insist on using the stupid cups and–worse–throwing them around. I bring my own and I get a hefty discount for doing that. I consider that good stewardship.

    Oh and (wait for it) I actually like (Oh my, I can’t believe I am saying this) McDonald’s coffee too.

  • Roger Corwin

    once-upon-a-time, Tim’s used to be good.  I remember those days well.  Cookies were bigger than your face, donuts were made fresh in store, and the coffee really was the best around.  That wasn’t even that long ago!  It was the 90’s!  After Wendy’s bought it, it went down hill so fast.  The cookies are finally recovering from their ‘wendy’s induced’ crash to the size of a twonie. 

    Today the coffee is the worst on the market.  I was a die hard, loyal customer, but the quality is so bad I can’t even drink it.  I refuse.  I don’t know what it’s like in other cities but in Toronto it’s terrible.  The coffee is always old, my order is always screwed up and ever since switching to milk instead of cream, it’s literally made me gag.  I mean that literally, I bought a cup of coffee on my way to work, took a few sips and had a big heave and lost the coffee.  It’s absolutely disgusting these days.  I never in my life thought I would ever WANT to drink Mcdonald’s coffee.  That’s how bad Tim Hortons has become.

  • Rybread

    First of all, they aren’t your customers, they are Tim Horton’s customers. Tim Horton’s receives the profit and you get minimum wage. 
    Second, using mental health issues as an excuse to not wan’t to try and succeed in life is a real cop out and I completely disagree. I have struggled with severe depression, anxiety and other issues for years, yet I still managed to finish University while working part time, and now I have a full-time career. I’m sure a full time career would be much less stressful than working in fast food anyway. 
    Finally, yes school can be expensive, but get a student loan or a line of credit. 

    Sounds to me like you like to find a lot of excuses. If your content earning minimum wage the rest of your life and having to put up with idiotic customers, then Tim Horton’s sounds like the perfect place for you!

  • Johnny Guar

    TIM HORTONS IS CANADIAN AND IT IS GREAT SO SHUT UP YOU FAT AMERICANS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Megan

    Tim’s needs to wake up and switch back to being a COFFEE and PASTRY shop. No lasagne, no paninis, no inedible frozen donuts. Bring back strawberry tarts, eclairs, full-sized cakes. Rehire all the bakers and go back to baking all donuts in the store. Get rid of the breakfast sandwiches, the sausage wraps, and the other ridiculous products you have added over the past decades. Improve the coffee. Back to basics for you, Tim’s. If not, I’m afraid it’s bankruptcy. The writing is all over the wall, let the executives take notice!

  • Megan

     idiot.

  • steph

    if you’re a vegetarian don’t buy food from fast food stores as they all most likely come into contact with meat items. so if you’re all religious about being vegetarian then cook your own damn food.

  • Chris

    Check out http://www.timhortonslies.wordpress.com and see what this company is all about. I really enjoyed this blog and the comments. Watch the you tube video from this site.

  • Eastwest312

    everything you said is right on the mark,their chicken is horrible,and i can’t tell you how many times i’ve ordered something they ran out of,or if they do it’s stale.Coffee is not drinkable if you don’t have cream or sugar,I have to tell them to supply me with packets of sugar cause half the time they forget the sugar for some reason when i ask for it.And don’t leave your car parked there unless you buy something first from the Tim Hortons,cause if you go somewhere else first when you get back your car will be towed,they have 24/7 surveillance.When i used to live in the US i never had a problem with food service,food was always excellent,i could get better tasting,and fresher products from the general store,all the breakfast fast food in Canada is shit,no matter where you go

  • Powers

    Of coarse McDonald’s gives free refills,they are trying to take Tim’s market share. Tim’s biggest profit comes from coffee, McDonald’s is hamburgers…no refills on those! Basic business sense!

  • Jill

    I work at a Tim’s that has amazing owners….that’s why I and many of their staff have been there 5+ years.

  • Gymmyg

    This is hilarious…obviously created by a deadbeat franchisee who Tim’s got rid of. His problem for not reading the agreement before signing. I doubt you see many Franchisees handing back stores. And sure some don’t make money….risk of doing business!

  • Kimmyg

    I work at A Tim’s…I get paid breaks and our food is free. Just goes to prove all stores are different in how they are run.

  • Joljenni

    I love Tim Horton’s, and I love my job. But the reason you love the bagels is because regular bagels are made of 2 different starches where as timmies is made with 4 and is more un healthy than the average bagel. we all know the wose the food is for you, (generally) the better the taste. heck, we aren’t eating it because it’s good for us!

  • Joljenni

    What “van door” are you talking about? I’ve worker as a baker for 7+ years while attending post secondary…I’ve NEVER been around a van of any sorts, please explain!

  • Joljenni

    Seriously??? You can’t figure out why certain sites are blocked? How about so spam, viruses and other unwanted things dont interfear with their internet they are paying for. Maybe if you were on credible sites they would work. Every site I want to look at does.

  • Joljenni

    Seriously??? Diverse background as in ethnicity and race, not piercings. You’re all complaining about it not being sanitary but then don’t understand why you can’t have a piercing, which can potentially fall out, and contaminate the food, beverages, be a choking hazard and probably isn’t cleaned or disinfected everyday, a piercing right near your mouth…are you for real????

  • Alphaxgold_

    Tim Hortons does suck real bad. I’ve stopped buying from them months ago because their staffers don’t understand how to make coffee without burning it. I’d say roughly 70%-80% of all the coffee I bought was either burnt or getting very close to it. Tim’s coffee that sits tastes like real garbage. Go to your local gas stop with self serve Tim’s. Soooo much better without their annoying staff members messing everything up.

  • Peter Currie

    The Fancy donut is a decidedly Canadian invention. The larger donuts, Dutchies, Apple Fritters, etc, cost a bit more as they were larger. The donut needed to be larger so the inside was fluffier.

    Tim Hortons that claims to be Canadiana made one size fits all donuts and sell the previously Fancy donut on a scaled down size thereby eliminating the fluffy centre.

    Tim Hortons killed the Fancy and dares to call themselves Canadian.

    Oh and the absolute worst coffee anywhere anythime.

  • Duckdog7925

    Tim Hortons has sunk into downsizing it’s product and charging the same. I loved Tim Hortons 10 years ago. Never go there now. I’m I’m no fool, and there is a difference. The coffee is awful these days, Canada or not!

  • Norm

    Go to google and punch in Tim Hortons Lies and go to the site that comes up under that name. Every single person on here should read this as this is one of the worst companies in North America. Investors beware as I was searching this on the net and was astounded that this site is up and Tim Hortons must be to stupid to realize this isn’t good for them.

    A great blog to read and to help others who think they should invest in Tim Hortons and also a great site for those thinking that this is a money making machine…..couldn’t be further from the truth!!!

  • T Winters

    You’r claims are way off. I used to work at Tim Horton’s and I loathe them, but this article sucks! If you’re going to comment on something, at least check your facts! 

  • http://pulse.yahoo.com/_Y57GU34LTUQ6L2MI56UA7YISDU MichaelM

    Random, if you are going to rant, a, get your facts straight, b, use your real name.  

  • Tim Hortons Sucks.

    Tim Horton’s still sucks. The coffee and food is the worst. Never has been fresh. Why do customers keep coming to them? They are stupid Canadians brainwashed by bad coffee. 

  • Joe

    1) Franchisee training dictates that coffee is supposed to be thrown out after the 20 min mark – its the franchisees who tell their staff NOT to throw it out because that costs them money.
    3) Wendy’s sold Tim Hortons back to them in 2006 at which time TDL became a publically traded CANADIAN company – so yes, they are Canadian!
    4) This article is old and many of the items you list have been recitfied.
    5) Recycling standards are dictated by municipalities, not TDL, therefore, the fact that a cup is not recyclable is the issue of your city, not the company.

  • Jimdevonshire

    I agree. The liquid termed “coffee” is…… i don’t know what. But it ain’t coffee!

  • danno604

    Food is Appaulling, bordering on Euthenasia for the Elderly.
    Tim Hortons has horribly poor quality food – loaded with hydrogenated oils, white flour and sugar. The sandwiches and soup are so laden with sodium my tongue is sore.

    I’m mystified why this place is a magnet for old people. Is this some kind of end-of life instinct, like dolphins beaching themselves, to go to Tims?

  • Mark

    Yes…Tim’s does kind of suck. But I wouldn’t say it’s disgusting. The coffee is pretty bad…but if I am in a hurry and have no alternative…I will drink it. And I drink my coffee black and unsweetened.

    If I have a choice…I prefer Timothy’s coffee or The Second Cup for coffee. But I like my own cup of Jo at home best of all.

    Timmy’s donuts are small. Usually they taste just fine. They seem fresh most of the time, even though they are mass produced in a factory and frozen. They are finished on site with icings, glazes and garnishes. gone are the days when they fry on site every morning.

    For donuts…I prefer Country Style. They are bigger and they taste pretty good as far as donuts go. They offer more bang for the buck!

    I have never had an issue with Tim’s service personally.

  • THnothealthy

    I don’t get coffee from Tim Horton’s anymore. It gives me the “wind” and sometimes the “runs”. And I’ve seen them not time the pots of coffee, especially on the late shifts. Also I’ve found their food incredibly salty – even the donuts! I once got served by someone who was picking the zits on her face just before bagging my muffin! I chucked the muffin. They have people handling the money at the drive through also handling the food. HOW HYGIENIC IS THAT!

    T.H. is definitely the NOT the place to eat if you want a healthy diet!

  • Mandy

    I agree that working at Tim Horton’s is not an easy job. I work in customer service and I’ve worked for Tim’s also. But, I still cannot stand for bad service. It is your job to create good service, its in your job description. Time and again I have received horrible service at Tim Horton’s. I realize working with customers anywhere can be challenging. But in the end, it is what you make of it. If you treat your customers like a burden, you can bet they won’t be happy. And don’t forget, customers keep you in business.

  • Leena ML

    The only reason some older people may end up working at tim hortons, is because unions have bloody well sucked the job market dry, and INSISTED that they sit on their ass all day doing nothing, crying about how they don’t get paid enough doing it, while at the same time expecting to run to tim horton’s order food and coffee, while hard working individuals trying to make ends meet strive to make YOUR sorry ass happy, just so you can complain about the freakin service!!…If you don’t like the service or the food, why would you bother going there?

  • little Beth

    I just want to say that I work at Tim Hortons and some of what you said is correct, and I know that many stores have bad managers who don’t keep up with things. Yes its true that our food is no where near “fresh” since its pretty much all frozen, my store does try to serve fresh coffee- at least during peak times. And I don’t know what Tim Hortons has one person taking orders, money, and doing drinks, b/c we have three different people to do that at mine. We have speed of service time and we try to get every car away from the window in about 25 seconds. Oh and I do agree that our stores are laid our very poorly! So anyways, thanks for the article, but I still like Timmy’s :)
    But I agree that its not very Canadian…

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  • Edward

    Why can’t the management put more staff at 20159 88 Avenue, Langley, BC V1M 0A4. Clearly it seems the management wants to save money and I feel sorry for the employees who works there. Lot of staff turnover for this reason. The management needs to open their wallet to employ at the peak hours. They deserved to be pulled up and somebody complain to labour board about the management for sucking the blood of workers there.

  • john

    Anyone that complains, and yet drinks Tim Hortons coffee, I have no empathy for them. Tim Hortons is the worst coffee one can purchase. You may as well go to Mc Donalds. Then again, people in Ontario do not have any conception of what real coffee is. You cannot find a decent place in Ontario in which to buy coffee. The only place that comes close and fails at the same time is the Second Cup and Starbucks. Tim Hortons coffee is a cheap and inferior grade of coffee.
    Even going to the super market to buy coffee is better than Tim Hortons and that, is going some. I know my comment will make many people upset, however, it is a fact. Tim Hortons coffee is garbage.

  • Shake

    Um how about the fact that their employees and management are idiots.

    Today, I order a soup/sandwhich combo, it got rang in as individual items so no combo discount, thus over charged. I get my food, only to find out there are no napkins and no spoon. So here I am drinking my mediocre soup like an idiot.

    How about the fact that for me it appears to be a coin toss between this type of awful service and getting the proper basic service. It’s fun ordering a tea and getting a black coffee. I love that! It’s fun ordering a bagel with cream cheese yet there appears to be little bits of cheddar cheese in it because they used the same knife to spread bagels as cut sandwiches.

    It’s really awesome when their hot chocolate robot is in a bad mood and spits our a brown liquid that looks like chocolate but just tastes like hot water. Love spending my money on that.

    I think whether or not the coffee is good is subject to opinion, I drink small black coffee on occasion and I can’t say any black coffee is delicious.
    However their food is just terrible. Their breakfast sandwich on an english muffin is soggy as fuck. Recently they came out with breakfast panninis and I’m like, “Awesome, it’s grilled on the outside so it can’t be soggy!”. I order it, soggy as fuck. All of their food is pretty terrible which is hilarious because they’re trying to compete with mcdonalds on the breakfast food category and fail miserably, but McDonalds tried to compete with Tim Horton’s on the Coffee front and to me won, their coffee tastes pretty good.

    Man I hate Tim Hortons, I know, I know, I just shouldn’t go, but they’re everywhere and sometimes you just gotta get something in you. I risk that coin toss and hope for heads.. or tails.. whichever is not terrible. I swear if Tim Hortons wasn’t spread around like a plague, they would go out of business. They’re just everywhere.

    Lastly the whole, “hey we’re canadian and so are you, so we’re proud to be canadian eh”. Makes me sick when you think about the quality of their products. If shitty products equals Canadian pride then we as canadians are idiots.

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  • Jewels

    i was forced to quit coffee because i couldn’t find a coffee shop beside tims and starbucks in my new area. now i make my own coffee and don’t buy from anywhere else. i would have to disagree that maxwell house is garbage, because it is actually better than tim horton’s cigarette-tasting coffee

  • Jewels

    oh and i do not smoke, so that’s not what’s contributing to the shitty coffee experience at tim’s, in case you’re wondering

  • Catchrest

    I just arrived home after a 2 week vacation in the maritimes. When we travel, we enjoy walks and hikes as our busy schedules only allow for treadmills or stationary bikes. Everywhere we went we saw Tim Hortons cups, not just a few, mountains, shores, paths, etc. I have never enjoyed their product and avoid it like the plague. The mass minipulation that this conglomerate washes over Canadians sickens me. The fact that so many of my family and friends “drink the koolaid” and consume their product and force fed rhetoric leaves me at wits end. “Timmy’s” should shoulder more responsibility in the litter problem. Wanna be Canadian, and drink their crap, at least hide the evidence in a proper way., not out the window or wherever else you like. You have already sold out, at least have a little pride in where you live.

  • Bob Beaver

    It’s pretty stupid of you to think that all the TH employees are not efficient based on only YOUR experience. I highly doubt you have been to every single TH store and met every single employee. The ones in my city, especially the morning crew, are extremely efficient. And the coffee is NOT terrible in my opinion, I enjoy it very much. As for not being always fresh, that depends entirely on the individual store and what the manager is doing. Oh and anti-Canadian? Really? Considering how many Canadians got jobs with TH, I would say it definitely is not anti-Canadian. As for the cups not being recyclable..some of us bought the TH mugs so that we’re not using those cups. If you care about the environment then use your own cup, dumbass.

  • Josh

    I got a sandwich from a gas station tim hotons today and that’s the last time ill ever eat at ANY tim hortons again first they didn’t even say hello welcome to tim hortons then I wait while the woman who is now finished making my sandwich finishes her conversation in philipino with her co worker, I get 20 minutes down the street where I open my sandwich to smell gasoline or degreaser all over it and I took a bite and had to spit it back out I couldn’t go back as traffic was bad and like anyone who eats there it was just because I didn’t have the time to prepare my own breakfast and that was the final straw of MANY at Tim Hortons and I am one of many customers who they have lost for good

  • Josh

    Every time I had ever gotten a bagel with creamcheese they spread it like a 2year old making a mud castle and theres no creamcheese in the bagel it all seems to get pushed into the hole in the middle if I wanted that id go buy a tub of creamcheese and eat it with a spoon also my girlfriend gets a bagel the other day with butter and they butter one side of it leaving the other side dry there English muffin breakfast sandwich is never toasted enough its like something youd serve to a 76 year old lady with no teeth and there sausage patty has had some weird chunks of mystery meat in the that I had to stop chewing and chase it whole with some of there warm milksugarwater excuse for coffee

  • Josh

    no wonder the coffee is so bland they don’t even grind it in house that being said knowing the MAJORITY of their staff they probably wouldn’t be able to do that with out screwing it up I WILL NEVER SPEND A DIME THERE AGAIN

  • bobby boberson

    This was pointless… And next time you decide to publish another “masterpiece”, please proofread before you upload it. That is, if you’re interested in being taken seriously.

  • protokore
  • Timmyssucks

    My mom owns an italian deli and thats where tims got the panini idea. The franchise closest stole the idea!!!!!

  • Metallic71

    Why do their bread products (bagels, bread, etc.) feel “plasticy” when you bite into them? I had to stop eating there…their sandwiches and such taste artificial…

  • http://www.jlsreport.com JLS

    Wow, this article is very much out of date.

    First of all its now once again a truly Canadian Company (but don’t feel bad I thought it was still American too but found out its been Canadian again since 2009)

    Secondly, you can have whatever coffee you drink, its still by far the best coffee I have taste and I have been to many countries in our world.

    Yes you have a few legitimate beefs but its a poor depiction of a great coffee house.

  • very unhappy employee

    I work nights, makes me want to get hit by a car before work every night

  • fako namo

    Tim Horton’s sucks deep fried donkey balls.

  • bob

    tim hortons is awesome mc donalds is gross there food taste like cardboard and is hardly ever fresh timmys rules

  • bob

    hi tim hortons is ok

    McDonald’s is one of several giant corporations with investments in vast tracts of land in poor countries, sold to them by the dollar-hungry rulers (often military) and privileged elites, evicting the small farmers that live there growing food fortheir own people.

    The power of the US dollar means that in order to buy technology and manufactured goods, poor countries are trapped into producing more and more food for export to the States. Out of 40 of the world’s poorest countries, 36 export food to the USA – thewealthiest.

    ECONOMIC IMPERIALISM

    Some ‘Third World’ countries, where most children are undernourished, are actually exporting their staple crops as animal feed – i.e. to fatten cattle for turning into burgers in the ‘First World’. Millions of acres of the best farmland in poor contries are being used for our benefit – for tea, coffee, tobacco, etc. – while people there are starving. McDonald’s is directly involved in this economic imperialism, which keeps most black people poor and hungry while many whites grow fat.

    so ya

  • meeeeeeeeeeeeeeeeeeeeeeeeeeeee

    hi

  • Harris

    Tim Hortons is a horrible company. It’s more like a slave factory than a company. The pay isn’t worth the amount of work that goes into it. McDonald’s treat their employees better than that slave factory. And the employees suck ass too. I asked for double cup and the bitch at the counter gave me sleeves and told me to fuck off. The managers are no better. They make you feel like shit after a long day’s worth of work. The abuse ranges from making you cry to accusing you of lies. Disgusting place. Hope it goes to shitters. Fuck you, Tim Hortons. Fuck you.

  • June

    Don’t defend Tim Hortons. Don’t buy into their lies. The whole franchise sucks dick.

  • Brett

    Tim Hortons hires Temporary Foreign Workers. Just let that sink into your mind for a sec.
    They do that so they won’t get stronger unions and keep on treating their employees like shit. The place I worked at had all TFWs and none of them ever voiced out the wrongs the company did to them because they don’t want to go back to their countries. It’s either shit work for shit pay or no job.

  • amused

    As missy pointed out the majority of the time the cashier has a “coffee person” or “runner” who makes the coffee and various other drinks. The only time that’s not the case is a slow shift such as at night or if someone didn’t show up for work. And I’m sorry but someone in the comments is complaining about the freshness of the coffee because it’s stored in a vacuum sealed bag? I assure you science proves that without oxidation it will remain fresh for a given time which is also why there are use before dates on the package. But I would just like to point out that you complain about a “long wait” and then expect Tim’s to grind coffee beans in store, bake everything in store, etc. This all takes time too you can’t have it both ways. You said yourself that you’ve never worked there so you don’t even know what the “inefficiency” you say you’re witnessing. There are several steps to certain drinks that take a tiny bit of time to make such as Iced Capps and Lattes. The coffee is put on before you get your order if it’s running low to ensure everyone can get their order, ai promiseyou are not the only one in the world who “deserves fast service” as you are implying. Tim’s is very open about the fact that the donuts and muffins are somewhat prevailed and as for sandwiches all veggies and meet are as fresh as the ones in your fridge at home are. Just because you may have witnessed a poorly run Tim’s or happened to catch an employee on a bad day (they are human you know) does not mean it’s wise to write an article pretending you know everything. You had some good facts there in the beginning but lost my interest when you started guessing and it turned into more of a temper tantrum because you may have had a slightly negative experience once.

  • Daniel DeLand

    You can always count on butthurt apologists to ruin good satire.

  • steve

    The person that wrote this about timmies(Ryan) has NO idea what he is talking about & to make such inacurrate statements, I must say he is a morron !

  • div

    I work at tim hortons and this is wrong. this article is kind of annoying and not true. the tim hortons is pretty efficient, not that much because everyone is a student, but the coffee pots and the sandwich centers are all right there near the counter. nothing takes 1-2 mins. Always Fresh means the coffee pots are timed for 20 mins after, and sometimes this may be delayed a bit more but mistakes like that can happen anywhere. if you mean it’s not fresh as in the food is full of preservatives and shipped around, then dude, all fast food you buy is unhealthy garbage. and I must say, for all the coffee is terrible thing you’re putting up, tim hortons dominates all cities and you have like, hundreds of customers in it all the time. if it was so bad, no one would come.

  • div

    @barry p – actually dude, you’re just one of those disgusting customers who bash up workers with your impatience and arrogance. I actually work at tim hortons, and prior to what I used to think, they work really hard. not all, but most, and they try to get it right and do it fast too so morons like you don’t have to stand there. uh, yea, that worker you’re bullshi*ting about was probably new and doesn’t prove anything. If Tim Hortons workers at ‘majority’ were bad, then TIM HORTONS WOULD NOT BE AT EVERY CORNER OF THE STREET. It doesn’t run on oxygen. It runs on customers, hundreds, coming daily. If it was so lame, people wouldn’t go there so much. Why don’t you get some retail experience? It’s harder than sitting on your as* in an office.

  • div

    so you were able to cope with your mental issues, and you’re bashing someone else who could not. Wow, youreally deserved your mental issues, dear.